Zendesk jobs

...just staffing). Our clients include SaaS companies, iGaming platforms, E-commerce brands, Fintech startups, and other online businesses. If you can refer or close customers who sign up and pay for our service, you get $50 for every successful conversion — no limits. Who We’re Looking For Freelancers who can connect us with businesses that: Receive customer tickets through email, live chat, Zendesk, Intercom, Freshdesk, HubSpot, etc. Need customer support agents or want to outsource support Are growing and need consistent CX operations Want help improving response times, SLAs, onboarding, QA, and workflows You can generate leads through: LinkedIn outreach Email lead generation Warm referrals Calling Affiliate-style promotions Startup/Founder communities ...

...developer to jump in immediately. Scope of work - Product catalog with fast search and filtering with Generative-AI semantic search via Amazon Open Search - Shopping cart and Stripe-based checkout - Secure user accounts, profiles, and order history - Real-time order tracking and payouts dashboard - Inventory management sync, shipping services integration, and in-app customer chat tied to Zendesk Support You’ll write test-driven code, and collaborate with our backend team. What we are looking for: • Proven record of shipping at least several ecommerce app in Flutter+BLoC • Comfortable with Stripe, Firebase or similar services, and Git workflows • Ability to start right away and commit about 40 hrs/week • Clear English communication for ...

...that actively turns visitors into qualified leads. The site must embrace a corporate-professional aesthetic—clean lines, clear hierarchy, and subtle, confident colour accents—while putting our service offerings front and centre. Core conversion tools come first: • A multi-step contact form that feeds directly into our CRM and triggers an autoresponder. • Real-time live-chat support (, Zendesk, or a comparable tool—open to your recommendation) embedded on every page. Scope of work • Design (desktop, tablet, mobile) following modern UX best practices. • Development on a mainstream CMS such as WordPress, Webflow, or another you propose that lets my team update copy and case-studies without code. • Five initial pages: Home, Servi...

...that actively turns visitors into qualified leads. The site must embrace a corporate-professional aesthetic—clean lines, clear hierarchy, and subtle, confident colour accents—while putting our service offerings front and centre. Core conversion tools come first: • A multi-step contact form that feeds directly into our CRM and triggers an autoresponder. • Real-time live-chat support (, Zendesk, or a comparable tool—open to your recommendation) embedded on every page. Scope of work • Design (desktop, tablet, mobile) following modern UX best practices. • Development on a mainstream CMS such as WordPress, Webflow, or another you propose that lets my team update copy and case-studies without code. • Five initial pages: Home, Servi...

I need reliable help with two core administrative duties: accurately entering mixed data into our systems and handling customer inquiries across email, phone, and live-chat channels. For the data entry portion, you’ll receive spreadsh...outside the standard FAQ. Clear, friendly communication in written and spoken English is essential. Deliverables • Daily spreadsheet or CRM updates with zero missing fields • Same-day responses to all email, phone, and chat tickets during our stated support hours • Brief end-of-shift report summarizing tickets handled and any data issues spotted If you already use tools like Google Sheets, Zendesk, or similar CRMs, that’s a plus, but I’m open to whichever platform you’re comfortable with as long as accura...

Phone, email, and live chat all need the same prompt, friendly tone for my e-commerce storefront. I need support that can smoothly handle incoming questions, resolve complaints before they escalate, and relay accurate product information drawn from our catalog. Respon...closure • Provide clear, up-to-date product information drawn from our knowledge base • Log every interaction in our CRM and flag recurring issues in a concise daily report Acceptance criteria • 95 % first-contact resolution in the first month • CSAT average of 4.5/5 or higher • All tickets properly tagged and closed in the system each day Experience with help-desk tools such as Zendesk, Freshdesk, Shopify admin, or similar platforms is a plus—please mention anything you ...

...site’s job is simple: explain what we do, assure potential clients we can solve their tech headaches, and give them an easy, immediate channel to reach us. Key requirements • A dedicated Services section where I can highlight technical support, consulting, integration work, and any future offerings. • Real-time engagement via built-in live-chat. I’m open to a best-fit solution—, Zendesk Chat, or a custom module—as long as visitors can start a conversation from any page and I can manage chats from desktop and mobile. • Clear calls-to-action (contact, quote request, book a meeting) and a lightweight back-end so my team can update copy, add case studies and post news without touching code. WordPress, Webflow, or a comparable CMS works&...

