Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    My business for the Hosting Services. Helpdesk will be connected via whatsapp to the client. Helpdesk will generate ticket and assign hosting center operator to look in to the ticket and resolved the problem after resolved screenshot update tocket by operator then Helpdesk will update to the client status of ticket resolved or pending. 1 Client to 2 helpdesk to 3 hosting center operator After complition 1 Hosting center operator to 2 Helpdesk to 3 client

    $149 (Avg Bid)
    $149 Avg Bid
    14 bids

    Full Time: 35hrs per week. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage time effectively and efficient...

    $2 / hr (Avg Bid)
    $2 / hr Avg Bid
    12 bids