Itil jobs

...desktop/laptop hardware troubleshooting. • Proficiency with Microsoft Office 365 tools and ecosystem. • Good knowledge of Active Directory – user account management, password reset, and access requests. • Familiarity with ticketing systems (e.g., BMC Remedy 7.5+, Wired). • Understanding of network basics – TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi. • Exposure to Intune / MDM tools is a plus. • Awareness of ITIL practices and service-level standards. ________________________________________ Soft Skills Required: • Strong verbal and written communication skills. • Customer-focused attitude with proactive problem-solving. • Ability to remain calm under pressure and manage multiple priorities. • Team player with the ability to wo...

... Proven experience in ServiceNow ITSM & ITOM migration projects. Experience in creating: Migration strategy documents Data mapping documents Technical architecture diagrams Integration design documents Strong understanding of: ITIL processes CMDB architecture Incident, Problem, Change, Asset Management Event Management & Discovery Experience with system integrations (REST, SOAP, APIs, middleware). Excellent stakeholder communication and client-facing skills. Ability to lead architectural discussions independently. Preferred Qualifications ITIL Certification BMC Helix Certifications Experience working in enterprise-level digital transformation projects Ideal Candidate Profile Strong customer-facing consulting background Experience in competitive p...

I need an experienced enterprise architect to help me translate the TOGAF framewo...service architecture articulated with ArchiMate or a comparable notation, showing how people, process, data and technology line up. • A clear gap analysis and prioritised roadmap that spells out quick wins, mid-term initiatives and any long-range structural shifts. • Governance guidance—roles, artefacts and cadence—for keeping the architecture alive once we adopt it, ideally dovetailing with ITIL practices and tools such as ServiceNow or a CMDB. I can collaborate closely, share existing documentation, and organise workshops with stakeholders as needed. If this sounds like the sort of architecture challenge you thrive on, let’s talk through your approach and prev...

...you can map items to the correct tier. What I expect back (within one week) 1. Complete SLA document in editable Word format. 2. Availability and support matrices in Excel. 3. Clearly tabulated fine schedule with trigger thresholds. 4. Brief summary of underlying assumptions so future revisions are easy. This is essentially a contract drafting exercise, so familiarity with ITIL, ISO/IEC 20000 or similar frameworks will be a plus. If something is unclear, flag it early so we keep momentum and hit the one-week turnaround....

I need an ITIL-savvy analyst to turn three months of raw service-desk data from our L2/L3 application-support teams into a crisp Monthly Service Pack that leadership can read in minutes and act on at once. The pack must cover the four processes that matter most to us right now—Incident Management, Change Management, Problem Management and the overall Service Desk—highlighting volume, trends, SLA performance and the root causes that drive repeat tickets. You will pull the data I provide (exported from our ITSM toolset) into your preferred analytics stack—Excel, Power BI, Tableau or similar—then shape it into clear charts, heat maps and commentary. Beyond the visuals, I expect concise insights and at least three service-improvement recommendations backed by ...

...users, providing regular updates on issue status and resolution- Follow ITIL-aligned processes and contribute to knowledge base documentation- Support IT service management activities in line with ISO 20000 standards Mandatory Requirements: Minimum 1 year of experience in an IT Service Desk / L1 Support role- Candidate must be either an EU national or a Polish citizen- Fluent in Polish and English (minimum B2 level)- Experience using ServiceNow or similar ticketing systems- Strong customer service mindset and communication skills- Ability to work full-time onsite in Warsaw- Willingness and ability to complete criminal background checks / certifications as part of the hiring process. Preferred Skills: Exposure to ITIL or ISO 20000 environments- Experience supporting non-t...

...improvements (committees, roles, policies, decision rights, architecture controls) How governance supports omnichannel integration and digital transformation Deliverable: A well-structured, polished Word document with clear headings Optional: comments/suggestions so I can learn from the improvements Preferred Freelancer: Strong academic writing background Knowledge of IT Governance frameworks (COBIT / ITIL / ISO 38500) Experience with banking / digital transformation is a plus...

