Customer Support Jobs

Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.

Here's some projects that our expert Customer Support specialists made real:

  • Scheduling appointments and providing tech support
  • Verifying customer accounts via data research
  • Language interpreters to provide support locally
  • Handling social media interactions with customers
  • Managing merchandise in physical stores
  • Assessing product pricing in foreign markets
  • Responding to customer emails in multiple languages

The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!

From 134,877 reviews, clients rate our Customer Support Specialists 4.87 out of 5 stars.
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    37 jobs found, pricing in USD

    In need of efficient assistance with: - Handling customer inquiries, order confirmations, and return requests on a daily basis. This role requires a high standard of customer service and proficiency in problem-solving. Experience in prompt and courteous email handling, especially within the e-commerce industry, is highly desirable. - Inventory tasks that include updating quantity, adding new product listings, and removing discontinued products. Attention to detail, the ability to work accurately, and experience with e-commerce product management are crucial for this role. Skills in time management and the ability to adapt to fast-paced work environments are ideal. Proficiency in the use of inventory management systems, and an understanding of the e-commerce business model would be benef...

    $6 / hr (Avg Bid)
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    I am searching for proficient Collector Car Account Representatives who can help manage our dealer accounts and enhance our online auction customer experience. Key Responsibilities: - Dealer Account Management: You'll be expected to collect and keep abreast of dealer information, manage inventory listings, and process dealer orders. - Online Auction Customer Engagement: You will play a crucial role in responding to customer inquiries, furnishing auction details and information, and facilitating the bidding process. - Seller and Customer Support: Assisting our sellers and customers with any issues or questions they might have, and providing them with top-notch support and service. Ideal candidates should possess the following: - Prior experience in customer service, preferably in ...

    $19 / hr (Avg Bid)
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    To apply for this job you must submit a voice recording using (add the recording to your cover letter) Please record in English. You will not be considered without a recording. Key Responsibilities: - Conducting customer support calls in English and Spanish. - Handling technical troubleshooting queries as they arise. - Responding to product inquiries with clarity and confidence. - Resolving complaints effectively and professionally. I need someone who is: - Fluent in both English and Spanish. - Experienced and comfortable with customer support via telephone. - Proficient in handling technical queries. - Skilled at complaint resolution. - Knowledgeable or trainable in automotive industry specifics.

    $121 (Avg Bid)
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    The company has developed a leading cloud service used by companies all over the world. They now need to strengthen their sales team. This position involves work Monday to Friday during office hours (EST). Qualifications: - Solid sales skills. - Experienced in closing sales on the phone. - Solid customer support skills. - Excellent verbal presentation and communication techniques in clear English and Spanish language with no accent. - Computer experienced and internet-savvy. - Excellent customer assistance and problem solving skills. - At least 18 years old. Your role: You will work with sales towards both English and Spanish speaking leads. Basically, you will follow up on leads who have contacted the company and try to make them customers through regular sales work (calling them, sendi...

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    Looking to hire someone fulltime I'm in need of a proficient sales representative to handle cold calls targeting the transport industry within the state of Australia. The ideal candidate should: - Have a proven track record in sales - Possess excellent English language skills - Be able to operate effectively within the Australian market Your primary role will be to initiate and follow up on calls with potential customers to secure sales. If you have a strong background in cold calling, this is a great opportunity to showcase your skills.

    $13 / hr (Avg Bid)
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    I'm in need of a remote sales closer or cold caller based in US to assist with both outbound and inbound sales calls. The core focus is on the Website or Software technology industry. Key Responsibilities: - Conducting outbound sales calls to prospective clients. - Handling inbound sales calls from potential clients. - Communicating the benefits of our website services effectively. Ideal Skills and Experience: - Prior experience in sales is an advantage, though entry level candidates are welcome. - Strong communication and negotiation skills. - Familiarity with the technology industry or the ability to quickly understand and articulate our product/service offerings. - Proven track record of achieving sales targets and converting leads into customers. This project is ideal for a pr...