...visitors turn when they have questions about orders, shipping, or general product details. I need those customer-service questions handled promptly, accurately, and in a friendly tone during part-time hours that we can agree on together (roughly 3–4 hours spread across peak periods each weekday, with flexibility to adjust as traffic shifts). You will log in to our existing chat widget (currently Zendesk Chat, though a quick learner on Intercom, LiveChat, or similar tools will feel right at home) and: • greet visitors within seconds, • resolve common inquiries using our knowledge base, • escalate technical issues or refund requests to the internal team via Slack, and • compile a short end-of-shift summary so I can track recurring questions. Flue...

...customer service automation system for small business clients. This is a one-time build — not a proof of concept or enterprise project. Deliverables: AI chatbot trained on: Client’s FAQ Website content Product information / PDFs Integration with Zendesk OR Intercom OR Tidio (choose best option) Features: Instant replies Ticket creation Human handoff Conversation summaries Email reply automation Basic analytics / dashboard Fully tested and ready to use Delivery within 5 days Requirements: Experience with AI chatbots (custom GPT, Zendesk, Intercom, Tidio, ManyChat, etc.) Can handle integrations + data training Able to follow instructions and deliver fast MUST show 1–2 examples of similar work When applying, answer: 1. Which platfo...

...promptly, tracking tickets, and making sure every visitor feels heard. Because many of the questions revolve around nutrition guides, workout plans, and general wellness advice, clear and accurate content is just as important as a friendly tone. That’s why I’m specifically looking for someone who already feels comfortable writing health-focused, reader-friendly copy. Day-to-day you’ll work inside Zendesk (or a similar inbox), update our Google-Sheet log, and—when patterns emerge—turn repeated answers into short knowledge-base articles or canned responses that live in WordPress. All writing should be original, evidence-based, and align with our brand voice. Deliverables I will review each week: • Inbox zero in the customer-service queue, with t...

...context • Supply accurate product information drawn from our current knowledge base It will face two main categories of questions—general “how do I…?” queries and technical support issues—so natural-language understanding, intent detection, and a smooth fallback to live agents are critical. I’m flexible on the underlying stack as long as it integrates with our existing help-desk software (Zendesk/Freshdesk via API) and can be retrained as our product evolves. Please include in your bid a brief outline of your proposed architecture, any off-the-shelf large-language-model or RPA tools you intend to leverage, and a timeline for a working proof of concept followed by production rollout. Acceptance criteria will be a deployed bot th...

...promptly, tracking tickets, and making sure every visitor feels heard. Because many of the questions revolve around nutrition guides, workout plans, and general wellness advice, clear and accurate content is just as important as a friendly tone. That’s why I’m specifically looking for someone who already feels comfortable writing health-focused, reader-friendly copy. Day-to-day you’ll work inside Zendesk (or a similar inbox), update our Google-Sheet log, and—when patterns emerge—turn repeated answers into short knowledge-base articles or canned responses that live in WordPress. All writing should be original, evidence-based, and align with our brand voice. Deliverables I will review each week: • Inbox zero in the customer-service queue, with t...

...clear, solution-oriented answers that leave the customer satisfied. Whether the issue is a simple product question or a frustrated user who needs step-by-step help, I want each interaction handled calmly, politely, and efficiently. We will start with email and chat support; if you’re comfortable adding social-media channels later, that’s a plus. Please be ready to propose the tools you prefer—Zendesk, Freshdesk, Intercom, or any platform you feel will keep the workflow smooth—and outline how you’ll set up basic response templates, escalation rules, and simple reporting so I can track performance without being buried in data. Deliverables • Daily coverage of the support inbox and live chat during agreed-upon hours • Well-documented respo...

...visitors turn when they have questions about orders, shipping, or general product details. I need those customer-service questions handled promptly, accurately, and in a friendly tone during part-time hours that we can agree on together (roughly 3–4 hours spread across peak periods each weekday, with flexibility to adjust as traffic shifts). You will log in to our existing chat widget (currently Zendesk Chat, though a quick learner on Intercom, LiveChat, or similar tools will feel right at home) and: • greet visitors within seconds, • resolve common inquiries using our knowledge base, • escalate technical issues or refund requests to the internal team via Slack, and • compile a short end-of-shift summary so I can track recurring questions. Flue...

