Documentetion and presentation of first line support and second line support
$40-80 USD
Paid on delivery
I will need document that i can present on what are the difference between a first line support and a second line support. What is a first line support and the responsibilites in a first line support. What is a second line support and what is the responsibilites in a second line support.
What kind of skills is needed in first line support and what kind of skills is needed in a second line support.
What is needed for skills and what is needed to provide first line support and documentation and presentation about the first line support
What is needed for skills and what is needed to provide secondline support and documentation and presentation about the second line support
-this is for understanding the Incident management’s main function: The service desk
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-some inspirations first line support:
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-Second line support inspiration:
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These are just inspiration there is other material you cand have information from
Project ID: #18032420
About the project
4 freelancers are bidding on average $61 for this job
Hello I am a professional research writer with great knowledge of incident management and therefore guarantee you quality and timely work.