Customer Support Jobs

Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.

Here's some projects that our expert Customer Support specialists made real:

  • Scheduling appointments and providing tech support
  • Verifying customer accounts via data research
  • Language interpreters to provide support locally
  • Handling social media interactions with customers
  • Managing merchandise in physical stores
  • Assessing product pricing in foreign markets
  • Responding to customer emails in multiple languages

The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!

From 135,552 reviews, clients rate our Customer Support Specialists 4.87 out of 5 stars.
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    41 jobs found, pricing in USD

    I'm in need of a native German-speaker for a part-time customer support role, working 1-3 hours a day. Responsibilities will primarily include: - Managing customer interactions through both email and phone. - Responding within a three-hour window from the time of customer contact. - Primarily handling billing inquiries. The most suited for this role are those with: - Proficiency in German - Excellent customer service skills - Experience with billing inquiries - A fast yet detailed approach to their work. Experience in a similar role will be favorably looked upon but is not strictly necessary.

    $9 / hr (Avg Bid)
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    I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer s...

    $11 / hr (Avg Bid)
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    As a growing company, we are seeking an experienced and reliable full-time virtual assistant to handle numerous tasks for us. Responsibilities will include: - Email management - Appointment scheduling - Data entry In addition, proficiency in the following tools is necessary: - Microsoft Office Suite - Google Suite - Project management software Given the volume of tasks, we anticipate a workload of over 20 hours a week. Ideal candidates will possess a strong work ethic, attention to detail, and a proven track record of maintaining high standards in a virtual role. Experience in working with similar software tools is a must. We need someone who is organized, communicative, and able to manage time efficiently.

    $15 / hr (Avg Bid)
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    I am in need of a virtual assistant based in Colombia, focused primarily on customer support. Your main task will be answering customer inquiries via phone calls. Skills and Experience: - Customer service expertise; familiarity with common customer inquiries and their solutions. - Fluency in Spanish and English. - Strong communication skills particularly over the phone - Prior experience in a similar role is preferred but not required. Please note, this role may require you to work in varying time shifts according to business needs.

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    I am looking for a reliable virtual assistant to help me with a variety of tasks ranging from email management, scheduling, data entry and documentation to managing Excel sheets and handling calls. Your communication skills are crucial and you should be comfortable with a variety of communication tools. Ideal skills and experience include: - Prior experience as a virtual assistant - Proficiency in time management and organizational skills - Strong communication skills - Familiarity with a variety of communication tools including email, instant messaging apps and Whatsapp calls I expect to communicate with my virtual assistant on once per day 1-2 hours a day basis. The right candidate would be someone who is proactive and can work independently to get the job done. Must be fluent in Eng...

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    We oversee a significant volume of emails on behalf of our clients, and we presently utilize to facilitate the warming up of our email accounts for enhanced deliverability. We seek an experienced individual proficient in utilizing warm-up tools to assist in managing our inboxes within inboxlane. This delegation will enable us to redirect our focus towards efficiently managing client sales while using pre-warmed inboxes for sending emails. Required Skills: - Excellent comprehension of English is crucial - Familiarity with or similar email warmup management platforms is a plus. - You should have previous experience as a Virtual Assistant or in a similar role. As for timing, there's no specific deadline for project completion as I am looking for ongoing assistance. I appreciate re...

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    I'm seeking a talented virtual assistant to support me with email management, data entry, and appointment scheduling. The ideal candidate should be able to dedicate less than 10 hours per week to these tasks. Key Responsibilities: - Efficiently manage my email correspondence - Perform data entry tasks as needed - Assist with scheduling my appointments The successful freelancer will need to have a solid grip on the Microsoft Office Suite, as well as experience using project management tools. This role will suit someone who is organized, proactive, and highly efficient. Please provide examples of your past experience in this area when applying.

    $18 / hr (Avg Bid)
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    I'm seeking a proficient developer to create an efficient online job interview platform. This project focuses on only one participant per interview. The platform must encompass: - Real-time Chat: Facilitate immediate interaction between the interviewer and interviewee. - Video Conferencing: Enable crystal clear audio-visual communication. Ideal candidates will have significant experience with web development, real-time technologies, and video conferencing software. Familiarity with human resources management systems or similar platforms is a plus. Please be prepared to provide examples of similar projects you have completed.