...for roughly three-hundred customers a week. I rely on you to keep response times tight, document every interaction in our CRM, and escalate anything that needs deeper engineering or finance review. Clear, patient communication and a warm tone are non-negotiable for this role because maintaining long-term trust with our user base is the goal. Experience with common SaaS help-desk tools such as Zendesk or Freshdesk, a solid phone manner, and crisp email writing are essential. If you can share a brief sample reply that showcases your style—one email and one call de-brief—I can assess fit quickly. Deliverables I will review weekly: • An export of all ticket notes from the CRM • A short summary highlighting recurring issues and any process improvements you r...

...I’ll connect you to our current tool stack—Zendesk for in-app messages and Instagram Business Inbox—along with a detailed knowledge base and clear escalation paths. The goal is to keep in-app response times under two minutes and Instagram replies under five, while consistently logging every exchange with accurate tags so weekly performance reports are clean and ready to export. Deliverables • Daily coverage, Monday–Friday, 09:00–17:00 GMT • 95 %+ customer satisfaction maintained each week • Correct tagging and concise summary notes in Zendesk for every chat • Escalation of edge-case issues within 15 minutes A one-month trial will measure these metrics; long-term work follows if they’re met. Strong written Eng...

...personalise the tone so customers feel heard. • Flag edge-case questions for me and record them in a simple FAQ sheet so we build a knowledge base over time. • Send me a brief end-of-day summary highlighting common issues, unresolved threads, and anything that might improve the overall process. Tools we already have in place are Gmail and simple Google Sheets; if you are experienced with Zendesk, Help Scout, or similar platforms, feel free to mention it—it’s a bonus but not required. To apply, please share a short note describing your previous customer-support or admin experience and tell me how you stay organised when the inbox starts filling up. I’ll prioritise candidates who can start quickly and demonstrate a friendly writing style right from...

I manage an online service that fields a steady flow of user questions each day and I’m ready to hand the technical-support chat over to someone who can jump in for a few hours, several days a week. The role is purely part-time and centres on live ch...customer feedback scores. Deliverables • Be online at the scheduled times and respond to each incoming chat within 2 minutes. • Resolve or properly escalate all tickets generated during your shift before you sign off. • Keep concise notes in the ticketing system so the next agent—or I—can pick up the thread instantly. If you have handled live chat or help-desk software before (Intercom, Zendesk, Freshdesk—all similar enough), that’s a plus, but I’m happy to guide the righ...

...calls, answer product or account-related questions, note each interaction in our CRM, and pass anything complex over to the relevant team. Hours are Monday–Friday, 9 AM–5 PM EST; I’m flexible on splitting the shift if you already juggle other projects. Clear, confident spoken English, a quiet workspace, a USB headset, and stable high-speed internet are must-haves. Familiarity with tools such as Zendesk, Freshdesk, or Zoho is helpful but not a deal-breaker—I’m prepared to walk you through our system during onboarding. Deliverables • Prompt, courteous phone support during agreed hours • Accurate call notes entered in the CRM immediately after each interaction • Daily summary of recurring issues or customer feedback After a o...

I run a fast-growing online sportsbook and need a reliable live-chat specialist who can keep our players happy around the clock. You’ll be the first point of contact for both Turkish and international customers, so solid C1-level English and native-level Turkish are essential. What the day-to-day looks like • Handle real-time inquiries through Zendesk, LiveChat or Intercom, switching between all three as traffic demands. • Type fast enough to keep queues short—120 words per minute or better. • Work flexibly on both day and night shifts; our busiest periods often fall outside standard office hours. • Troubleshoot account, payment and odds questions, escalate technical issues to the appropriate team and log every interaction accurately. Ex...

...answers without waiting for an email reply. The goal is a clean, on-brand live chat that appears on every product page, greets shoppers automatically, offers a short menu of pre-defined replies, and then routes them to a live agent if the automated suggestions don’t satisfy their query. Scope of work • Select and configure a chat platform that supports scripted replies (, LiveChat, Intercom, Zendesk Chat or a comparable tool). • Style the widget to match my site’s colours, fonts, and tone. • Build a concise decision-tree of sales-focused answers (shipping times, bulk discounts, sizing, etc.) that triggers before a human agent is notified. • Embed the code on my e-commerce CMS and confirm it works smoothly on desktop and mobile. • Prov...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

...quick-win recommendations so we can begin seeing traction within the first month. • Change-management guide – communication templates and training tips to help frontline staff adopt the new process smoothly. What I’m looking for Someone experienced in process improvement and customer-centric methodologies (Lean, Six Sigma, or similar). Familiarity with popular survey or CRM tools—SurveyMonkey, Zendesk, or HubSpot—will make collaboration easier, but I’m open to other platforms if they fit. Success criteria • Clear before-and-after process maps. • Actionable KPI definitions linked directly to customer feedback objectives. • A timeline that we can realistically execute with existing staff. • Documentation written i...

