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$15 USD / hour
Flag of UNITED STATES
riverdale, united states
$15 USD / hour
It's currently 9:46 AM here
Joined October 18, 2007
0 Recommendations

Angeline W.

@anwilliams

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$15 USD / hour
Flag of UNITED STATES
riverdale, united states
$15 USD / hour
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I view my relationship with my clients as a partnership with mutually shared goals and expectations.

My professional background is in customer service, customer support, general office, typesetting, printing and publishing. I am an easy to work with people-person who thrives on helping others. For the past 6 years I have been doing freelance administrative and customer service, book editing and book formatting for small businesses and self-publishing authors. The knowledge I’ve gained in various industries has provided me experience in a wide array of tasks which include bookkeeping, appointment setting, and customer support and vendor relationships. I am accustomed to providing dependable, accurate, and timely work and I am confident that I can be a valuable asset to your business. I am ready to put my skill and experience to work for you to help you reach your goal. I welcome the opportunity to learn your company procedures, and becoming an integral part of your team.

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Experience

Freelancer

Various
Jan 2008 - Present
DARLIN PUBLISHING, Author Assistant Perform duties which include book editing, blog content writing, book writing assistance, schedule speaking engagements, and other duties as assigned. LINDA J. MCCOY, Author Assistant Perform duties which include website design and maintenance, book editing and formatting, coordinate book printing, blog content writing, schedule speaking engagements, book writing assistance and other duties as assigned. http://www.lindajmccoy.com SHINE BRIGHTER DETAIL, Virtual Ass

Support Analyst 1

SAGE
Nov 2007 - Dec 2011 (4 years, 1 month)
My responsibilities include implementing new direct deposit customers. Updated customer records and banking information and issued credit increases. Performed troubleshooting for client synching issues and handled customer complaints/questions on fees, charges and issue credits when applicable. I escalated unresolved client issues with all pertinent information to appropriate resources (including supervisor if warranted) and monitored my escalations until issue was been resolved. Document each client intera

Customer Service Representative

SPHERIS
Feb 2004 - Nov 2007 (3 years, 9 months)
I made corrections and alterations to approximately 50 - 75 medical transcription per day utilizing HITS and HSOL software. I also added new physicians to the Dictaphone database. Minor troubleshooting Microsoft Windows platforms (Win95-XP) and escalated problems to technical support when necessary. Retrieved and restored medical records utilizing DOS squeals and other duties as necessary.

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