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    We are looking for individual to do cold calling for us. Work includes emailing, cold calling and linkedin outreach Work requires long working hours (relatively up to 16 hours or double shift ) Role earning is from 2000$-3000$ or more Monthly including compensation You need to have your own linkeidn account Can work long hours Should have calling experience Experience is sales is a plus Have initiative and result Driven

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    I'm in need of a mid-level telecaller with experience in lead generation for Financial Services. Key Responsibilities: - Make outbound calls to potential customers and generate leads in the Financial Services industry. - Maintain a high level of professionalism and client service throughout all calls. Ideal Candidate: - Proficient in lead generation and telecalling. - Previous experience within the Financial Services industry is highly desirable. - Mid-level experience is preferred, balancing skills and cost-effectiveness.

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    Ongoing weekly work opportunity up to 60 hours per week I'm looking for a dedicated professional who can serve as the primary point of contact for my company, overseeing both customer support and team coordination. More specifically, I need someone who can assist in setting up a system that will: - Enable VoIP calling capabilities: You'll be responsible for setting up a system that can make calls to my customers from your country, but display an Australian number. - Schedule and Calendar Integration: You'll be in charge of setting daily schedules for teams, ensuring everyone's tasks are balanced. - You will be required to answer phone calls send text messages to team and customers for up to 50 hours per week. - you will need to be the point of contact for all team or...

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    Please submit a voice recording using to apply to this job, you must submit a voice recording telling about your experience & schedule (in English) If you do not submit a recording, we will not contact you. The pay is $100 / week, starting. 6 hours per day.

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    We are currently seeking a reliable and experienced virtual assistant to help with job posting and messaging on LinkedIn. The primary tasks will revolve around job posting and communication with potential candidates. Key Responsibilities: - Managing job postings effectively on LinkedIn - Handling all messaging by sending one time messages Your role will be to support me in the recruitment process by taking over the job posting and messaging tasks. I'll be providing you with all the necessary job details and information, so you'll be responsible for handling the rest. We are looking for a virtual assistant who is not only skilled in administrative tasks but also has a knack for communication and understanding recruitment. Ideal skills and experiences include: - Excellent co...

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    I am seeking intermediate-level virtual assistants who can perpetually support the growth of my digital agency. Your primary tasks will include but are not limited to: - Email Management: Organizing & responding to a volume of emails. - Social Media Management: Executing strategies and managing multiple social media profiles. - Research and Data Entry: Conducting web research and entering data. - Lead Generation: Identifying and cultivating potential clients. - Web Development: Assisting in maintaining and updating our agency's website. - Sales Appointment Setting: Scheduling meetings with leads and partners. The ideal candidates will have prior experience in these areas and have an understanding of the operations in a digital agency. Please indicate your timezone and working h...

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    As a busy entrepreneur, I'm in need of a virtual assistant who can function seamlessly as my right-hand man/woman. I anticipate requiring over 15-20 hours of your time each week as there are a host of tasks that need to be managed. *I'm seeking a skilled virtual assistant to assist me with a range of tasks on a weekly basis. Your primary responsibilities would include: -NUMBER 1 TASK: Sending DM's using my IG to influencers to create more business and that are relevant to my business model. You'll be sending DMs to certain influencers on Instagram following our agency’s message template. I will then take over the conversation once someone is interested. - Email management- Staying on top of my inbox and keeping communication lines open. - Creating job posting...

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    I require a customer service/sales representative available on a per-call basis with a sales bonus. The job involves handling 50-100 calls per week for our bouncy rental business. Key Responsibilities: - Handling incoming calls from potential and existing customers. - Providing exceptional customer service. - Identifying and converting sales opportunities. -Answer incoming calls and provide comprehensive information about our inflatable party rentals. -Efficiently process bookings, manage customer inquiries, and close sales. -Maintain a professional and courteous demeanor in all interactions. -Utilize various computer applications to manage customer information and bookings. The ideal candidate should have: - Prior experience in customer service and/or sales. - Excellent communicati...

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    I require a proficient Recruitment Assistant to assist our company in bulk hiring across PAN India. If you successfully meet our requirements, this could extend to a long-term working relationship. Your responsibilities will include: * Posting jobs: Familiarity with job boards and social media platforms is a necessity. * Screening Resumes: You will be responsible for sorting through applications and selecting qualified candidates. Proficiency in Applicant Tracking Systems (ATS) is a plus. * Scheduling interviews: You will need to coordinate and schedule interviews for potential candidates. Experience in recruiting for IT, Sales, and Healthcare sectors would be a significant advantage. demonstrating successful past experience in a similar role is highly beneficial. I look forward to wor...

