Report format project management customer care jobs
I need a full stack developer to create a digital marketing tracking website with specific features and a minimalistic design. Key Features: - Conversion tracking - Analytics dashboard - Ad campaign management - Click tracking - Ability to onboard new advertisers and publishers The ideal candidate should have experience in full stack web development, particularly in creating tracking and analytics tools. Your UI/UX design skills should also be top-notch to achieve the minimalistic style I'm looking for. Please include your relevant experience and example projects in your proposal. Examples:
I require assistance to set up a cronjob using Django cron-tab for my professional project. The main purpose is to automate tasks, specifically to - Send scheduled, automated reminder notifications to our clients. Ideal Skills and Experience: - Expertise in Django and cron-tab - Experience in setting up automated scheduled notifications - Knowledge on programming for customer interaction. Need simply a person to help me with enabling already set-up cronjob in my Django project(professional work).
...on this platform. Key Features: - Internal Business Process Application - Data Management: The app needs a strong data management feature, allowing for efficient organization and retrieval of information. - Workflow Automation: Automatically streamline tasks and workflows to increase efficiency. - Customization Options: Enable customization to cater to various needs within our internal team. Design: The UI should have a clean and professional look, facilitating easy navigation and enhancing user friendliness. Audience: - The app is intended primarily for use by our internal staff only Ideal Skills: - Previous experience in Zoho Deluge based application development. - Proven track record in data management, workflow automation, and user customization. - Strong ...
My project involves utilizing photo editing tools to modify a specified letter on a screenshot. Here are the specific tasks: - Edit the text content in the image - Modification involves changing a single capital letter - Ensure the edited letter seamlessly fits into the existing content format Ideal freelancer for this project should have: - Strong experience in photo editing tools - Close attention to detail - Experience in text edit within images
...skilled developer well-versed in Ninja Trader platform to create a scalping strategy addon. This project will focus specifically on Futures. Here's what you'd need to make this successful: * Solid understanding and experience with Ninja Trader * Ability to develop automated trading strategies * Familiarity or previous experience with scalping strategies * Deep knowledge of Futures market. Aside from development, I will need you to test it to ensure it's functionally effective and free of bugs. This endeavor entails: * Implementing Scalping strategy effectively * Ensuring strategy functions correctly and without failure * Rendering a scalable and efficient solution. As well as a detailed report on how to use it. Demonstrated experience with scalping stra...
I have a logo that needs a small text edit. The current logo has a written font at the bottom that needs to be replaced w...(original font unknown) Logo Formats: The logo is currently in three variations: - Dark background - Light background - White with no shadows File Formats: I don't have a vector file or AI format of the logo, so the new version needs to be delivered in a vector file or AI format. I have png of it Use of the Logo: The primary use of the logo is for digital purposes - websites, social media, etc. Ideal Freelancer: - Proficient in graphic design with experience in editing and recreating logos - Strong typography skills - Familiarity with various file formats and the ability to deliver in vector or AI format - Attention to detail to match th...
I'm in need of a bilingual (Arabic and English) social media manager to take control of my beauty business's social media co...and services. - Book appointments efficiently. Your promptness and professionalism in this aspect is crucial. Skills and Experience: - Fluent in both Arabic and English to ensure seamless communication with our diverse client base. - Proven experience in managing Instagram, WhatsApp, TikTok, and Snapchat platforms. Previous experience in beauty sector is a plus. - Demonstrated ability to handle customer inquiries professionally and efficiently. The ideal candidate will be based in Dubai or the UAE, knowledgeable about beauty industry trends, and able to dedicate more than 20 hours per week to this role. Please include examples of your previous wo...
...Tracking: The Airtable should incorporate a Kanban board format to help us track where each task is in the license application process. - Receipt Upload: It should also allow us to upload receipts for each task to keep all relevant information within the base. - Team Collaboration: The base needs to facilitate collaboration among the team members by making it easy to see who is working on what and when tasks are due. Task Information: Each task should be associated with: - A clear Task Title - The name of the team member responsible for the task - A Due Date that can be accompanied by reminders Ideal Skills: - Previous experience with Airtable, especially in creating complex bases with multiple features - Strong understanding of workflow management and task tracking - Ex...
