Hi,
I hope you are doing great!
I am Mylen and I'm interested in working as a VA (Research, Database building, Communication Management) for your business. I had been a full-time freelancer for almost 2 months doing web research, calendar management, email handling and chat support. However, I have a 15 year cumulative working experience in ITO, BPO and export/import industries.
I previously worked as a Tele-representative for a US telco company handing order fulfilment, data entry and billing assistance for clients, through email handling and phone support. I consistently topped the KPIs, especially CSAT.
As a Quality Analyst, I prepared periodic reports and analyses to the teams that I handled; documented SOPs and work instructions and maintained workspaces for such documents; used various CRMS and ticketing systems such as Remedy, JIRA and client-specific applications; and performed other administrative tasks such as access management, and collaboration with other groups on various
I am a self-learner and prioritise quality output. I am also a detail and fact oriented person capable of providing help by integrating information from several sources to reach effective and creative solutions.
If you think that I am a right fit for this position, please shoot me a message and I would love to get into the details about this project.
Thank you for your time!
Regards,
Mylen