    $12 (Avg Bid)
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    I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer s...

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    In search of a multi-talented receptionist who can handle both inbound and outbound calls, helping to direct customer queries and represent our business in a professional, polished manner. What You’ll Do: - Answering incoming calls - Transferring calls to appropriate departments or individuals - Taking messages accurately - Providing basic information to callers -Sending out emails with quotes tailored to the caller's location and corresponding prices in that area. - Maintaining a professional demeanor and clear communication skills. -With close to American accent Please include examples of past work (if any) in your application to give me a clear idea of your capability and fit for this job. Also please send me a sample voice recording using vocaroo and share me the link

    $5 / hr (Avg Bid)
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    I am in need of a reliable virtual assistant experienced with cold calling, who can help progress my residential real estate business. Tasks: - Performing cold calls: You need to have great communication skills that enable you to reach potential clients and get their interest in our services. - Lead generation: I need assistance locating potential clients. Your knack for prospecting will come in handy for this task. - Appointment setting: Your ability to manage schedules and set appointments is crucial. This will be a part-time position requiring 10 hours of work weekly. Prior experience in a similar role in the real estate industry is required for this job.

    $11 / hr (Avg Bid)
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    I am in need of a reliable and detail-oriented virtual admin assistant to help with various administrative tasks across multiple businesses. Ideal Candidate Skills: - Fluent in English - Excellent verbal communication - Strong organizational skills **Specific Tasks** include: - Scheduling appointments - Organizing files - Researching information - Email and phone outreach to customers and staff - Handling various projects and tasks These tasks will need to be completed during US Eastern Time Zone. Experience in a similar role is a plus.

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    I need a dedicated virtual assistant with strong organizational skills and administrative support experience to streamline my operations. Presently, I'm manually handling all my appointments and calendar management tasks, which grow increasingly time-consuming. Key responsibilities: - Handling appointment scheduling and calendar management with proficiency. - Taking on admin roles to free my time for core business activities. The ideal freelancer should also be comfortable and versed in sales support, particularly: - Lead generation: Use your skills to bring in new potential business opportunities, which is key to this role. Previous experience in a similar role and a high level of proficiency in English are preferred. Your ability to multitask, stay organized, and maintain profes...

    $11 / hr (Avg Bid)
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    Looking for a skilled and highly motivated individual with a knack for outbound sales in the service sector. The successful candidate will primarily deal with services, not physical or digital products. Key Requirements: - Experience in outbound sales. - Knowledge and experience in the service industry. - Excellent communication and negotiation skills. The primary responsibility will be to build and maintain client relationships, pitch services, and make successful sales. Prior experience in a similar role is highly advantageous.

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    I need a reliable and organized virtual assistant based in Delhi-NCR to help me with various tasks. Responsibilities: - Email Management: Handling and organizing my email correspondence, flagging important messages, and drafting responses. - Appointment Scheduling: Coordinating and scheduling my meetings, calls, and other appointments. - Social Media Management: Assisting in managing my social media accounts, creating and scheduling posts, and engaging with followers. I am looking for an entry-level virtual assistant with a positive attitude and excellent organizational skills. The ideal candidate should be based in Delhi-NCR, as some tasks may require in-person assistance. Communication: I prefer communication primarily through email. Therefore, prompt and clear email communication is...

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    We are seeking a freelancer to assist with phone and email support as well as crafting Frequently Asked Questions (FAQs). Main Responsibilities: - Handling customer phone calls - Responding to customer emails - Writing high-quality FAQs (estimated under 10) Required Skills: -Fluent English -Internet Access -Sales experience, preferred Ideal candidates will possess strong communication skills and experience in customer service, as well as a knack for clear and concise writing. Previous work in writing FAQs will be greatly beneficial. Understanding customers' needs and providing effective solutions will be a critical part of your role. This role has future growth opportunities for the right candidate.

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    A moving company out of the New York area in US is looking for a customer support/ sales agent for a full-time position. Please record a short video of why you think you would be a good fit for the company (30sec +). Without a short video, you will not be considered. An ideal candidate: - Has experience In customer support, sales, and transportation. - Has excellent communication and grammar skills - Is organized, detailed, and able to prioritize deadlines - Is energetic and has an always can-do attitude - Has excellent attendance (we will part ways as soon as I start hearing issues about power outages and nonworking or slow internet) Job responsibilities include: -Assisting customers in getting estimates -Resolving customer complaints -Responding to customer inquiries by pho...