...should support, among others, member registration, subscription tracking, member services management, and trade references. The system should facilitate data import from Excel and accommodate online and offline accessibility based on the user’s capacity to meet online hosting costs. Member Registration: Develop a module for member registration capturing key details such as Name, address, and any other contact information. Village, group, area, district, province, sub-group affiliation (e.g., Study circle, VSLA, commodity association etc.) Demographic information (age, gender, household size, etc.) Implement functionality to adapt and import member data from Excel sheets. Enable different access levels (Project team, Donors and trading partners) for viewing, analys...
Attached is an adobe inspection report format that I need some final details fixed. For example the fonts are a few different sizes and some kinks I need fixed. I am not a computer guy but this format would work great. I just need a professional to go over it and make it consistent. I can explain it better over the phone if possible 4152446429 Thank you.
To help manage my work efficiently, I am in need of a proficient virtual assistant. Using Google Sheets, your initial task entails creating a spreadsheet listing festivals held in Louisiana and Mississippi. This sheet should include: - Festival names - F...efficiently, I am in need of a proficient virtual assistant. Using Google Sheets, your initial task entails creating a spreadsheet listing festivals held in Louisiana and Mississippi. This sheet should include: - Festival names - Festival locations - Festival dates Apart from spreadsheet creation, I'll also require assistance with customer service tasks. This role best fits someone that is skilled in utilizing Google Sheets and who possesses excellent customer service skills. Prior experience in a similar role is a ...
I need an experienced Laravel developer to integrate and manage the database for my existing project, www.getyourhomes.in. The task is not only basic CRUD operations but also extends to admin panel updates and AJAX call filters. - Database Management: You should be adept at advanced database management with stored procedures, triggers, and optimization. - Language Proficiency: Strong language skills in either Bengali or Hindi is essential. Your role would be crucial in improving the functionalities of my project. Prior experience in similar projects would be a bonus.
...engaging, and visually appealing. Additionally, the project extends to the development of multiple ecosystems comprising specific product pages. Each of these pages will be linked to several subpages outlining the services related to that particular product. Key features to include in the different service pages are: - Detailed service descriptions - Customer testimonials - Booking links. -Connections to payment funnels via ThriveCart Your ability to combine creativity and technical proficiency will let you deliver a platform that not only meets our audience's needs but also reflects our commitment to quality service. Experience in building dynamic, interactive web pages is extremely valuable for this project. We will start with one project and see h...
Looking for a logo design, name of website is... Hair Care Water The store sells shower filters that purifies, filters and cleans water for hair, need a creative symbol and text to complement each other. There should also be a smaller Slogan should read... Purified Water for Healthier Hair and Scalp The image size should be 250 width, by 100 px Please use your design creativity to submit your best designs.
I need a proficient graphic designer to create a stylish, modern, and clean Letter-size brochure template focusing on real estate information. This design must encapsulate a so...clean design that encapsulates the modern real estate market. • Final design template in editable formats. Ideal Skills: • Advanced experience in graphic designing, preferably with brochure design. • Understanding of real estate market aesthetic and communication. • Proficiency in modern design tools like Adobe Suite. This project offers a fantastic opportunity for designers who are skilled at condensing complex information into a visually appealing, digestible format. Your innovative thinking and attention to detail will be crucial in portraying the unique characteristics of va...
We're looking for a professional to assist us with a Homeowner Satisfaction Survey for our HOA. We've written the survey and pla...Satisfaction Survey for our HOA. We've written the survey and plan to send it to 96 homeowners via USPS mail. Key Responsibilities: - Create a link to the 3 question survey, including an address for responses to go to. - Analyze the survey data in a professional and methodical manner - Compile the results into a comprehensive and actionable report Key Requirements: - Proven experience in creating and analyzing surveys - Excellent communication and project management skills The ideal candidate will have a strong background in survey design and analysis, be detail-oriented and able to provide insightful and actionable recom...
I'm in need of a professional to create my resume, tailored to the IT sales industry. Given that I haven't specified a preferred resume format, I'm open to your professional expertise and suggestions in this area. Here are some specifics to consider: - Target Area: The resume must be specifically tailored towards the IT sales sector. Showcase my ability to blend my technical knowledge and sales skills. - Technical Skills: Highlight my IT sales skills, underlining the ability to marry technical understanding with customer needs. Ideal Profile: - Experience with IT sales resumes. - Familiarity with the latest trends. - Strong track record of writing successful resumes. - Proficient in assigning the kind of resume (chronological, functional, combination) that w...
