EUC Desktop Onsite & Field Engineer L2 , Hong Kong ,Causeway Bay.

Requirement • Support to provide in Customer Office and Retail Shops within respective city • Engineer must travel to Retail shops as and when required depend on requests. Please consider 10 visits in a month. • Experience in supporting Microsoft Windows & & 10 OS • Experience in supporting Microsoft office and associated applications/add-ins support • Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP • Experience supporting users on Microsoft O365, MS Teams and MDM (workspace) • Experience of SCCM automated build and software package deployment • Experience in supporting Hardware including Thin clients, desktop, laptop, printers and peripherals • Experience in supporting mobile devices (iPads, iPhones, etc.) • Co-ordinate with local vendors for hardware issues and replacement of equipment • Experience in fulfilling the Starter and Leaver requests (i.e. set-up of desktop / laptop / IPAD, installing screens, patch port cabling, software configuration, mobile setup) • Engineer to provide support in install and configure IT assets in Shop and work with vendors to for the same • Ability to learn about and support bespoke software applications • Experience in supporting performance and client related issues resolutions • Experience of managing and completing desk moves and relocations. • Asset management and recording ability. Maintain and report hardware asset stock • Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis. • Floor support during and post major incidents • Engineer must have English & local language skills • Co-ordinate with UK Service Desk, Operations Managers and Tower Leads for issue resolution and service requests