JOB SUMMARY We are seeking a highly organized and experie... and structured cabling • Proficiency in Excel and reporting tools; ability to analyze data and present actionable insights • Excellent organizational and documentation skills • Familiarity with ISO standards and audit compliance (e.g., ISO 27001, ISO 9001) • Ability to lift and handle equipment up to 50 lbs and work in a fast-paced environment PREFERRED QUALIFICATIONS • Certifications such as ITIL Foundation, CompTIA Server+, or Certified Data Centre Professional (CDCP) • Experience with RFID/barcode tracking systems • Knowledge of EU waste disposal and recycling regulations for IT assets • Fluency in English and [local language if applicable] • Experience working with cross-f...

...call-handling environments. Technical Skills: - Proficiency in managing Windows, Linux, and cloud-based environments (e.g., Microsoft 365, AWS, Azure). - Strong knowledge of firewalls, intrusion detection/prevention systems, and endpoint security tools. - Hands-on experience with network management (LAN, WAN, VPN, wireless). - Backup and disaster recovery planning and execution. - Familiarity with ITIL processes for incident, problem, and change management. - Security monitoring and incident response tools (e.g., SIEM solutions). Soft Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Problem-solving mindset with attention to detail. - Ability to prioritize tasks under pressure and manage multiple escalations. - St...

...existing systems and IT governance practices, mapping processes, identifying improvement opportunities, and producing a roadmap for technological, organisational, and security evolution. All deliverables and interactions will be conducted in Portuguese, so full fluency is mandatory. POSITION 1 – Senior Consultant (ITIL 4 Foundation) Language: Portuguese (mandatory) Experience: 5+ years Focus: IT Strategy, Information Systems Strategic Planning, Cybersecurity Essential requirements: ITIL 4 Foundation certification (mandatory) More than 5 years of experience, ideally in: Information Systems Strategic Plans IT governance improvements Cybersecurity or continuity-related assessments Strong analytical and communication skills Ability to conduct workshops and produce del...

I need an experienced SAP professional to take over day-to-day support and preventive maintenance of our current landscape. The main focus is on keeping our existing configuration stable, resolv...resolutions in our knowledge base • Applying SAP Notes, kernel patches, and minor transports after testing in QA • Advising on performance tuning, authorisation clean-up, and small configuration tweaks when necessary I already have access to the systems; you’ll receive a VPN account and authorisations once we sign the NDA. Please outline relevant module experience, the support frameworks you prefer (ITIL, ChaRM, etc.), and your usual response times so I can gauge fit. My goal is a smooth, long-term support partnership rather than a one-off implementation or heavy custo...

Job title: ServiceNow Business Analyst CSM OM focus Data Location: Remote (From India) Job type: Contract Duration- Long term COMPETENCES OBLIGATOIRES Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be abl.../ Product Manager / Product Owner role on the Servicenow platform. • Extensive knowledge and hands on experience of: o CSM (Case Management and related processes, CSM Portal) o Order Management with Snow or other tool o The ServiceNow Platform • Knowledge and experience with CSDM is a plus • Knowledge with Data Mapping and Data models • Knowledge with API Integration • Good knowledge in ITIL • Experience of large transformation projects is a plus ...

...clear, data-backed insight into real-world performance bottlenecks, resource utilisation, and process flow within our current environment. What you will do • Map the existing infrastructure and critical workflows. • Collect and analyse performance metrics (through logs, monitoring dashboards or custom test scripts you create). • Benchmark findings against best-practice frameworks such as ITIL and ISO/IEC 20000 where relevant. • Produce a concise report highlighting root causes of slowdowns or resource waste, supported by charts or heat maps, and propose actionable improvements that can be implemented in phases. Acceptance criteria • The final report must be delivered in PDF and include an executive summary, detailed observations, quantitative ...