...quick-win recommendations so we can begin seeing traction within the first month. • Change-management guide – communication templates and training tips to help frontline staff adopt the new process smoothly. What I’m looking for Someone experienced in process improvement and customer-centric methodologies (Lean, Six Sigma, or similar). Familiarity with popular survey or CRM tools—SurveyMonkey, Zendesk, or HubSpot—will make collaboration easier, but I’m open to other platforms if they fit. Success criteria • Clear before-and-after process maps. • Actionable KPI definitions linked directly to customer feedback objectives. • A timeline that we can realistically execute with existing staff. • Documentation written i...

...calls, answer product or account-related questions, note each interaction in our CRM, and pass anything complex over to the relevant team. Hours are Monday–Friday, 9 AM–5 PM EST; I’m flexible on splitting the shift if you already juggle other projects. Clear, confident spoken English, a quiet workspace, a USB headset, and stable high-speed internet are must-haves. Familiarity with tools such as Zendesk, Freshdesk, or Zoho is helpful but not a deal-breaker—I’m prepared to walk you through our system during onboarding. Deliverables • Prompt, courteous phone support during agreed hours • Accurate call notes entered in the CRM immediately after each interaction • Daily summary of recurring issues or customer feedback After a o...

I’m opening a remote, part-time position for someone—age 15 is perfectly fine—who can stay on top of our incoming messages and turn every chat into a smooth customer-service experience. The core of the job is simple: balas chat quickly, accurately, and with a friendly tone so each shopper feels looked after. You’ll be logging into our web chat dashboard (similar to Intercom or Zendesk), reading customer questions about orders or products, and replying in clear Indonesian. When a question needs escalation, you’ll tag me inside the system; otherwise, you resolve it on the spot by following the response templates I provide. Key deliverables • Average first reply time under five minutes during your agreed shift • All conversations marked &ldqu...

...calls, answer product or account-related questions, note each interaction in our CRM, and pass anything complex over to the relevant team. Hours are Monday–Friday, 9 AM–5 PM EST; I’m flexible on splitting the shift if you already juggle other projects. Clear, confident spoken English, a quiet workspace, a USB headset, and stable high-speed internet are must-haves. Familiarity with tools such as Zendesk, Freshdesk, or Zoho is helpful but not a deal-breaker—I’m prepared to walk you through our system during onboarding. Deliverables • Prompt, courteous phone support during agreed hours • Accurate call notes entered in the CRM immediately after each interaction • Daily summary of recurring issues or customer feedback After a o...

...friendly and formal language that matches our brand. • Polite, concise follow-ups sent when we’re waiting on client details or feedback. • Clear tagging or short notes so our internal team can see conversation status at a glance. Most of our messages live in Gmail, though we occasionally route queries through a help-desk platform; if you’ve worked with Gmail filters, labels, or tools like Zendesk or Freshdesk, all the better. Strong written English, patience, and an eye for detail are essential. I’m ready for you to start right away and will provide a brief style guide plus a handful of sample replies. If this sounds like your wheelhouse, tell me about your past email support experience and the tools you’re comfortable with. I look forward ...

...friendly and formal language that matches our brand. • Polite, concise follow-ups sent when we’re waiting on client details or feedback. • Clear tagging or short notes so our internal team can see conversation status at a glance. Most of our messages live in Gmail, though we occasionally route queries through a help-desk platform; if you’ve worked with Gmail filters, labels, or tools like Zendesk or Freshdesk, all the better. Strong written English, patience, and an eye for detail are essential. I’m ready for you to start right away and will provide a brief style guide plus a handful of sample replies. If this sounds like your wheelhouse, tell me about your past email support experience and the tools you’re comfortable with. I look forward ...

