Computer Support Jobs

Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

Hire Computer Support Technicians

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    4 jobs found, pricing in USD

    I have a minor hearing loss and have difficulty with the sound on some programs on my TV and soundbar. I'm looking for assistance to install and set up HiFi speakers.

    $282 (Avg Bid)
    Local
    $282 Avg Bid
    4 bids

    Please quote your daily fees (8 hours) in your bid. We need a Native or near native Japanese level helpdesk technician to work from home helping users with PC troubles during business hours. If you are new to IT but have interest in computers and can catch new concepts quickly, during the initial months we can have a non Japanese engineer assigned to help you if you get stuck at any point, so that our engineer can give you some tips and you can apply the same to support the customer. This is a long term position. We prefer residents in Japan but if you are fluent in Japanese and you can commit long term you can apply from any country. Primary Job Responsibilities Incident/Request/Problem/Knowledge Management 1. Perform Incident and Request Queue Management for clients and assign the...

    $164 (Avg Bid)
    $164 Avg Bid
    10 bids
    $21 - $173
    177 bids