I'm looking for an experienced Amazon account manager to handle product listing and optimization as well as inventory management for my active Amazon account selling physical products mainly in the grocery category. Key responsibilities to include: - Ensuring product listings are optimized for search - Keeping up with new pricing trends - Looking for products to outsource and handling their logistics - Regularly adjusting inventory levels to match sales patterns The ideal candidate will have: - Proven experience in managing (and growing) Amazon stores - Deep understanding of Amazon's ranking algorithm and search optimization techniques - Expertise in inventory management on Amazon platform. A history of success in increasing sales for physical products would be ...
...need of a professional software developer to help create a construction management software. The software should have the following key functionalities: - Project Scheduling and Tracking: This feature is essential for monitoring the progress of our construction projects and ensuring they are completed within the set deadlines. - Budgeting and Cost Control: To help better manage our finances and allocate resources effectively. The ideal candidate should have experience in: - Software Development: Experience in developing similar software solutions from scratch. - Construction Technology: Familiarity with the construction industry and the specific needs of the sector. - Project Management: Knowledge of project management tools and methodologies...
I'm urgently looking for a skilled developer who can help me with a project that integrates different technologies for a stadium. The main components of the system are: - Virtual Stadium Experience: Designing an immersive virtual experience that can be accessed remotely by fans. - Event Ticketing Platform: Developing a secure and user-friendly ticketing system for our stadium events. - Sports Analytics Tool: Implementing a system that can provide real-time analytics during events. - Helios 2 Lider Camera Integration: Implementing this high-tech camera for surveillance and security purposes. This camera has been primarily used for detection and measurement of people and animals. - Detection and Measurement: Creating a system that can effectively detect and measure people and...
...version should be static, without interactive elements. - The conversion process can be done manually, using HTML and PDF editors, or automatically, for which you can suggest a suitable script or tool. You're also welcome to combine both methods if you believe it would be more efficient. - The HTML output should be easy to read and navigate. The PDF should retain this readability in a static format, making it suitable for printing and viewing but without interactive features. - You will have creative control over how to best represent the JSON form in these two formats. The end goal is to make the content accessible and user-friendly. I'm looking for a professional with prior experience in data conversion, specifically from JSON to HTML and PDF. Experience in user ...
I am looking for a skilled programmer with experience in Odoo and Python to help me implement specific modules within the Odoo platform for a comprehensive ERP system. Your responsibilities will include: - Implementing features related to Sales and Purchase, Human Resources, Project Management, and Pre/After Calculations - Ensuring the modules are seamlessly integrated with one another - Customizing the modules to meet our business needs Ideal candidate will have: - Proven experience with Odoo and Python programming - A strong understanding of ERP systems and business processes - Ability to effectively communicate and collaborate with the team Please include samples of previous Odoo projects you have worked on, along with your proposal.
...tracking of room occupancy to prevent double booking. - Implementing an inventory management system that will enable me to monitor the availability of items in rooms at the hotel. - Including a functionality to monitor any defects that might occur in the rooms. - Inventory Maintenance: A system to monitor room conditions, track possible defects, and status of rooms. The project does not require integration with any payment methods. The primary focus is on usability and efficiency for monitoring room availability and status. I'm looking for a professional who can bring creative ideas to the table and has a good understanding of UX/UI design. Experience in designing responsive platforms and basic inventory management systems would be a plus. Please provide e...
I have a set of photos that require professional enhancement. The main need is to adjust the brightness and contrast to make these images pop. Additionally, I need help remo...requirements: - Brightness & contrast adjustment: The images need to be enhanced, ensuring they are visually appealing and high-quality. - Object removal: Each photo has an object that needs to be seamlessly removed from the background. - Output format: The final images should be delivered in JPEG format. Ideal skills for this project: - Photo editing expertise: You should have extensive experience in photo enhancement and object removal. - Attention to detail: The ability to execute these enhancements with precision is crucial. - Time management: Delivering high-quality work in a tim...