...and keeping conversations organized for easy follow-up. You’ll reply in Bahasa Indonesia using our template responses, log every case with short notes and tags, and escalate to me whenever a refund, technical fix, or managerial decision is required. At the end of each shift I need a concise report summarizing what was resolved and what still needs attention. Experience with WhatsApp Business, Zendesk, Freshdesk, or similar CRM tools will help you ramp up faster, but the real key is reliability and a friendly tone. Deliverables • Real-time complaint handling during agreed hours (minimum four hours per day) • Accurate tagging or note-taking for each chat so nothing slips through the cracks • End-of-day spreadsheet or Google Sheet recap of all open a...

I’m looking for a fluent English-Arabic agent who can take charge of my day-to-day customer support. The core of the role is answering incoming calls, following up on enquiries, and keeping every interaction logged accurately in whatever ticketing system you’re most comfortable with—Zendesk, Freshdesk, even a clean Excel sheet is fine by me as long as the records stay organised. d Because call centre coverage is my top priority, we’ll start there: prompt pick-up, a calm tone, and clear resolution notes after each call. If you have experience handling basic FAQs, tracking simple orders, or walking users through first-level troubleshooting, that’s the kind of steady reliability I need. Beyond the phones, I occasionally have side tasks—translating b...

...into LiveChat’s auto-response feature (tags, triggers, shortcuts, the works). • Test, tweak, and polish copy, timing, and routing until the flow feels natural and resolves issues on the first touch. • Document the setup so my in-house team can keep it evergreen. Must-haves: • At least a year’s hands-on experience running chat-based support. • Deep familiarity with LiveChat (we’re not using Zendesk or Intercom for this phase). • Creative, data-minded problem solver who spots improvements on the fly. Nice-to-haves for future phases: the ability to layer in detailed analytics or full chatbot integration. Deliverables: 1. Auto-response library (Google Doc + live implementation). 2. Step-by-step handover guide. 3. Brief results...

I’m expanding our customer success team and need a bilingual specialist who can...responses in clear, professional Spanish and Portuguese (target first reply under one hour during shift). • Courteous handling of inbound calls plus proactive outbound follow-ups for any open technical cases. • Accurate, well-tagged ticket notes so the rest of the team can jump in without re-reading the full thread. If you already work comfortably inside mainstream help-desk tools such as Zendesk or Freshdesk, you’ll be up and running fast; otherwise I can provide quick training. Reliable internet, a quiet call environment, and demonstrated fluency in both languages are non-negotiable. Let’s keep my customers delighted and informed from the very first message to the f...

...fresher or student who can keep our live-chat queue clear during evenings and weekends. The job is customer-support only, strictly through live chat—no phone calls or email back-ups—so fast, friendly written communication is the core skill. You’ll greet visitors, answer straightforward product questions, and escalate anything complex to the on-call lead. If you already know tools like Intercom, Zendesk Chat, or a similar platform, that’s a plus; if not, I’ll walk you through a quick onboarding and share our canned responses. Deliverables • Be logged into the chat console for every agreed evening/weekend shift. • Keep first-response time under two minutes throughout the session. • Post a concise hand-over note after each shif...

...customers up-to-the-minute tracking information. Personalization is a priority. Each reply should greet the customer by name, recognise previous purchases and reference earlier tickets so that follow-ups feel seamless. I can provide structured order data and historic conversation logs through our existing API endpoints. Please design, train and deploy the agent, then connect it to both channels (Zendesk and a simple web chat widget) so the hand-off from human to bot and back is smooth. I’d like clear documentation on how to retrain or extend the model later, plus a short demo session to verify performance. Acceptance criteria 1. Average reply time under three seconds. 2. At least 90 % intent-matching accuracy on a test set of 200 real tickets. 3. Full context ret...

...a clean, well-structured Laravel service that talks to the Zendesk API and automatically sends our approved WhatsApp template whenever an invoice slips into the “overdue” state. The logic is simple: once a payment is flagged overdue, the system must queue a WhatsApp reminder and repeat it every week until the invoice is settled or we disable the notice. What I already have: • An existing Laravel 10 project with access to our billing database • The official Zendesk WhatsApp template already approved and live in Zendesk • API credentials and the list of customer phone numbers tied to invoice IDs What I’m missing—and what you will build—is the glue: 1. A Laravel job/service that detects overdue invoices, and calls th...