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    We are seeking remote field agents who will be responsible for a variety of tasks, depending on the needs of the day. These tasks will primarily include: - Performing site inspections - Conducting mystery shopping tasks - Personal shopping assignments - Running various errands - Assessing Airbnb/properties. -Waiting in line to buy something The frequency of these tasks can vary from weekly to even monthly, depending on demand. Agents are able to work within their local city. It would be beneficial to have previous experience in a similar role, excellent communication skills, and a reliable mode of transportation. Proficiency in report writing and a keen attention to detail are also excellent qualities to ensure the highest quality of work for our clients.

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    I am currently seeking a professional, efficient Part-Time Call-Center Agent to predominantly handle inbound customer queries. Roles and Responsibilities: - Managing inbound queries, ensuring efficient problem-solving, and providing relevant information where necessary. Ideal Skills and Experience: - Excellent verbal communication and active listening skills. - Previous experience in a customer service or call center role. - Familiarity with CRM systems and practices. - Customer orientation and ability to adapt/respond in different situations. - Ability to multitask, prioritize, and manage time effectively. Successful completion of this role can potentially lead to more opportunities within the organization.

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    I am seeking a competent German-speaking telefonist to handle an array of tasks for my business. Key Responsibilities: - Answering incoming calls professionally and effectively. - Skilled at transferring calls and liaising with various departments. - Confidently scheduling appointments and managing my diary. - Capable of making outreaching phone calls to clients or partners. - Tasked with effectively working through call lists. Skills and Experience: - Excellent spoken German is imperative. - Strong communication and organizational skills. - Proven track record of phone-based work. - Experience with administrative tasks will be highly regarded. Your role could well grow with us over time. I'm looking for a professional who prides themselves on managing calls and keeping t...

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    I'm in search of a competent and versatile Virtual Personal Assistant who can help me manage my daily tasks effectively. This person will have a significant amount of responsibilities and must be able to multitask efficiently. Your responsibilities will include: - Email management: You will be required to reply to emails on my behalf, prioritize and organize my inbox, and forward important emails to me. I typically receive over 100 emails and messages per day, so it's crucial that you are able to handle high volumes of communication. - Scheduling and organization: I want you to take control of scheduling my appointments and managing my calendar. - Research and summarization: Your tasks will also include researching specific information and summarizing your findings in a ...

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    Company Overview: We are a rapidly expanding garden furniture company based in the UK, committed to providing exceptional service to our customers. Our company culture prioritises the well-being and growth of every team member, fostering a positive and supportive work environment. Position Description: We are currently seeking dedicated individuals to join our team as Customer Sales Advisors. This role entails engaging with customers through various channels such as sales calls, live chats, and emails. The primary objective is to provide expert guidance to customers, assisting them in making informed purchasing decisions. Key Responsibilities: - Develop thorough product knowledge through comprehensive training provided by the company - Engage with customers in a supportive and non-pus...

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    Limo Service Virtual Assistant 3 hours left
    VERIFIED

    I'm searching for an exceptional virtual assistant who can manage call answering, message taking, appointment scheduling, and bookings for my limo transportation business. - Essential Duties: Accurately respond to 20 to 50 calls per day, providing exceptional customer service. - Skills and Experience: Proven experience in a similar role required, prior experience in the transportation industry preferred. A suitable candidate will have exceptional communication skills, be extremely organised, and be confident managing a high volume of calls daily.

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    Nous sommes une entreprise de peinture établi à Montréal. Nous recherchons un assistant pour nous aider avec la gestion de la production , c'est à dire la gestion des peintres et des projets à effectué. Les tâches ressemblerons à ceci - Contacter les client par téléphone afin de s'assurer de leur satisfaction - Contacter les peintres afin de s'assurer qu'ils finirons dans les temps - S'assurer que tous les peintre sont présent à l'heure - Répondre aux courriels des clients

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    Vendedor. 5 days left

    Buen dia, estoy en busca de un vendedor para venta de productos de cuidado personal(Capilar, facial,corporal y salud) . Muchas gracias

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    Hırslı ve motivasyonu yüksek Call Center personeli arıyoruz. Bahis sektöründe yüksek kazançlar elde etme fırsatı yakalayacaksınız. İdeal Aday Profili: Güçlü iletişim becerileri ve yazılı anlatım yeteneği. Problemleri çözme konusunda yetenekli ve anlayışlı. Bilgisayar ve internet kullanımında yetkin. Sektör tecrübesi şart değidir. cutt .ly / CVGonder (Aralardaki boşlukları silerek linke gidebilir ve başvurunuzu yapabilirsiniz) Çalışma Şartları: Yüksek bonuslar Tam zamanlı çalışma. Uzaktan çalışma olanağı.

