Customer Service Position for Online Live Chat Paid US$0.50/Chat

Closed Posted Aug 15, 2013 Paid on delivery
Closed Paid on delivery

Customer Service Position for Online Live Chat Paid US$0.50/Chat

Hours: 4 PM EST to 12 AM EST (GMT - 4:00)

We are looking for one Virtual Assistant with great American English comprehension and writing skills to assist us with Live Chat support from 4 PM EST to 12 AM EST. This is not a full-time position so it is a great position for someone that is going to be at their computer anyway doing work, surfing the web or watching TV with their computer on their lap.

Live Chat software will be provided via web access (HTML 5) and the chat software includes a list of canned responses that will speed up the response times and minimize typing. Some additional work may be required to answer customer inquiries and a web panel will be provided to find order shipment details.

Candidate should have excellent read/writing skills as well as great Customer Service skills. We expect extremely high-level customer support and professional, tactful communication with customers using proper grammar and American English.

This is not a dedicated position and if you have a flexible work schedule then you can multitask and work for us at the same time (in order to earn more money). We expect there to be between 20-50 chats per day based on an 8 hour schedule. Chats are normally only 2-3 responses and 80% of the responses can be covered using canned responses we have programmed into the chat tool. We are paying on a per chat basis so the more you are available online then the more you can earn. We will keep detailed information in regards to your conversations and customers will be able to rate your interaction with them so we can improve our service.

Hours:

-Hours: 4 PM EST to 12 AM EST (GMT - 4:00) - Please DO NOT BID if these hours don't fit your schedule.

Compensation:

-US$0.50/Chat

Requirements:

1. Work any time that fits your daily work schedule.

2. Always-on high speed internet access

3. Latest version of IE, Chrome or Firefox

4. Must sign an NDA (Non-Disclosure Agreement)

5. Be available via Chat tool like gTalk or MSN for training purposes and allow us to support you in real-time with outstanding questions.

6. Additional languages are a plus. Please note if you know any additional languages.

PROJECT RENEWABILITY:

-Project may be renewed for additional postings if vendor delivers high-quality work.

BID REQUIREMENTS:

-PLEASE PROVIDE YOUR COST PER CHAT BIDS BASED ON 50 CHATS.

-Generic bids will be rejected. Serious bidders only. If you cannot complete the project, please do not bid.

-Please provide us with details including your normal working days/hours in the US EST time zone. The position isn't limited to US daytime hours and we are looking for one or more provider(s) to cover 24 hours per day so we welcome any applicant that can provide a great level of customer support during times that match their available hours.

-Please put the text "I have thoroughly read your project brief and project requirements" so I know you read the entire project description.

-Please email me for additional information.

-All outputs of this project will be owned by the buyer including all related information property and copyrights. By bidding on this project, you agree to these terms.

Customer Support Technical Support Virtual Assistant

Project ID: #4828079

About the project

37 proposals Remote project Active Sep 21, 2013

37 freelancers are bidding on average $72 for this job

sujiumesh

Hi, I am interested to work on this project, please check the inbox. Regards/Umesh

$30 USD in 30 days
(21 Reviews)
4.3
CCharles1

I have thoroughly read your project brief and project requirements and I am very much interested. Please see PM

$30 USD in 1 day
(3 Reviews)
3.9
muhammadusmaneu

I have thoroughly read your project brief and project requirements: I am from Pakistan and student of electrical engineering , it is best opportunity for me to work online. I am comfortable with your timmings : 4p More

$30 USD in 1 day
(6 Reviews)
3.9
BPINC

Dear Friend, Please review your PMB. Thanks --Aqeel

$35 USD in 10 days
(7 Reviews)
3.1
Oordosgoitia

Hi, I can do this job for you. I'm a native spanish speaker. Feel free to PM for details

$30 USD in 1 day
(4 Reviews)
2.6
outcast1987

I have thoroughly read your project brief and project requirements

$35 USD in 30 days
(2 Reviews)
2.2
clockworksol

I have thoroughly read your project brief and project requirements. We can provide you as much as 24/7 live chat and email support. Kindly see your PMB.

$155 USD in 3 days
(4 Reviews)
1.9
lisazhang

hi, i am a native Chinese and live in China, my full time job is international business, my work time is EST 21.30p. m-7.00 a.m. I can online for this period, i can also online from 8.00 a.m to 12a.m, i am not sure if More

$35 USD in 10 days
(3 Reviews)
1.6
heartfool

I have 7 years of experience in customer service and back office support in the top BPO company. I have thoroughly read your project brief and project requirements, and I believe I qualify for this.

$155 USD in 3 days
(2 Reviews)
0.4
chamilsaka89

Hire me because I'm a positive thinker, I have a pleasing personality, I'm hardworking and most of all, it will help my skills to improve. Good vibes always!

$55 USD in 3 days
(0 Reviews)
0.0
pratik1906

I can be available fixed from 9:30 p.m est to 11:30 p.m. est and from 1 p.m. to 4 p.m. est . very well at communication and technical knowledge.

$66 USD in 3 days
(0 Reviews)
0.0
phil2006

I have thoroughly read your project brief and project requirements. I am based in the UK and i can do 9-5pm EST. I am online 14 hours a day at home so i have no boundaries. I used to work for rbs and hsbc.

$45 USD in 3 days
(0 Reviews)
0.0
saingulshan

I have thoroughly read your project brief and project requirements. Please allow me to work with you.

$35 USD in 1 day
(0 Reviews)
0.0
DaphneAnnStone

I have thoroughly read your project brief and project requirements. My Cost per 50 Chats will be $30 USD. I am thoroughly qualified to perform said duties. With In-Home office and my own freelance projects I am free fr More

$30 USD in 1 day
(0 Reviews)
0.0
jpac65coni5864

Hello, my time zone is -3 and im online from 7am to 11 pm EST and I speak spanish. I I have thoroughly read your project brief and project requirements, and Im ready to start asap. Thanks

$30 USD in 3 days
(0 Reviews)
0.0
DOLLYANN

"I have thoroughly read your project brief and project requirements" Please see pm for your consideration!

$35 USD in 1 day
(0 Reviews)
0.0
goffagdamag

I have thoroughly read your project brief and project requirements I am very much willing to do this work and I am very much flexible in my working time. You can pay may as requested, .50c per chat (negotiable), and More

$30 USD in 3 days
(0 Reviews)
0.0
Gloriousarts

"I have thoroughly read your project brief and project requirements" Ready to go! Please provide more details to start ASAP.

$50 USD in 30 days
(0 Reviews)
0.0
ziisupport

Hi, I'm very much interested to be part of this project. Please see my PM. Thanks

$166 USD in 1 day
(0 Reviews)
0.0
nmcafee

Dear Sir or Madam: My name is Niki McAfee, and I have worked in the Customer Service field for over 10 years. I have experience with working from home, and have no problem getting assignments or tasks done. I am v More

$155 USD in 3 days
(0 Reviews)
0.0