I'm a retail busines...retail business owner looking for a proactive sales representative to help expand our customer base. Key Responsibilities: - Acquiring new customers both online and in-person - Building and maintaining relationships with prospective and existing customers - Identifying opportunities to promote business growth Ideal Qualities: - Excellent communication skills are a must to effectively convey our unique selling points - Proven track record of success in sales, preferably within the retail sector - Strong negotiation skills to secure new business and maintain healthy profit margins This role is commission-based, providing a direct link between your efforts and your remuneration. If you're driven, customer-oriented, and have a knack for sales,...
I'm seeking a proficient Instagram guru to assist with content creation, advertising campaigns, and enhancing follower growth. The primary goals are to boost brand awareness and increase sales; specifically targeting Millennials. Ideal Skills and Experience: - In-depth understanding of Instagram algorithms and advertising - Proven record in growing Insta...understanding of Instagram algorithms and advertising - Proven record in growing Instagram followers organically - Proficient in creating engaging, sharable content - Excellent understanding of Millennial consumer behavior Tasks Include: - Content creation that resonates with millennials - Implement strategies for Instagram-ad reach and engagement - Develop follower growth tactics - Analyze and report performance to dri...
I'm seeking a talented designer who can create a minimal and mode...designs, and a letterhead. Although I prefer the information included to be limited to the company name and logo, I am open to creative interpretations. It is strictly required that all designs are delivered in Corel Draw (CDR) format. You must have: * Proven experience in graphic design, especially with a minimalistic, modern aesthetic * Samples of past stationery work you've completed Successful freelancers will: * Include a portfolio showcasing their previous designs with a similar style * Provide an application that outlines their creative approach to this project So, if you are an expert in creating sleek, modern designs and are familiar with Corel Draw, I want to hear from you. Let'...
Project Description: We are seeking a qualified freelancer to conduct a security assessment of our Learning Management System (LMS) website. This assessment will involve identifying potential vulnerabilities and recommending improvements to strengthen the overall security posture of the platform. Tasks: LMS Security Testing: Utilize your expertise to perform a comprehensive security assessment of our LMS website. This includes testing for vulnerabilities like XSS, CSRF, insecure data storage, and insecure third-party integrations specific to LMS functionalities. Tool Proficiency: We require a freelancer familiar with security testing tools like Burp Suite to conduct a thorough analysis of the website's code and functionalities. PII Identification: Identify any Personally...
I'm in need of a proficient Tiktok Account Manager to focus exclusively on my Tiktok platform. Key tasks will include: - Creating and posting engaging content: You should have a knack for u...posting frequency will be every other day. - Engaging with followers: This will comprise of replying to comments, direct messages, and other forms of fan engagement to solidify community. - Running ad campaigns: This includes campaign creation, monitoring, and tweaking as necessary for optimal performance. - Managing the Tiktok Shop The ideal candidate should have a proven track record in Tiktok management including content creation, follower engagement and running successful ad campaigns and managing the tiktok shop. Previous experience transforming Tiktok platforms into a lively commu...
...reservations seamlessly. - **Online Payment Integration**: I envision a smooth and secure online payment system to be put in place. This will enable clients to complete their bookings conveniently through the website. - **Live Chat Support**: A live chat feature will be an essential component of the site. This will ensure that clients' queries and concerns can be addressed promptly, thus enhancing customer satisfaction. Other Requirements: - The website will primarily focus on a single type of charter service, namely transfer from Hobby Airport to the cruise terminal. - The design of the website should be visually appealing, professional, and in line with the theme of a premium service provider. - Mobile responsiveness is a must. The website should function flawlessly acros...
write reflective report as a Risk manager for project management 1k-1.5k words in 24 hours Send me the details
...skilled graphic designer to give my whisky store's Instagram account a modern, sleek facelift. Core tasks include: - Creating 20 distinctly designed Instagram posts - Designing 10 seamless Instagram carousels All designed content must be original - no templates are allowed. The posts and carousels will highlight my store's top-selling items, seasonal promotions, and new arrivals. To drive customer engagement, each design must include catchy call-to-action buttons. You will have freedom to use your own content inside designs. Key Objectives: - Increase brand awareness - Drive traffic to our website - Promote new whisky releases Target Audience: - Whisky enthusiasts - Men aged 30-50 - Regular social media users Ideal Skills: - Excellent graphic design capability...
