Cusstomer Service Rep. E-Commerce Store

Completed Posted 7 years ago Paid on delivery
Completed

Requirements:

Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.

Ability to communicate clearly and professionally, both verbally and in writing. Is able to handle complaints and unpleasant customers. Has a pleasant, patient and friendly attitude.

Strong decision making and analytical abilities.

Strong detail orientation and communication/listening skills.

Willingness to work a flexible schedule including evenings. Possess a strong work ethic and team player mentality.

1+ years of experience in a customer service or help desk capacity required. online ticketing systems, and personal computer. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus. Experience with Shopify, Trello, Zendesk, Facebook, Excel files & Ship Station preferred.

Responsibilities

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Provide quality service and support in a variety of areas including, but not limited to: Sizing, Pricing, Order Status, Order Changes, Tracking updates and system troubleshooting.

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customer service issues.

The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in placing orders. The customer service representative will receive, document and resolve customer complaints.

Customer Service Customer Support Email Handling

Project ID: #10152620

About the project

23 proposals Remote project Active 7 years ago

Awarded to:

gisellegigi

I am interested in your job post for Customer Service. I have more than 3 years experience in customer service and have handled emails, phones, and chat inquiries. I have experience working as a Virtual Assistant and h More

$2 USD / hour
(2 Reviews)
2.7

23 freelancers are bidding on average $6/hour for this job

rodrirosa123

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I am also very friendly and patient when it comes to dealing with customers over the phone. I have a More

$8 USD / hour
(7 Reviews)
4.7
bhosale21sachin

Dear Hiring Manager, I am confident that I would be a perfect fit for this position as my experience as Customer Support assistant match your requirements. I possess a strong desire to build a career within your More

$2 USD / hour
(3 Reviews)
3.4
varunverma30

HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves every More

$5 USD / hour
(2 Reviews)
2.5
jubair7

Experienced FREELANCER HERE to work for your project. Let's discuss more and finalize the project and cost. Feel free to ask me questions, if any. I look forward to work with you. You can also contact me through More

$8 USD / hour
(1 Review)
2.0
emmalancer

Hello, In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professiona More

$10 USD / hour
(0 Reviews)
0.0
Ranry

A goal oriented person who can accomplished the specified responsibilities. I have 5 years in Data Entry and Administrative support also 3 years in Customer Service Support and Inventory Management. I believe that i ca More

$6 USD / hour
(0 Reviews)
0.0
Netronian

I master 3 languages: French, English and Arabic I have been part of a dynamic team that provides excellent customer service around the world for the past 4 years.I have been a billing consultant for a famous interne More

$7 USD / hour
(0 Reviews)
0.0
delphinemelissa

To whom it may concern I'd like to be strongly considered for the following position as I believe I meet the skills required. I have over 7 years of experience in virtual assistance and customer service/support. More

$5 USD / hour
(0 Reviews)
0.0
lusciouspen

I have done telemarketing/ customer servicing for singapore airlines ticketing and miles redemption programme for Australia and NewZealand, worked for a telco and cable tv company called Astro in Malaysia and Nissan an More

$7 USD / hour
(0 Reviews)
0.0
miamalaluan

Good day, I am applying for this job because I know to myself that I can fit in and I can do all the responsibilities. I am knowledgeabke in shoptify, excel and facebook. I am responsible, willing to learn, a fast lear More

$5 USD / hour
(1 Review)
0.0
alikhan2012

Hi, I have perfect English grammar with strong technical skills. I have 3 years of experience in email handling of US customers, which gave me excellent customer handling skills via text. I can write very clean More

$6 USD / hour
(0 Reviews)
0.0
Raheelbaloch

(MY RATES ARE NEGOTIABLE) I am writing to express my interest in a Customer Service Rep position with your company. I have years of experience & a lot of skills that could be very useful for your business. I have re More

$2 USD / hour
(1 Review)
0.0
aliceogunnupe

I am very much interested in this as this is what i do for a fulltime, i work with two other freelancers and i have been working with them for about a year,i am a honest, dedicated, reliable, hardworking and trustworth More

$7 USD / hour
(0 Reviews)
0.0
Sweetberthelyn

I have 5 years experience in customer service, at which made me adept to different kinds of CRM such as trello, Zendesk, Campfire, Support Desk ticketing systems. I have become at ease at handling customer queries and More

$11 USD / hour
(0 Reviews)
0.0
missshelled06

Customer service representative for more than 4years. Assisting customers thru live chat, calls and emails. Trained to assist customers from order placement, tracking packages to returns/refund process.

$5 USD / hour
(0 Reviews)
0.0
aja56eb0a57d1931

I'm an Engineer and MBA, and have 10+ years of corporate experience. Lets talk to understand your business and requirements. I'm based out of PA, USA currently home bound because of family reasons. Can work on this More

$5 USD / hour
(0 Reviews)
0.0
sueannharris

A proposal has not yet been provided

$3 USD / hour
(1 Review)
0.0
patwag

I have wide experience in Customer Service, Account Management, Admin support and have a passion for that. I am available for short term or long term assignments up to 30 hours per week. More of my time can be availabl More

$6 USD / hour
(0 Reviews)
0.0