Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    2 jobs found, pricing in USD

    Answer telephone calls and emails requesting support for a web based application. Provide solution based on documentation and eventual acquired knowledge via said mediums or when necessary via screen share (Zoom and Teams). Take notes and escalate issues when acquired knowledge or documentation is not sufficient to provide a solution. Ideal candidate would be able to produce documentation where...

    $11 / hr (Avg Bid)
    $11 / hr Avg Bid
    16 bids

    Hey Du! Für unser junges, aufstrebendes Unternehmen suchen wir ab sofort einen Kundenservice & Community Manager. Der Zeitrahmen beträgt ca. 10 Stunden pro Woche - verteilt über 7 Tage die Woche. Du solltest also täglich Zeitslots verfügbar haben, in denen Du unseren Kundenservice bearbeitest. Die Arbeit ist zu 100% aus dem Home Office zu erledigen. Wichtig ist uns v...

    $51 / hr (Avg Bid)
    $51 / hr Avg Bid
    4 bids

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