Customer Support Professional

Cancelled Posted Jun 12, 2014 Paid on delivery
Cancelled

We are looking for an experienced with a proven track record, independent, cheery, positive, and flexible customer service representative to help take incoming calls, answer questions, input orders, and set appointments for customers about our furniture products. Potential candidate must have a quiet workspace while on the phone, headset, and a personal computer. We are not sales driven, our focus is customer service. However, if a customer places a phone order with you, we will give you an additional $5 plus your salary for the week. We are looking to start the potential candidate on 7/8/14 for training. The first 3 days will be a paid trial to see if you are a great fit for the company and we a great fit for you.

Virtual catalogs, pricing, and inventory will be supplied to you. We would forward our business phone line to an US phone number only. Must be able to understand and speak English clearly. I will be available on IM if you have any questions during your shift.

Must be able to work Tuesday, Wednesday, and Thursday from 1pm-6pm PST (Southern California).

You do not have live in the US however you must be able to accept forwarded calls from a US number to a US number. Customers that need a call back will be referred back to us.

•Should be able to use the computer extremely well and multi-task while taking phone calls

•Should have great communication skills: written and verbal communication

•Should be able to handle a lot of data that is available, and all of this has to be done at good pace

•Should have a lot of patience when communicating with the customer

•Should be able to maintain their composure even if the customer is being rude

•Should have good listening skills, since most of the time, communication with the customers is done over the phone

•Should be attentive to details

•Should have the skill of versatility; they will have to adapt to many situations regarding the customer

Calls must be logged onto a spreadsheet for tracking purposes

Requirements to apply:

1. Please give your exact bid based on weekly compensation. First payment through Freelancer then PayPal afterwards each Thursday.

2. Send the following to ray and pearl @ yahoo

a. Resume/Job Experience/References

b. Voice file with the attached script

c. Answers to the attached Customer Service Assessment

d. Skype ID

Customer Service Customer Support Data Entry Phone Support Telephone Handling

Project ID: #6061710

About the project

11 proposals Remote project Active Jul 1, 2014

11 freelancers are bidding on average $6/hour for this job

rumapaul

A proposal has not yet been provided

$5 USD / hour
(14 Reviews)
3.9
angelinepat

Hello, I have been doing customer support, email support and chat support for flight reservations and tech support for antivirus and security soft wares for the past six years. I am able to take calls from a US More

$5 USD / hour
(2 Reviews)
2.4
Kikoo

A proposal has not yet been provided

$5 USD / hour
(0 Reviews)
0.0
nsbprivate

Hey, This is Nabeel, I am here to assist you for your all Web Solutions, Content and Graphics Designing . i will Provide complete solutions from Websites To Corporate identities for your business and personal projects. More

$5 USD / hour
(0 Reviews)
0.0
michikobernardo

Hi, I have a team who can work for you. I graduated BS Education Major in English, Minor in Journalism in the University of the Philippines, Diliman. It is a very well known university for research and learning. I, More

$5 USD / hour
(0 Reviews)
0.0
mysticweb

Dear Hiring Manager, You had mentioned that you are looking for Customer service assistant Expert who can Support your work . I’m interested in the position for the position of Customer service assistant . I have More

$5 USD / hour
(0 Reviews)
0.0
DESolutionsC

DE Solutions Center is an innovative contact center within all industries providing cost effective resolutions to help your organization grow, reduce your company cost and increase customer loyalty. Our main goal is to More

$13 USD / hour
(0 Reviews)
0.0