Hi,
Thank You for the opportunity,
I am a freelancer working for a e-commerce site and about to finish the contract in next 15 days. I bring close to 13 years of experience in customer service , sales & trainings.
i believe i can do justice to the job because of my understanding in customer buying behaviors. Apart from customer service and recovery my skills will help you to cross sell and up sell your products .
I am a dedicated individual who believes in sincere work, its been last 3 years that i work for my self. In past as employee I have worked for companies like DHL, Aditya Birla Group, Bharti Airtel Ltd, & Telenor in departments like, sales, customer service, trainings
My Skills come from getting certified from various reputed institutes like ,
1) Extended DISC , Finland.
2) American Institute of Business Psychology, Beaverton
3) Bachelors In Transactional Analysis ( Consumer Behaviors) ICTA
Few queries that i request you to address,
1) Location of the customers i need to speak with (Europe, US, Asia or any other)
2) Hope the conversation will be in English ?
3) Would this be dedicated time in the day that i would have to work or its a 24/7 for addressing the customer ?
4) What is the method of assessing my skills during the operations ?
5) Is there some other remuneration that you will pay me for cross selling and up selling ?
I am sure you will consider my proposal and help me assist you in achieving your business goals
Warm Regards
Yogesh Pawar