I need an editable PowerPoint deck that helps complete newcomers understand how to put ITIL v4 into practice. The session will be delivered as a straight slide-based lecture, so the slides must do all the heavy lifting—clear structure, easy wording, and practical examples that I can speak to. Scope • Around 20–25 slides that introduce ITIL v4’s purpose, service value system, and key practices. • Emphasis on real-world, day-to-day application rather than exam prep theory. • Simple diagrams or icons where they clarify a point; no multimedia, animations, or interactive quizzes needed. • Consistent layout, readable fonts, and a neutral color palette suitable for corporate settings. • Optional short speaker notes that highlight t...

Hello, We are looking for an experienced trainer to deliver a short-term training project on "ITIL 4 Foundation". Responsibilities: - Conduct focused training sessions on ITIL 4 Foundation - Create or adapt training material as required - Provide hands-on lab guidance (if applicable) Requirements: - Proven experience in ITIL 4 Foundation - Prior corporate training experience preferred - Ability to deliver training effectively within a short-term timeline To Apply, Please Share: - Updated CV / Profile - Course contents (TOC) - Daily / Hourly commercial rates - Lab availability & charges (if applicable) - Your availability schedule Looking forward to collaborating with the right expert. Best regards, Anjali Koenig Solutions

I need a seasoned Virtual CTO who has already lived inside an ITIL-driven MSP and can hit the ground running with Cisco, Unifi and general networking at an expert level. Your first mandate is to mature our Level 1 and Level 2 support: tighten workflows, install clear SLAs, and surface metrics that show ticket velocity and resolution quality. While that foundation is being laid you will also take ownership of our NOC, guide it to true 24 × 7 operation, and weave in modern cybersecurity practices—from proactive threat hunting through to incident-response runbooks my technicians can follow at three in the morning. Because our client base leans heavily on Cisco Catalyst/Meraki and Unifi switching, routing and Wi-Fi, deep hands-on skill with those ecosystems is essentia...

...the largest global organization for support center standards. - Founded in 1989, operating in 50+ countries, trusted by global leaders (HP, IBM, Microsoft). - Core pillars: Best Practices, Certifications, Benchmarking. 3. Strategic Value - Improving operational efficiency. - Reducing errors and rework. - Enhancing customer experience (internal & external). - Alignment with global standards (ISO/ITIL/COBIT). 4. Current Challenges - Long ticket resolution cycles. - Inconsistent service levels across departments. - Lack of clear performance metrics (KPIs). - Limited unified training for employees. 5. Measurable Benefits - Reduce MTTR (Mean Time to Resolve) by up to 60%. - Increase CSAT (Customer Satisfaction) from 70% to 90%. - Improve FCR (First Contact Resolution) by 25–...

...workflows, and catalog items in alignment with client requirements. Ensure adherence to best practices and maintain documentation. Required Skills: 6+ years of IT experience with at least 3+ years in ServiceNow Order Management. Strong knowledge of ServiceNow platform administration & customization. Experience in catalog management, workflows, and order fulfillment processes. Good understanding of ITIL processes. Excellent communication skills for client interaction....

...PowerAutomate in production environments Migration & Development Expertise in data/site migrations across farms and tenants (on-prem to SPO, tenant-to-tenant) Familiarity with tools like SharePoint Migration Tool and ShareGate Understanding of JavaScript, .NET stack, XML/XSLT, Web Services, and legacy technologies (InfoPath, VBScript, COM, MTS, MSMQ) Methodology & Soft Skills Working knowledge of ITIL, Scrum, and Agile frameworks Strong interpersonal and communication skills; ability to collaborate with leadership and stakeholders Initiative-taking, adaptive, and capable of working independently with minimal oversight Committed to continuous learning and technical growth to support scalable, secure, and efficient solutions Ability to provide technical support, guidanc...

...stakeholder engagement skills, comfortable collaborating with technical and non-technical teams and able to contribute to and document initial design prior to implementation. Preferred Certifications & Qualifications: •Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-420) or equivalent a must. •Atlassian Certified ITSM Specialist designation Highly Desirable. •ITIL v4 Foundation certification (or equivalent understanding of ITSM principles) a must. •Experience working in security operations, IT support, or engineering environments is highly desirable. •Familiarity with SOC processes and escalation workflows is a plus. Personal Attributes: •Highly analytical and detail-oriented, with a passion for process i...

