Customer Experience (CX) is a comprehensive arrangement of activities, skills, collected data and tools that are employed to manage all aspects of an organization’s interactions with its clientele. It is composed of a system of strategies and services designed to ensure that businesses engage with their customers in the most agreeable manner possible. A Customer Experience Specialist will collaborate with other departments within an organization to proactively and efficiently address the wants and needs of its customers while providing improvement opportunities tailored to increase customer satisfaction.
CX Specialists offer expertise in the areas of digital marketing, sales, customer service, operations, social media marketing, production, and many more. By fully understanding their client’s needs and delivering solutions, CX Specialists can resolve customer problems before they become major issues. Furthermore, Customer Experience Specialists can assist companies in meeting their goals by building relationships with customers and improving their user experience with products or services.
Here’s some projects that our expert Customer Experience Specialists made real:
- Communication solutions that facilitate customer service by phone
- Queries into successful product validation research
- Establishing staff training programs geared towards customer service
- Implementations of virtual customer support systems
- Creating support structures that maximize customer satisfaction
At Freelancer.com our experienced Customer Experience Specialists work collaboratively with clients to generate personalized solutions that meet their goals and boost performance. With over 19 million projects completed successfully, our specialists craft high quality results using global market insights and industry analysis so clients can achieve the best possible outcomes for their businesses.
Join the ever-growing list of customers that benefit from our skilled teams today! Post your project on Freelancer.com and receive assistance from an expert Customer Experience Specialist to deliver outstanding results for your business quickly and efficiently.From 8,687 reviews, clients rate our Customer Experience Specialists 4.88 out of 5 stars.
Hire Customer Experience Specialists
I need a professional to simulate a short customer conversation, endorsing my client acquisition services. This will take less than 10 minutes and must occur within the UK. Aspects to emphasise: - Speed of our services - Quality of leads provided - Overall customer service experience Your task is to engage the customer naturally and create a positive impression. To capture the interaction, please record the conversation as an audio file. Ideal candidate: - Excellent communication skills - Experience in customer service/call handling - Understands nuances of client acquisition - Comfortable with audio recording - Based in the UK.
I have a ZenDesk account that requires professional handling and setup. Currently, I'm seeking assistance in implementing specific functionalities, mainly on configuring the end-user interface. There's no specific design or branding requirements that need to be incorporated, so freelancers won't have to worry about design constraints. However, I'd like the successful freelancer to have: • Extensive experience in ZenDesk software. • Proven expertise in configuring ZenDesk functionalities. • Excellent project management and communication skills. • Recommendations for maximizing the utility of ZenDesk.
I'm looking for an inventive and experienced Interior Designer to create a modern and sleek layout for my large hobby shop (>1000 sq ft). This shop sells video games, gaming cards (like Pokemon), and sports cards to all age groups. Therefore, the design should be universally appealing and functional. Key Requirements: - Proven experience in designing large retail spaces - Knowledge of current design trends, particularly those popular with all demographics - Ability to create a space that fits the modern and sleek desired atmosphere We are seeking someone who can help curate an experience, rather than just a design. The designer must provide everything necessary to successfully complete construction of all fixtures through a third party.
I am seeking a competent Customer Service Specialist to perform various tasks. These will include: - Answering customer inquiries in a professional and timely manner - Effectively resolving customer complaints The successful candidate ideally should offer support via diverse platforms such as phone calls, emails, and live chat. Given the nature of client needs, flexible working hours are a requirement. Previous experience in a customer service role and excellent communication skills are greatly desirable.
I'm seeking an expert Jira specialist who can, not only perform fundamental tasks but go beyond that, taking the platform to its limits. The role includes, but is not limited to: - Configuring Jira workflows - Customizing Jira dashboards - Setting up Jira permissions - Creating customer accounts, enabling them to open tickets This role is strictly for top-tier specialists, with extensive experience in software development and a strong track record of successful Jira implementations. I'm expecting a real incident solver, someone able to handle both pre-set situations and set up from scratch. You should be well versed in the smallest Jira details to the most complex features.
I’m seeking a responsible and attentive individual to manage our coat check station during events. Tasks: -You will primarily be responsible for coat retrieval. Skills: -A background in customer service would be preferred, ensuring that you can provide a positive experience for our guests. -Being organized will also help you excel in this role, as you'll be managing multiple coats during an event. -Strong attention to detail is essential to ensure each coat accurately corresponds with the correct tag. Estimated Load: -The average event will have around 50-100 attendees, so capacity to handle this volume is needed. This is essential to provide a smooth flow for our guests and to keep our events neat and organized. By ensuring simple, efficient coat retrieval, we can help...