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    I am looking for someone to test out an app or two for me. Must be U.S. based

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    I'm in need of a full-time, 1st level support professional proficient in German. Your role will primarily involve: - Communicating with customers via Phone and Email. - Assisting with technical issues related to our SaaS product. The ideal candidate should possess excellent communication skills in German and English, a strong understanding of SaaS products, and prior experience in a technical support role. This is a full-time role (40 hours per week) so ensure you have the capacity to commit to this workload.

    $11 / hr (Avg Bid)
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    I'm in need of a native German-speaker for a part-time customer support role, working 1-3 hours a day. Responsibilities will primarily include: - Managing customer interactions through both email and phone. - Responding within a three-hour window from the time of customer contact. - Primarily handling billing inquiries. The most suited for this role are those with: - Proficiency in German - Excellent customer service skills - Experience with billing inquiries - A fast yet detailed approach to their work. Experience in a similar role will be favorably looked upon but is not strictly necessary.

    $9 / hr (Avg Bid)
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    I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer s...

    $11 / hr (Avg Bid)
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    As a growing company, we are seeking an experienced and reliable full-time virtual assistant to handle numerous tasks for us. Responsibilities will include: - Email management - Appointment scheduling - Data entry In addition, proficiency in the following tools is necessary: - Microsoft Office Suite - Google Suite - Project management software Given the volume of tasks, we anticipate a workload of over 20 hours a week. Ideal candidates will possess a strong work ethic, attention to detail, and a proven track record of maintaining high standards in a virtual role. Experience in working with similar software tools is a must. We need someone who is organized, communicative, and able to manage time efficiently.

    $15 / hr (Avg Bid)
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    I am in need of a virtual assistant based in Colombia, focused primarily on customer support. Your main task will be answering customer inquiries via phone calls. Skills and Experience: - Customer service expertise; familiarity with common customer inquiries and their solutions. - Fluency in Spanish and English. - Strong communication skills particularly over the phone - Prior experience in a similar role is preferred but not required. Please note, this role may require you to work in varying time shifts according to business needs.

    $382 (Avg Bid)
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    I am looking for a reliable virtual assistant to help me with a variety of tasks ranging from email management, scheduling, data entry and documentation to managing Excel sheets and handling calls. Your communication skills are crucial and you should be comfortable with a variety of communication tools. Ideal skills and experience include: - Prior experience as a virtual assistant - Proficiency in time management and organizational skills - Strong communication skills - Familiarity with a variety of communication tools including email, instant messaging apps and Whatsapp calls I expect to communicate with my virtual assistant on once per day 1-2 hours a day basis. The right candidate would be someone who is proactive and can work independently to get the job done. Must be fluent in Eng...

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    We oversee a significant volume of emails on behalf of our clients, and we presently utilize to facilitate the warming up of our email accounts for enhanced deliverability. We seek an experienced individual proficient in utilizing warm-up tools to assist in managing our inboxes within inboxlane. This delegation will enable us to redirect our focus towards efficiently managing client sales while using pre-warmed inboxes for sending emails. Required Skills: - Excellent comprehension of English is crucial - Familiarity with or similar email warmup management platforms is a plus. - You should have previous experience as a Virtual Assistant or in a similar role. As for timing, there's no specific deadline for project completion as I am looking for ongoing assistance. I appreciate re...

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    I'm seeking a talented virtual assistant to support me with email management, data entry, and appointment scheduling. The ideal candidate should be able to dedicate less than 10 hours per week to these tasks. Key Responsibilities: - Efficiently manage my email correspondence - Perform data entry tasks as needed - Assist with scheduling my appointments The successful freelancer will need to have a solid grip on the Microsoft Office Suite, as well as experience using project management tools. This role will suit someone who is organized, proactive, and highly efficient. Please provide examples of your past experience in this area when applying.