I’m looking for a reliable virtual assistan... Every booked slot needs a confirmation email sent automatically from our shared inbox. Deliverables I’ll review weekly: • Call log with resolution notes and any follow-up actions • Updated calendar reflecting all new, changed, or cancelled appointments • Summary of recurring questions or issues that might need a scripted response If you already have experience using tools such as Zendesk, Freshdesk, RingCentral, or similar VoIP/CRM platforms, that will help you get up to speed quickly, though I’m happy to walk you through our specific setup. Consistency, empathy, and attention to detail are far more important than high call volume expertise. If you can keep customers satisfied and my sched...

I need help staying on top of daily admin so I can focus on growth. The role centers on three recurring tasks: keeping my inbox organised and prioritised, scheduling client meetings so calendars stay clear and coordinated, and handling light-to-moderate customer support querie...and Zoom. You’ll draft quick replies, flag anything that needs my input, and confirm client appointments without conflicts. For customer support, typical questions involve product information and basic troubleshooting; anything technical you’ll escalate to me. A responsive, well-written style in English is essential, and I’d appreciate experience with CRM or help-desk tools like HubSpot or Zendesk. I’d like to have the workflow fully up and running within a month, but if you can st...

I’m looking for a reliable virtual assistan... Every booked slot needs a confirmation email sent automatically from our shared inbox. Deliverables I’ll review weekly: • Call log with resolution notes and any follow-up actions • Updated calendar reflecting all new, changed, or cancelled appointments • Summary of recurring questions or issues that might need a scripted response If you already have experience using tools such as Zendesk, Freshdesk, RingCentral, or similar VoIP/CRM platforms, that will help you get up to speed quickly, though I’m happy to walk you through our specific setup. Consistency, empathy, and attention to detail are far more important than high call volume expertise. If you can keep customers satisfied and my sched...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Deliverables I expect: &b...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Deliverables I expect: &b...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

...our products, order status, basic policies, and recording each interaction in our cloud-based CRM. You’ll log in to our VoIP system for an eight-hour shift, Monday through Friday, handle every call as it arrives, take concise notes, and flag anything that needs escalation. Clear spoken English, upbeat phone etiquette, and a distraction-free workspace are essential. Familiarity with tools like Zendesk or Freshdesk is helpful, but I’ll provide scripts and onboarding so you can get up to speed quickly. What I expect • Live call coverage for the full shift (no missed rings) • Accurate, timestamped call notes in the CRM before you disconnect • End-of-day summary highlighting any follow-ups or unusual questions If you can commit to a full-time schedu...

...our products, order status, basic policies, and recording each interaction in our cloud-based CRM. You’ll log in to our VoIP system for an eight-hour shift, Monday through Friday, handle every call as it arrives, take concise notes, and flag anything that needs escalation. Clear spoken English, upbeat phone etiquette, and a distraction-free workspace are essential. Familiarity with tools like Zendesk or Freshdesk is helpful, but I’ll provide scripts and onboarding so you can get up to speed quickly. What I expect • Live call coverage for the full shift (no missed rings) • Accurate, timestamped call notes in the CRM before you disconnect • End-of-day summary highlighting any follow-ups or unusual questions If you can commit to a full-time schedu...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Deliverables I expect: &b...

I run an online betting platform and need a dependable live-chat representative who can serve our Turkish-speaking customers. Your day-to-day work will revolve around greeting players in real time, answering account and payment questions, and resolving minor technical hiccups before they turn into compla...platform; you provide reliable internet, a quiet workspace, and that personable tone that turns first-time bettors into loyal customers. To help me understand your fit, send over a short note highlighting any past roles where you handled customer queries—paid or volunteer—and tell me how you used empathy to turn a frustrated user into a satisfied one. If you have experience with tools like Zendesk, Intercom, or similar, mention it. That’s all I need to get the...

I need a fluent Danish speaker who can jump straight into a busy BPO environment and look after our callers and email inbox. The core of the rol...look after our callers and email inbox. The core of the role is simple: resolve everyday questions quickly, politely, and in flawless Danish so customers feel heard and supported. You’ll be: • Answering inbound calls and returning voice-mails • Replying to email tickets in our CRM with clear, concise solutions. • Logging each interaction in Zendesk so the rest of the team has full visibility. If you already know the usual BPO toolset—Zendesk its an advantage but not a necessity. Reliability, native-level Danish, and a calm phone manner are the traits that matter most. Let me know your availabilit...