Customer Support for English/Russian/Czech/Spanish speaking
£10-15 GBP / hour
Rusian/Czech/ Spanish and English Speaking Customer Support Representative for Valentus Global Health & Wellness MLM. English plus minimum of 2 of the other 3 languages will be required.
Job Summary - Customer support representatives must assist the field with complaints and questions, provide information about products and services, process returns and modify account details. Customer support representatives must also assist the field by answering questions about their accounts, commissions, and product orders.
Note: The distributors are predominantly Russian/ Czech-speaking and will need communication both written and verbal in. However, a small percentage will be English speaking, and internally, English is the spoken language. Therefore, a high level of confidence in both languages is required.
Primary Duties and Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding accurately and promptly to customer inquiries.
• Communicating with customers through various channels (email, phone calls, live chat, etc.)
• Obtains and examines all relevant information to determine the validity of complaints and possible solutions.
• Acknowledging and resolving customer complaints.
• Research internal systems to obtain information necessary to respond to customer inquiries.
• Refers unresolved complaints to designated departments, both internal and external, for further investigation and resolution.
• Thorough knowledge of our products so you can answer questions from the field.
• Assisting the field with placing orders and locating tracking information.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Contact customers to verify necessary information to successfully process and ship orders.
• Contact new customers and representatives via telephone to welcome them to the company, and ensure their questions are being answered.
• Collaborate with external vendors to ensure successful delivery of orders, and complete paperwork necessary to file claims for orders which were unsuccessful.
• Assess returned products and initiate refund process when necessary.
• Coordinate with shipping and inventory managers to document and track returned products being returned to inventory.
• May be required to translate inquiries submitted in a foreign language using a translator application, or personal fluency in a foreign language.
Project ID: #36689802
About the project
29 freelancers are bidding on average £14/hour for this job
Hi there, My name is Paula, native European Spanish fluent in English and French languages, with over five years experience as a translator, interpreter, content writer and copywriter for international enterprises wit More
Hello Client, I am writing to apply for the Customer Support Representative position at Valentus Global Health & Wellness MLM. With several years of experience in customer support, I am confident in my ability to provi More
Hi there, i do spanish, portuguese and english. Have a bachellor in Journalism and hige background experience. Hope we can talk. Thanks.
Hi there, As an accomplished professional with over 30 years of extensive experience in the BPO sector, I have held roles as a Customer Support Representative, Sales Representative, Sales Manager, and Digital Telemark More
Hello there, I would like to apply for this position. I am fluent in English, Russian, Spanish and French. I have experience as a sales representative and account manager, so I have plenty of experience in B2B customer More
Pleased to meet you! ). Native Russian language, needless to say have excellent knowledge of Russian language. Good english skills. Student architecture university. Looking forward to hear cooperation offer Thanks
Good afternoon. I can handle this work: I can speak fluently English and Russian, and understand Spanish, German, other Slavic languages. Send me a trial task, please. Хорошего вам дня. Артур.
Hello, my name is Matěj and I am a native czech speaker, also fluent in english. I have been working in a customer service for about two years, so I have plenty of experience in the field. I am also very time flexible More
Hi This is Ahmed Monsif. I think i am the perfect match for this Job as i speak English and Spanish fluently and I also have 3 years of experience working as a tech support specialist remotely so i have tech tech expe More
Hi! I am an Individual who is passionate about helping others. I can do administrative tasks, Data Entry and provide excellent customer service. I've worked as a Customer service representative in BPO Industry. I rec More
Hello I would like to take part in your project. I am working as Russian language expert. For this project charges will be 13 £.
Hello, I have one year experience as a Russian speaking Customer support specialist and translator in Hong Kong game developing company. I also do a small amount of work translating various content from English into Ru More
I am a very committed person. Ready to start immediately. Native Spanish, fluent English. I always do my best and more!
Good day, I could help your organization in servicing Russian-speaking clients. I am Rus/Eng freelance translator, offering a variety of services: WRITTEN TRANSLATING AND CONSECUTIVE INTERPRETING, Russian-English / E More
