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I am reliable, hard-working and dedicated individuals who has more than 1 year of experience assisting the customers as Email Support.
Highly adept in communication, and gathering of appropriate information. I have experience in providing support and solutions to customer queries to meet clients objectives.
I have experience with Zendesk and I am enthusiastic to learn new tools for project improvements. I also took short Advanced Excel VBA training course during our previous employment. We also have ability to manage multiple projects while meeting challenging deadlines.
When working on a new project, I like to speak with my clients so that I can have a clear understanding of their needs, scope of work and vision of the project. I also like to manage client's expectations (trade-offs, negotiations and more). Thank you in advance for your time and consideration. I look forward to working with you soon.