Computer literate (WORD, Excel, PowerPoint, WWW), 35-wpm, 10-key) Meets quality standards for services, and evaluation of customer satisfaction. Gives full attention to detail, takes time to understand the points being made, ask questions as appropriate without interrupting at inappropriate times. Has the ability to communicate information and ideas in speaking and writing so others may understand. Outstanding communication and interpersonal skills, responsible, respectful, friendly, adapts very easily and is able to work under pressure.