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I am seeking a seasoned blockchain developer to help in an already built project just to clear out a few bugs, nothing special. Expertise required for this project: • Extensive knowledge and experience in blockchain technology and its applications. • Proficiency in implementing data management and security features in a blockchain system. • Knowledge in online IPFS services, particularly infura
I'm in need of an adept creative professional who can brainstorm a catchy, two-word name for a Management System Consulting company based in India. The name should reflect the concept of Consulting, Management Systems and embody a westernized tone. Specifics I require: - A trendy and easy-to-pronounce name - .com domain availability for the suggested name - A basic logo concept would be advantageous but not mandatory Successful bidders should have a background in creative writing, branding and possibly graphic design. Proficiency in understanding western and Indian business culture is a plus!
We require ...application should revolve around customer management, including but not limited to: - Creating and managing customer profiles - Uploading and storing customer-related PDF documents - Printing customer documents and profile details - Generating reports from collected customer data In terms of skills and experience, proficiency in software development, particularly for offline applications, is paramount. Experience with database management, report generation, as well as familiarity with handling PDF files is also desirable. Further project specifics, including total cost and timelines, will be discussed upon initial interest. Please also note that providing source code certificate and signing a Non-Disclosure ...
...seeking a skilled mobile app developer to lead the initial phase of an exciting social mobile application project. The selected candidate will play a crucial role in laying down the structural foundation and preparing the app for future functionality and enhancements. Responsibilities: - Collaborate with the design team to refine app structure for both Android and iOS platforms. - Create and integrate a primary version of the application, utilizing placeholder data to demonstrate flow and functionality. - Construct a basic, yet dynamic, Super Dashboard for project management and tracking. - Prepare the app for backend integration, ensuring scalability for additional features and vendor management capabilities. Qualifications: - Proven experience in mobile a...
...website using WordPress. Key Requirements: - Portfolio Focus: This website must be designed to showcase my work, so it needs to be visually appealing and easy to navigate. - Fully Responsive: The site must be accessible and look great across all devices, so mobile-friendliness is crucial. - WordPress CMS: Familiarity with WordPress is essential as this is the CMS I prefer for ease of content management. Ideal Skills and Experience: - Proven experience in designing and developing portfolio websites. - Expertise in WordPress theme development and customization. - Strong understanding of responsive design principles. - Ability to deliver a clean, modern, and user-friendly design. I look forward to collaborating with a developer who can bring my vision to life and create a profe...
I'm looking for a proficient de...following key aspects: * Employee Management: This should include employee profiles and records, as well as a system for performance tracking and evaluations, and leave management. * Time and Attendance tracking: A robust tracking system is required. It should have a clock-in and clock-out feature, calendar integration for scheduling, and sync with biometric devices for comprehensive attendance tracking. * Payroll management: This feature is also critical. Ideal freelancers for this job should have significant experience in Dolibarr, HRMS systems, and integrations with biometric devices. Understanding of the employee lifecycle management is also beneficial. Please provide details of similar projects you've worked on, ...
I am currently facing a challenge with my website, Kenoshaquilting.net. Attempts to access the...predominantly affecting the Home page, Contact page, and About page. Even though I'm unsure if a redirect from the non-www version to the www version of the website has been set up, I do have access to the website's hosting server. The ideal freelancer for this job should have: - Extensive experience dealing with 404 errors - Solid understanding of website redirects - Proficiency in backend website management - Immediate availability Your task will include: - Identifying and fixing the sources of the 404 errors - Setting up a successful redirect from the non-www version to the www version of the site - Ensuring all pages are accessible without errors - Subsequent testing to c...
Salary 2000 EUR Montly + bonuses I am looking f...for a native German-speaking individual who can effectively offer customer support for my business. Key Responsibilities: - Responding to customer queries over the phone with promptness and professionalism. - Resolving customer complaints while maintaining a positive and empathetic attitude. - Providing information and assistance regarding products to the customers. Ideal candidate's profile: - Proficient in German (native speaker level) - Proven experience in customer service - Ability to manage stressful situations - Excellent communication skills, especially over the phone. If you believe you're a good fit, please make a bid. Looking forward to working with a dedicated professional who can han...
I need a web application developed specifically for desktop use that will facilitate gathering customer feedback through surveys. Core features should include: - Facilitating creation of numerous types of questions - Customizable survey appearance - Conditional branching in surveys Ideal skills for the job include proficiency in web application development, understanding survey mechanisms, and delivering user-friendly design. Experience in tailoring products for specific platforms, in this case, desktop, is crucial since the application does not need to be responsive for other devices.
