Documentetion and presentation of first line support and second line support

In Progress Posted 5 years ago Paid on delivery
In Progress Paid on delivery

I will need document that i can present on what are the difference between a first line support and a second line support. What is a first line support and the responsibilites in a first line support. What is a second line support and what is the responsibilites in a second line support.

What kind of skills is needed in first line support and what kind of skills is needed in a second line support.

What is needed for skills and what is needed to provide first line support and documentation and presentation about the first line support

What is needed for skills and what is needed to provide secondline support and documentation and presentation about the second line support

-this is for understanding the Incident management’s main function: The service desk

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-some inspirations first line support:

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-Second line support inspiration:

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These are just inspiration there is other material you cand have information from

Article Writing Content Writing Documentation Ghostwriting Presentations

Project ID: #18032420

About the project

4 proposals Remote project Active 5 years ago

4 freelancers are bidding on average $61 for this job

ckarachu

Hello I am a professional research writer with great knowledge of incident management and therefore guarantee you quality and timely work.

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Grace048

Editor, Researcher, Designer and Article writer Am a professional and experienced writer in various fields including: Proofreading, Dissertation, Articles, Research, Editing, Contents, Business plan, Technical writing More

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NovaSofts

Hello Sir / Ma’am PhD and Engineer Writers. We always work for A grade. Got an Award from Freelancer. 100% Plagiarism Free 10+ years of Experience. 100% completion rate in Writing. Done 520+ projects. Expert More

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