...Project Manager Program Manager Project Coordinator Portfolio Manager PMO (Project Management Office) Specialist Cloud Computing (AWS, Microsoft Azure, Google Cloud, etc.) Cloud Engineer Cloud Solutions Architect Cloud Administrator Cloud Security Engineer Cloud Consultant IT Service Management IT Service Manager Service Delivery Manager IT Operations Manager Incident/Problem Manager ITIL Specialist Data Science & Analytics Data Scientist Data Analyst Machine Learning Engineer AI Engineer Big Data Specialist DevOps DevOps Engineer Site Reliability Engineer (SRE) CI/CD Engineer Platform Engineer Infrastructure Automation Specialist Business Intelligence (BI) & Visualization BI Developer BI Analyst Data Visualization Specialist Reporting Ana...

...and/or Linux server environments. • Knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls). • Excellent communication and client service skills. • Ability to prioritize tasks and manage time effectively. Preferred Qualifications • Relevant IT certifications (CompTIA A+, Network+, Microsoft, or similar). • Experience with cloud platforms (AWS, Azure, or Google Cloud). • Familiarity with ITIL practices and incident management. • Experience working in a 24/7 support environment. Tools & Resources • Engineers will be provided access to monitoring, ticketing, and remote support tools. • Training on company-specific systems and protocols will be provided where needed. Application Process Please submit your resume along with a...

...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....

...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■ What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. [Removed by Freelancer.com]...

...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. Contact on WhatsApp- 8790854039...

...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....

...understand the architecture. Experienced IT Operations Specialist with 14 years in the industry, specializing in cloud infrastructure, platform engineering, and DevOps. Proven record in scalable deployments, system performance tuning, and secure application integration. Skilled in infrastructure automation, vulnerability remediation, and load balancer configuration, with a strong understanding of ITIL processes including Incident and Change Management. Enthusiastic about reliability engineering, CI/CD pipelines, and driving operational excellence in hybrid and cloud-native environments. TechnicalSkills : Cloud Platforms Containerization Infrastructure as Code CI/CD Pipelines Scripting Languages Monitoring Tools Professional Experience Roles & Responsibilities : Supported appl...

...Control-M Administration and Scheduling. Strong expertise in job scheduling, workload automation, and dependency management. Experience with Unix/Linux, Windows, Oracle/SQL Server databases, and scripting (Shell, PowerShell, or Python). Knowledge of Control-M/Enterprise Manager, Control-M Agent, and related modules. Ability to analyze logs and troubleshoot complex job failures. Familiarity with ITIL processes (Incident, Change, Problem management). Soft Skills Excellent communication skills (verbal and written). Strong analytical and problem-solving abilities. Good team player with a positive attitude and adaptability. Ability to work independently with minimal supervision. Preferred Qualifications Control-M certification(s) is a plus. Exposure to cloud-based Control...

...plan with timelines, recommended tools or platforms, and estimated resource requirements • Follow-on guidance (via scheduled calls or written Q&A) as I begin executing the plan, ensuring recommendations are practical and achievable You’ll need strong analytical ability, excellent communication skills, and a track record of IT consulting success. Familiarity with industry-standard frameworks (ITIL, COBIT, ISO/IEC 27001) and modern cloud or hybrid environments will help you hit the ground running. Please share relevant project examples and outline how you normally approach an engagement like this so I can see that your style fits mine....

...Certification For employees: Improves communication, empathy, problem-solving, and customer-handling skills. Provides international recognition and career growth opportunities. For the organization: Builds a high-performing support team aligned with global standards. Enhances governance, efficiency, and knowledge management. 7. Integration with Other Best Practices HDI complements frameworks like ITIL and methodologies like KCS (Knowledge-Centered Support). Adds the human and service quality dimension to process-focused frameworks. 8. Key Takeaways HDI is a framework for professionalism, service quality, and organizational excellence. Employee training + organizational certification = measurable impact on performance, client satisfaction, and brand image. Investing i...