    $18 / hr (Avg Bid)
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    I'm seeking a proficient developer to create an efficient online job interview platform. This project focuses on only one participant per interview. The platform must encompass: - Real-time Chat: Facilitate immediate interaction between the interviewer and interviewee. - Video Conferencing: Enable crystal clear audio-visual communication. Ideal candidates will have significant experience with web development, real-time technologies, and video conferencing software. Familiarity with human resources management systems or similar platforms is a plus. Please be prepared to provide examples of similar projects you have completed.

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    I'm in need of a mid-level telecaller with experience in lead generation for Financial Services. Key Responsibilities: - Make outbound calls to potential customers and generate leads in the Financial Services industry. - Maintain a high level of professionalism and client service throughout all calls. Ideal Candidate: - Proficient in lead generation and telecalling. - Previous experience within the Financial Services industry is highly desirable. - Mid-level experience is preferred, balancing skills and cost-effectiveness.

    $12 (Avg Bid)
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    Ongoing weekly work opportunity up to 60 hours per week I'm looking for a dedicated professional who can serve as the primary point of contact for my company, overseeing both customer support and team coordination. More specifically, I need someone who can assist in setting up a system that will: - Enable VoIP calling capabilities: You'll be responsible for setting up a system that can make calls to my customers from your country, but display an Australian number. - Schedule and Calendar Integration: You'll be in charge of setting daily schedules for teams, ensuring everyone's tasks are balanced. - You will be required to answer phone calls send text messages to team and customers for up to 50 hours per week. - you will need to be the point of contact for all team or...

    $164 (Avg Bid)
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    Please submit a voice recording using to apply to this job, you must submit a voice recording telling about your experience & schedule (in English) If you do not submit a recording, we will not contact you. The pay is $100 / week, starting. 6 hours per day.

    $121 (Avg Bid)
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    I am seeking intermediate-level virtual assistants who can perpetually support the growth of my digital agency. Your primary tasks will include but are not limited to: - Email Management: Organizing & responding to a volume of emails. - Social Media Management: Executing strategies and managing multiple social media profiles. - Research and Data Entry: Conducting web research and entering data. - Lead Generation: Identifying and cultivating potential clients. - Web Development: Assisting in maintaining and updating our agency's website. - Sales Appointment Setting: Scheduling meetings with leads and partners. The ideal candidates will have prior experience in these areas and have an understanding of the operations in a digital agency. Please indicate your timezone and working h...

    $6 / hr (Avg Bid)
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    As a busy entrepreneur, I'm in need of a virtual assistant who can function seamlessly as my right-hand man/woman. I anticipate requiring over 15-20 hours of your time each week as there are a host of tasks that need to be managed. *I'm seeking a skilled virtual assistant to assist me with a range of tasks on a weekly basis. Your primary responsibilities would include: -NUMBER 1 TASK: Sending DM's using my IG to influencers to create more business and that are relevant to my business model. You'll be sending DMs to certain influencers on Instagram following our agency’s message template. I will then take over the conversation once someone is interested. - Email management- Staying on top of my inbox and keeping communication lines open. - Creating job posting...

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    NDA
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    I require a customer service/sales representative available on a per-call basis with a sales bonus. The job involves handling 50-100 calls per week for our bouncy rental business. Key Responsibilities: - Handling incoming calls from potential and existing customers. - Providing exceptional customer service. - Identifying and converting sales opportunities. -Answer incoming calls and provide comprehensive information about our inflatable party rentals. -Efficiently process bookings, manage customer inquiries, and close sales. -Maintain a professional and courteous demeanor in all interactions. -Utilize various computer applications to manage customer information and bookings. The ideal candidate should have: - Prior experience in customer service and/or sales. - Excellent communicati...

