Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.Hire Computer Support Technicians
Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to Czech and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite
We are a technology company sells some bluetooth trackers. We have a remotely based Helpdesk. We need someone to manage the helpdesk group on level 2 queries which they cannot answer with their product knowledge and some adhoc queries regarding deliveries, replacements and returns.
*Work through AnyDesk* I should have enough space across all drives but tried many times to transfer stuff, and it's still not good. Need the most-used apps to be on the SSD, and other storage in other drive. Budget: $5