I worked in Advance Diagnostic Engineering division of Avaya ( f.k.a Nortel ) for 2 years in TAC support , supporting various enterprise , service provider customer worldwide. I have provided internal training to many TAC engineers and customer of Avaya.
However , I would like to have better understanding of what would be expected from the training . Do you have the exact content you wanted to include ? How many hours of training you are looking for ? Will there be any Lab for that candidates will practice ? etc
It will be better if we can have a quick discussion .
Thanks ,
Randeep