Our latest IT audit left several critical findings open—specifically around Backups, Database Management, Disaster Recovery, Security, and overall IT Governance. I need an experienced consultant who can quickly assess each of these gaps, explain the underlying causes, a...updates, AD permission reviews). • Updated procedural documents for Security, IT Governance, and Project Delivery, each embedding clear monitoring checkpoints and escalation paths. • A walkthrough meeting with key stakeholders to validate the plan and refine next steps. I’m ready to move fast, so please outline your methodology, any frameworks or toolsets you prefer (e.g., NIST, ISO 27001, ITIL, PowerShell, SQL Server Management Studio, Veeam, etc.), and a realistic timeline to reach the ...

I need a Service-Now developer experienced in IT Service Management (ITSM) to assist with our ITSM needs. Ideal skills and experience: - Proficiency in Service-Now ITSM module - Strong understanding of ITIL processes - Ability to configure and manage ITSM workflows - Experience with Service-Now administration and best practices Looking for someone who can ensure our ITSM processes are optimized and effectively managed.

...communicator at all organizational levels Preferred / Bonus Skills: Advanced Azure cloud experience Deployment via Terraform and infrastructure-as-code methodologies Exposure to Azure Cosmos DB or similar technologies Strong understanding of TCP/IP, routing, load balancers, and firewalls Prior experience with PCI-DSS, or in regulated industries (finance, healthcare, government) Familiarity with ITIL framework, JBoss, or WebSphere Passion for automation and documentation...

I'm looking for an experienced AS/400 operations specialist to assist wi...operations specialist to assist with user account management. Key Requirements: - Proficient in AS/400, especially in user account management. - Experience with Advanced Job Scheduler for job scheduling. - Familiarity with Nagios for server operations and monitoring. - Strong ITIL knowledge and analytical skills. - Proficient in ticketing systems (Remedy, Maximo, ServiceNow, etc.) - Excellent communication skills, both verbal and written. - Ability to work under pressure and meet tight deadlines. Ideal Skills: - ITIL Certification - AS/400 Operations experience - Server Monitoring with Nagios - Job Scheduling with Advanced Job Scheduler - Ticketing systems experience Please provide relevant ex...

...integrations, MID Server, etc. Implement minor enhancements using Flow Designer, Workflows, UI Policies Participate in patching, upgrades, and regression testing Adhere to ITIL practices, SLAs, and compliance requirements Maintain knowledge base and technical documentation Required Skills: 3+ years of hands-on ServiceNow development experience Strong expertise in JavaScript, server/client-side scripting Deep understanding of ITSM modules and CMDB Experience with Service Portal and custom widgets Integration experience: REST, SOAP, LDAP, MID Server Familiar with Flow Designer, ACLs, UI Scripts, Notifications Exposure to Agile/ITIL environments Strong communication and analytical skills Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory Servi...

...problem-solving and analytical skills. o Excellent communication and interpersonal skills for liaising with external partners. o Ability to work independently and handle multiple tasks in a fast-paced environment. • Availability: Willingness to work in shifts to support 24/7 system coverage. * Desirable Attributes • Experience working with cross-functional teams and external vendors. • Knowledge of ITIL processes or other IT service management frameworks. • Proactive attitude toward identifying and mitigating potential system issues. * Benefits • Opportunities for professional development and training. • Collaborative and supportive work environment. • Bidding Your bid is my budget. If you deliberately put in a low bid to attract me to spea...

...Excellent communication skills for both technical and non-technical stakeholders - Strong problem-solving mindset with ability to work under pressure - Exceptional time management and prioritization skills in high-volume environments ## PREFERRED QUALIFICATIONS - Industry certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Server+, or equivalent - Experience with ITIL framework and service management best practices - Background in cybersecurity and compliance requirements - Familiarity with additional RMM tools and ticketing systems - Bachelor's degree in Information Technology, Computer Science, or related field ## WHAT WE OFFER - Competitive salary commensurate with experience - Flexible work arrangements and modern tec...