I'm in need of a virtual assistant to help with a variety of tasks, specifically: data entry, email management, and conducting research. Ideal Skills and Experience: - Proficient in Google Docs and Sheets - Experience in managing email inbox - Can attend video calls and meeting to write MOM with clients I'm looking for someone who can commit to more than 20 hours per week. The ideal candidate should have a basic understanding of Excel or Google Sheets. Your job will be to document data, answer emails effectively, and conduct research on various topics. I am looking for someone who is timely, organized, and detail-oriented. Please reach out if you think you are a good fit for this role.
...16, Singapore. • Has a camera or phone/tablet of quality with a camera, internet access • Must be available during business hours (9 AM - 4 PM) on working days Please see the attached file for the site visit guidelines. You are only required to deliver the pictures, video & observations and are not expected to put together a report like the Sample Report. Note: Milestone will be released the following week after the site visit to give us time to organize the report and contact you if we need additional clarification....
...exchanging goods and services using BABYCHICKEN tokens enhances player interaction and drives the in-game economy. 2. *Crypto Educational Platform:* - Earn, invest, and manage BABYCHICKEN tokens within the game to learn about cryptocurrency and blockchain technology in a fun setting. - A virtual wallet and transparent transaction ledger are incorporated to educate players on financial management and security. 3. *Sustainability Rewards System:* - Engage in eco-friendly farming practices like water conservation and organic cultivation to earn extra BABYCHICKEN tokens. - Environmental quests and green achievements encourage players to learn about and contribute to ecological sustainability. 4. *Worldwide Access and Diversity:* - Cross-platform play allows for a di...
I have a basic React project that requires fixing and tweaking. The main areas that need attention are functionality and interactivity. Key improvements needed include: - User Input Handling: Some input fields are not working as intended and need to be fixed. - Navigation: The navigation between different pages within the project needs to be refined. - Data Management: Aspects of data fetching and management within the project are not functioning as expected and need to be reviewed and improved. I'm looking for a skilled React developer who can help me quickly identify and rectify these issues, as well as make enhancements where necessary. Ideal skills and experience include: - Proficiency in React and its core principles - Experience in develop...
...Google Ads account to drive more conversions and sales. - Increasing ROAS: My primary goal is to significantly improve the Return On Ad Spend (ROAS) of my campaigns. Your expertise in this area is crucial. - Performance Monitoring: You will be responsible for closely monitoring the performance of the ads and identifying areas for improvement. -Scale winning products, optimize campaign and onging management for 30 days Ideal Candidate: - Proven Expertise: I'm seeking someone with a strong track record of managing successful Google Ads campaigns for Shopify stores, particularly in terms of ROAS and sales. - Analytical Skills: You should have a keen eye for data analysis and be able to derive actionable insights to optimize the campaigns. - Communication: Clear and regular com...
The primary goal of this project is to create an Android Application that effectively manages student attendance. This software should offer functionalities such as: 1. **Manual Entry:** The app should allow teachers to manually enter attendance data for the students. This means user-friendly interface is key. 2. **Automatic Notifications:** The system should have the capability to automatically send notifications to absent students. The notifications should be programmed in such a way that as soon as a student is marked absent, an automatic notification message will be triggered to the student. 3. **Attendance Reports:** The app should generate comprehensive attendance reports, providing insight into the students' attendance habits. These reports should be easily accessibl...
For corporate customer To add 4 fields on product/cart page To fix the shipping address based on site code To complete the order using pay later mode The site code and address should be editable in customer profile For other retail and wholesale customers flow should be as per normal purchase flow.
...to improve alummoottil.com. This website is purely HTML5 and CSS3 and there is no usage of javascript (except for google analytics) 2. Your task will be to optimize the performance of the website with the following objectives. a - Improve the website's loading speed b - Enhance its mobile responsiveness c - Increase the desktop performance (see performance report) from 46 to 100 d - Increase the mobile performance (see performance report) from 37 to 100 3. I do NOT want any changes to the existing look and feel. 4. I do NOT want any additional functionality. 5. Delivery must ASAP 6. The freelancer who is awarded must sign a Non Disclosure Agreement (NDA) and Intellectual Property Agreement (IPA). This will require you to supply your full name and email address ...