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    I require a proficient Recruitment Assistant to assist our company in bulk hiring across PAN India. If you successfully meet our requirements, this could extend to a long-term working relationship. Your responsibilities will include: * Posting jobs: Familiarity with job boards and social media platforms is a necessity. * Screening Resumes: You will be responsible for sorting through applications and selecting qualified candidates. Proficiency in Applicant Tracking Systems (ATS) is a plus. * Scheduling interviews: You will need to coordinate and schedule interviews for potential candidates. Experience in recruiting for IT, Sales, and Healthcare sectors would be a significant advantage. demonstrating successful past experience in a similar role is highly beneficial. I look forward to wor...

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    I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged customers and facilitate organic growth ● Manage large amounts of incoming queries through multiple channels (voice, in-app, email) ● Taking ownership of customers issues and following problems through to resolution ● Keep accurate records and document customer service actions and discussions ● Analyze statistics and compile accurate reports ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers Skills and Experience Required: ● Experience in providing customer s...

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    In search of a multi-talented receptionist who can handle both inbound and outbound calls, helping to direct customer queries and represent our business in a professional, polished manner. What You’ll Do: - Answering incoming calls - Transferring calls to appropriate departments or individuals - Taking messages accurately - Providing basic information to callers -Sending out emails with quotes tailored to the caller's location and corresponding prices in that area. - Maintaining a professional demeanor and clear communication skills. -With close to American accent Please include examples of past work (if any) in your application to give me a clear idea of your capability and fit for this job. Also please send me a sample voice recording using vocaroo and share me the link

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    I am in need of a reliable virtual assistant experienced with cold calling, who can help progress my residential real estate business. Tasks: - Performing cold calls: You need to have great communication skills that enable you to reach potential clients and get their interest in our services. - Lead generation: I need assistance locating potential clients. Your knack for prospecting will come in handy for this task. - Appointment setting: Your ability to manage schedules and set appointments is crucial. This will be a part-time position requiring 10 hours of work weekly. Prior experience in a similar role in the real estate industry is required for this job.

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    I am in need of a reliable and detail-oriented virtual admin assistant to help with various administrative tasks across multiple businesses. Ideal Candidate Skills: - Fluent in English - Excellent verbal communication - Strong organizational skills **Specific Tasks** include: - Scheduling appointments - Organizing files - Researching information - Email and phone outreach to customers and staff - Handling various projects and tasks These tasks will need to be completed during US Eastern Time Zone. Experience in a similar role is a plus.

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    I need a dedicated virtual assistant with strong organizational skills and administrative support experience to streamline my operations. Presently, I'm manually handling all my appointments and calendar management tasks, which grow increasingly time-consuming. Key responsibilities: - Handling appointment scheduling and calendar management with proficiency. - Taking on admin roles to free my time for core business activities. The ideal freelancer should also be comfortable and versed in sales support, particularly: - Lead generation: Use your skills to bring in new potential business opportunities, which is key to this role. Previous experience in a similar role and a high level of proficiency in English are preferred. Your ability to multitask, stay organized, and maintain profes...

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    I need a reliable and organized virtual assistant based in Delhi-NCR to help me with various tasks. Responsibilities: - Email Management: Handling and organizing my email correspondence, flagging important messages, and drafting responses. - Appointment Scheduling: Coordinating and scheduling my meetings, calls, and other appointments. - Social Media Management: Assisting in managing my social media accounts, creating and scheduling posts, and engaging with followers. I am looking for an entry-level virtual assistant with a positive attitude and excellent organizational skills. The ideal candidate should be based in Delhi-NCR, as some tasks may require in-person assistance. Communication: I prefer communication primarily through email. Therefore, prompt and clear email communication is...

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    We are seeking a freelancer to assist with phone and email support as well as crafting Frequently Asked Questions (FAQs). Main Responsibilities: - Handling customer phone calls - Responding to customer emails - Writing high-quality FAQs (estimated under 10) Required Skills: -Fluent English -Internet Access -Sales experience, preferred Ideal candidates will possess strong communication skills and experience in customer service, as well as a knack for clear and concise writing. Previous work in writing FAQs will be greatly beneficial. Understanding customers' needs and providing effective solutions will be a critical part of your role. This role has future growth opportunities for the right candidate.