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    Only speak spanish Actualmente administro mi tienda en línea en Shopify y WooCommerce, y necesito un profesional independiente para mejorar mis capacidades de atención al cliente. En este momento, manejo las consultas de los clientes y soporte a través de correo electrónico y chat en vivo. Sin embargo, estoy experimentando tiempos de respuesta lentos, lo que puede afectar negativamente a mi negocio. Su función implicaría esencialmente: - Acelerar los tiempos de respuesta. - Atención de consultas y quejas de clientes. - Trabajar con plataformas de correo electrónico y chat en vivo. Como tal, las habilidades de servicio al cliente de primer nivel son imprescindibles. Se prefiere la experiencia con Shopify y WooCommerce. Tambié...

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    Olá Espero que essa mensagem o(a) encontre bem. Gostaria de convida-lo(a) para participar no nosso projecto de gravação de conversas para treinamento de IA's Aqui estão os requisitos para participação: É necessário ter um parceiro com quem possa conversar cara a cara. Tanto você como o seu parceiro devem ser falantes nativos de português. Ambos necessitam de acesso a smartphones. Pagamento: Como forma de agradecimento pelo seu tempo e contributo, temos o prazer de oferecer 50 USD por uma conversa de 1 hora e meia. Se estiver interessado(a) em juntar-se a nós, por favor informe-nos da sua disponibilidade e iremos marcar uma entrevista. Compreendemos que o seu tempo é valioso e agradecemos sincer...

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    展示会の詳細:  開催日: 2024年5月15日(水)・16日(木)  時間: 9:00 ~ 18:00 (昼休憩1時間あり)  所在地: 東京ビッグサイト 西展示棟1・2ホール(東京都江東区有明3-11-1) 仕事の内容: ● 顧客からの問い合わせを翻訳して整理する ● 接客補助やブース案内のお手伝い ● 収集された情報の処理を支援する ● 展示ブースの資料作成のお手伝い 経歴経験: ● 高等学位以上の在学中または卒業生で、一定の工学的背景があることが望ましい ● 日本語を母国語とします。 優れた英語または北京語または広東語、優れた対人スキルとコミュニケーションスキルを備えていること ● 前向きで楽観的な性格で、積極的に提案し、積極的に解決策を模索する方

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    Bahis sektöründe bilgili ve deneyimli, mümkünse 10 parmak klavye kullanımı becerisimi birleştirerek canlı destek biriminde aktif rol almak isteyen arkadaşlar arıyoruz. Müşteri odaklı yaklaşım ve çözüm odaklı olan arkadaşlar bizim ile iletişime geçebilir.

    $750 (Avg Bid)
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    E-commerce líder en España y Francia en el sector de la rótulacion busca una persona que se encargue de realizar diseños, preparar presupuestos, atender dudas. Imprescindible excelente manejo de Adobe Illutrator y Phostoshop y buen manejo de programas de cálculo y gestión (Office, Google Docs, etc), email, navegadores y en general programas de gestión empresarial. Ofrecemos 40 horas semanales en dedicación completa con salario mensual. Buscamos una persona de Argentina o Venezuela por la diferencia horaria con España. Se valorará buen nivel de inglés y/o francés.

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    E-commerce líder en España y Francia en el sector de la rótulacion busca una persona que se encargue de preparar presupuestos, contactar con potenciales clientes, atender sus dudas y asistir al director de ventas de la empresa en tareas diversas; también es necesario que tenga conocimientos de diseño gráfico en Photoshop, Illustrator, Corel y/o similares. Imprescindible persona responsable, eficiente en el trabajo, que aprenda rápido y esté dispuesta a asumir responsabilidades. Ofrecemos 20 horas semanales para empezar con el objetivo de ampliar a 40 horas semanales en dedicación completa. Imprescindible buen manejo de programas de cálculo y gestión (Office, Google Docs, etc), email, navegadores y en general pr...

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