ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.
ITIL was originally published in the 1980s.
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The report will consider the stakeholder of the service offering and will apply the ITIL4 frameworks of the four dimensions, the guiding principles and the service value chain. You will have selected a supplier and an IT service.
You should have ITIL4 certifications analyze a supplier service apply the service value chain in the analysis of value streams for the service. ITIL4 Supplier Service Evaluation Report Four Dimensions of Service Management ITIL4 Guiding Principles Value Streams for Supplier Service Applied to Service Value Chain Evaluation Summary
Scrum Master-ServiceNow Location: India, Remote Duration: 1 Year Contract Job Description: • Minimum 10 years of experience as a Scrum Master focused on software development. • Extensive Agile Methodology experience. • Experience with ServiceNow and JIRA is mandatory. • Familiarity with common Agile practices, service-oriented environments, and better developm...