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    A moving company out of the New York area in US is looking for a customer support/ sales agent for a full-time position. Please record a short video of why you think you would be a good fit for the company (30sec +). Without a short video, you will not be considered. An ideal candidate: - Has experience In customer support, sales, and transportation. - Has excellent communication and grammar skills - Is organized, detailed, and able to prioritize deadlines - Is energetic and has an always can-do attitude - Has excellent attendance (we will part ways as soon as I start hearing issues about power outages and nonworking or slow internet) Job responsibilities include: -Assisting customers in getting estimates -Resolving customer complaints -Responding to customer inquiries by pho...

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    Nous sommes une entreprise de peinture établi à Montréal. Nous recherchons un assistant pour nous aider avec la gestion de la production , c'est à dire la gestion des peintres et des projets à effectué. Les tâches ressemblerons à ceci - Contacter les client par téléphone afin de s'assurer de leur satisfaction - Contacter les peintres afin de s'assurer qu'ils finirons dans les temps - S'assurer que tous les peintre sont présent à l'heure - Répondre aux courriels des clients

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    Vendedor. 3 days left

    Buen dia, estoy en busca de un vendedor para venta de productos de cuidado personal(Capilar, facial,corporal y salud) . Muchas gracias

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    Hırslı ve motivasyonu yüksek Call Center personeli arıyoruz. Bahis sektöründe yüksek kazançlar elde etme fırsatı yakalayacaksınız. İdeal Aday Profili: Güçlü iletişim becerileri ve yazılı anlatım yeteneği. Problemleri çözme konusunda yetenekli ve anlayışlı. Bilgisayar ve internet kullanımında yetkin. Sektör tecrübesi şart değidir. cutt .ly / CVGonder (Aralardaki boşlukları silerek linke gidebilir ve başvurunuzu yapabilirsiniz) Çalışma Şartları: Yüksek bonuslar Tam zamanlı çalışma. Uzaktan çalışma olanağı.

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    Olá Espero que essa mensagem o(a) encontre bem. Gostaria de convida-lo(a) para participar no nosso projecto de gravação de conversas para treinamento de IA's Aqui estão os requisitos para participação: É necessário ter um parceiro com quem possa conversar cara a cara. Tanto você como o seu parceiro devem ser falantes nativos de português. Ambos necessitam de acesso a smartphones. Pagamento: Como forma de agradecimento pelo seu tempo e contributo, temos o prazer de oferecer 50 USD por uma conversa de 1 hora e meia. Se estiver interessado(a) em juntar-se a nós, por favor informe-nos da sua disponibilidade e iremos marcar uma entrevista. Compreendemos que o seu tempo é valioso e agradecemos sincer...

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    展示会の詳細:  開催日: 2024年5月15日(水)・16日(木)  時間: 9:00 ~ 18:00 (昼休憩1時間あり)  所在地: 東京ビッグサイト 西展示棟1・2ホール(東京都江東区有明3-11-1) 仕事の内容: ● 顧客からの問い合わせを翻訳して整理する ● 接客補助やブース案内のお手伝い ● 収集された情報の処理を支援する ● 展示ブースの資料作成のお手伝い 経歴経験: ● 高等学位以上の在学中または卒業生で、一定の工学的背景があることが望ましい ● 日本語を母国語とします。 優れた英語または北京語または広東語、優れた対人スキルとコミュニケーションスキルを備えていること ● 前向きで楽観的な性格で、積極的に提案し、積極的に解決策を模索する方

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    Bahis sektöründe bilgili ve deneyimli, mümkünse 10 parmak klavye kullanımı becerisimi birleştirerek canlı destek biriminde aktif rol almak isteyen arkadaşlar arıyoruz. Müşteri odaklı yaklaşım ve çözüm odaklı olan arkadaşlar bizim ile iletişime geçebilir.

    $746 (Avg Bid)
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