...Hands-on ServiceNow CSM and Portals experience. • Agile Methodology: Experience of working in SCRUM. • Testing strategy and execution • Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide • Strong problem-solving skills • Good understanding of release management and code versioning best practices • Knowledge of ITIL processes • English: Excellent. • Excellent communication: need to be able to talk to technical and non-technical audiences • Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies. • Team player: you will be a key asset to the...

...ITSM and hands-on experience with SecOps (SIR, VR) Strong knowledge of JavaScript, Glide API, and other ServiceNow scripting tools Experience with CMDB design and integrating security-relevant data sources Skilled in developing within scoped applications Proficient in Flow Designer, Playbooks, and Orchestration Familiar with security frameworks (e.g., NIST, MITRE ATT&CK) Strong understanding of ITIL v3/v4 practices Comfortable working in Agile environments with tools like Jira or Azure DevOps Preferred Qualifications: ServiceNow Certified System Administrator (Required) Certified Implementation Specialist – ITSM (Preferred) Certified Implementation Specialist – SecOps (Plus) Experience with Service Portal, Employee Center, UI Builder (Plus) Knowledge of CI/CD, De...

I'm seeking three to four senior-level job referrals for IT Support Specialist positions in the technology industry. Meaning you will be my referral for the job I am applying to, need 3 or four so they can validate. US English Accent is best, Spanish accent is fine Ideal skills and experience: - Extensive IT support experien...Support Specialist positions in the technology industry. Meaning you will be my referral for the job I am applying to, need 3 or four so they can validate. US English Accent is best, Spanish accent is fine Ideal skills and experience: - Extensive IT support experience - Strong problem-solving skills - Excellent communication and interpersonal abilities - Relevant certifications (e.g., CompTIA A+, ITIL) Your connections can help me land a great opportun...

...JavaScript, Glide API, Business Rules, Script Includes, and Flow Designer Strong understanding of ServiceNow database architecture, ACLs, and security models Demonstrated experience in integrating ServiceNow with external systems and tools In-depth knowledge of ITIL and NIST frameworks Strong communication, leadership, and stakeholder management skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITSM, CSM, and SecOps ServiceNow Certified Application Developer (CAD) ITIL v4 Foundation CISSP (preferred for SecOps expertise)...

...comprehensive ServiceNow solutions aligned with enterprise architecture and governance standards. Define platform best practices and lead technical design and roadmap discussions. Collaborate with cross-functional stakeholders to ensure technical alignment with business goals. Module-Specific Expertise: HAM: Optimize the asset lifecycle; manage integrations with tools like SCCM and JAMF. ITSM: Architect ITIL-aligned processes including Incident, Change, Problem, and Knowledge Management. SecOps & VR: Design and implement use cases for threat intelligence, security incident response, and vulnerability management. IRM: Lead implementations for policy compliance, risk, audit, and vendor risk management. GenAI: Explore and implement ServiceNow’s Generative AI capabilities ...

...and overall health. Drive automation and improvements to enhance reliability and deployment velocity. Collaborate with a global team across various time zones. Share knowledge, mentor junior engineers, and improve team processes. Participate in on-call rotation and perform occasional off-hours work when needed. Required Skills Operating System: Linux Scripting: Shell scripting IT Frameworks: ITIL / ITSM Database: PL/SQL Monitoring & Troubleshooting: Experience with tools like Splunk, Dynatrace, or similar CI/CD Tools: Jenkins (basic), Groovy/YAML scripting (basic) Version Control: Git, Bitbucket (basic) API Support: REST and Web API Cloud: Experience supporting cloud-based applications Nice to Have Automation Tools: Ansible, Chef Architectural Knowledge: Event-driven ar...

