A H MARKETING HOUSE Profile
At A H MARKETING HOUSE (A H M), we understand that caller satisfaction is key to a successful campaign. That is why we place a high priority on making sure every call is handled in an educated, courteous and helpful manner. We utilize the most advanced technology available in our Quality Assurance programs.
Our Quality Assurance programs utilize the most advanced technology available to help us monitor the performance of our agents and line groups more effectively and efficiently.
Our Quality Assurance program allows you to:
• Monitor and save calls, at your convenience or in real time
• Review both the voice and data of each call
• Set business rules for call recording, including an event-driven call
• Build custom QA forms within the system and evaluate calls online while you are monitoring
• Monitor the usage of the system, e.g., supervisor goals or QA goals
• Graph and report data to identify trends or opportunities for improvement
Our dedicated staff has developed numerous patented procedures and systems that improve A H MARKETING HOUSE’s daily operations. Our superior staffing systems allow us to identify, train and schedule the ideal mix of customer contact specialists. A H MARKETING HOUSE’s fully integrated and automated customer contact centers allow us to adapt quickly to the changing needs of your project. Our systems are fully redundant to ensure that your program will have uninterrupted service. All of these aspects of our technology and operations help provide better results and bigger returns for your project.
Call Center Industry of Pakistan and We Serve
When it comes to customer contact solutions, you need a company that understands your business. At A H MARKETING HOUSE, our experienced staff provides you with industry specific insight and knowledge that will drive the results you need to succeed. Our expertise in direct response, customer care, IVR and web-based projects helps companies acquire new customers while increasing the loyalty and satisfaction of your current customers.
Understanding the unique intricacies of your industry is only part of the equation. A H MARKETING HOUSE goes one step further by taking the time to really understand your company and your unique project so that we can develop an integrated and customized customer contact solution that’s perfect for you.
A H MARKETING HOUSE has created many customized programs for the following industries that have allowed our customers to operate at maximum efficiency while realizing significant cost benefits:
• Communications
• Consumer & Industrial Goods
• Credit Card Services
• E-Commerce
• Financial Services
• Healthcare
• Insurance
• Pharmaceutical
• Retail
• Travel & Hospitality
• Utilities
WHY OUTSOURCING
DEDICATED TO THE CREATION OF CUSTOMER SURPRISE
Customer focus has become the barometer of organizational performance. And for this very purpose call centers have gradually yet steadily made a niche for themselves. In a world of cutthroat competition, survival is the keyword - which involves not only multifarious and dynamic business attitude but also ensuring a flawless customer service. And that's where the inevitability of a call center stands.
We at A H MARKETING HOUSE center completely relate to the importance of customer care needs. So the focus is on an incessant deliverance of world-class quality support through our highly professional support team and state of the art technology. This, in totality, enables you to soar in your business aspirations, as would your customers' optimism in you.
• Low cost on per-call / response basis
• 24/7 customer support services
• Reduced turnaround time
• Reduced time to market
• Excellent quality and consistency
• No extra infrastructure cost
• High-level of call pick-up / customer response
• Best of customer care professionals
• Highly systemized and professional style of working.
• Zero over-heads on customer response / activity with-in your organization.
• No cost over-runs; since the entire service will be operating on a fixed charge basis.
• No infrastructure requirements at your end; since the full call-center is owned and managed by us.
• Ready-to-start resources with absolute minimum setup time.
• Use of latest technology in telecommunications and customer-care.
• No extra manpower cost and involvement because of high turnover and tight domestic labor pools, it requires ongoing investment in recruitment, training, background checks and other human resources costs.
• The top 400 companies declare they currently outsource several business functions.
• Worldwide revenue for outsourcing will continue to grow at the rate of 15%.