...end to end upgrade projects - Develop/configure sample workflows, stock modules, instrument interface, Report designer, forms designer, label designer, schedule samples, batch management, stability, external API interface and designing dashboards etc.. - Person should be able to work independently, handling client coordination, team coordination, development work - Should be having knowledge on ITIL process and support model, change management process. - Good knowledge on Pharma, Oil&gas domains - Good knowledge on coding, testing, deployment process, patch preparation process etc.. - Hands on experience on .net/form designer/ETL or any reporting tools. - Should be known the validation process and GxP practices. - The candidate needs to have attention to detail and the abilit...

...end to end upgrade projects - Develop/configure sample workflows, stock modules, instrument interface, Report designer, forms designer, label designer, schedule samples, batch management, stability, external API interface and designing dashboards etc.. - Person should be able to work independently, handling client coordination, team coordination, development work - Should be having knowledge on ITIL process and support model, change management process. - Good knowledge on Pharma, Oil&gas domains - Good knowledge on coding, testing, deployment process, patch preparation process etc.. - Hands on experience on .net/form designer/ETL or any reporting tools. - Should be known the validation process and GxP practices. - The candidate needs to have attention to detail and the abilit...

...Degree or 10+ years of relevant OCM experience 5+ years in IT and/or working with IT outsourcing providers 5+ years in stakeholder engagement and change management roles Strong project management and customer relationship management background Proven ability to work in high-ambiguity, fast-paced environments Certifications (Preferred): Prosci, CCMP, or equivalent Change Management certification ITIL Foundation (required); COBIT knowledge is a plus Start Date: Immediate Engagement Type: Freelance (Independent Contractor) Hours: 40+ per week (Full-time) Duration: 2 months...

I need an experienced ServiceNow admin to migrate all IT services, including incident management, change management, and asset management, into ServiceNow. We also need to migrate all existing data. Key requirements: - Experience with ServiceNow administration and migration - E...admin to migrate all IT services, including incident management, change management, and asset management, into ServiceNow. We also need to migrate all existing data. Key requirements: - Experience with ServiceNow administration and migration - Expertise in IT service management processes - Ability to handle complete data migration Ideal Skills: - ServiceNow certification - Strong background in ITIL - Proficient in data migration tools and techniques Please provide relevant experience and approach to thi...

...successful projects and ensure smooth project execution. Facilitate training sessions and workshops to impart CMDB knowledge and skills within the team. Mandatory Skills: ServiceNow Certified Implementation Specialist – CMDB or ITOM. ITIL v4 certification or strong familiarity with ITIL best practices. Strong experience with ServiceNow CMDB, ITOM Discovery, and Service Mapping. Proficiency in managing and governing cloud and on-premises infrastructure data. Desired Skills: Experience with automation, scripting, and API integrations for ServiceNow CMDB. Certification in ITIL, ServiceNow, or related domains. Experience in conducting training and workshops focused on CMDB and service management. Additional Information: Total Experience Required: 8+ years hashta...

...support as needed. Identify staffing needs and contribute to workforce planning initiatives to maintain optimal team size and composition. Attend to front office desk when required Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (preferred). Proven experience in IT service desk management, with a strong understanding of ITIL principles and best practices. Demonstrated success in sales and business development within the IT services industry. Excellent communication, negotiation, and interpersonal skills. Strong leadership abilities with a focus on team building and development. Ability to multitask, prioritize tasks, customer retention and thrive in a fast-paced environment. Proficiency in CRM...

ServiceNow CSM Architect What you'll be working on Design and implement comprehensive ServiceNow Customer Service Management (CSM) solutions. Develop strat...technical guidance and support during project deployment. Conduct performance tuning and system optimization. Mentor junior team members on ServiceNow best practices. Requirements Minimum 5+ years of ServiceNow implementation experience in India. Proven track record of at least 5 successful ITSM & CSM implementations. Advanced knowledge of ServiceNow platform architecture. Strong understanding of ITIL framework and service management principles. Expertise in ServiceNow design, configuration, and customization. Proficiency in scripting (JavaScript, HTML, CSS). Remote work capability. Excellent communication and prob...