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Zendesk Expert Lead Customer Service Representative for Dropshipping E-commerce Store

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.

Requirements:

- Experience using ZenDesk

- Experience doing customer service for Dropshipping & E-Commerce stores

Responsibilities:

- Respond to customer requests on ZenDesk in perfect English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)

- Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times

- Create Zendesk marcos for future possible scenarios to speed up the workflow

Skills: Customer Service, Customer Support, Virtual Assistant, Zendesk

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About the Employer:
( 108 reviews ) hong kong, Hong Kong

Project ID: #21840400

45 freelancers are bidding on average $6/hour for this job

Bhawnakul9

Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl More

$5 USD / hour
(104 Reviews)
6.2
okechukwu1

Hello! I would like to be considered for the position of your E-Commerce Customer Service. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role More

$8 USD / hour
(6 Reviews)
5.3
TechNamrata09

blue I already handle the ecommerce customer support and order fulfillment job before, for ebay, amazon, shopify store. My job responsibilities are : 1) Check client queries on daily basis, Troubleshoot, Resolve and r More

$5 USD / hour
(6 Reviews)
4.5
DigitalPros

Greetings, First of all, the actual bid is $7 per hour. Secondly, I have read and understood the details of your project and ready to start it immediately. Kindly message me so we can discuss further. I look forwa More

$20 USD / hour
(1 Review)
4.1
KenKnack2012

BLUE Hi, You can add me in your team as "Customer Service Representative" because: * I've worked as a senior customer service executive in Sutherland Global Services for responding mail/chat/ticket for Windows 10 te More

$4 USD / hour
(7 Reviews)
4.3
algie123

Hi there, My 4 years experience in customer support makes me confident that I am the right candidate for the position. I was hired as a CSR to a huge company based in Sweden selling various products internationally More

$5 USD / hour
(12 Reviews)
3.1
Easyassistantco

Hello, I am writing to apply for the Customer Service for Zendesk. I  read your job description and through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a p More

$5 USD / hour
(1 Review)
0.4
lejee

Hi there, I hope this letter finds you well, I would like to offer my services to your company. I am a seasoned customer support with 12 years of experience. I am very proficient in handling customer support via emai More

$10 USD / hour
(0 Reviews)
0.0
Dafie18

Good Day! I look over your offer and I want to be part of your company and contribute my skills. I can do the Job in a fast and professional way. And can handle customer concerns. looking forward to work with you. plea More

$5 USD / hour
(0 Reviews)
0.0
jovelynpysulan

Hi, I want to express my gratitude for this opportunity to submit to you a proposal for your need worker. I am Jovelyn P. Ysulan, a seasoned digital marketing professional from Siquijor, Philippines. Reading and unders More

$5 USD / hour
(0 Reviews)
0.0
Mike123082

Dear Hiring Manager, After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently More

$7 USD / hour
(0 Reviews)
0.0
killo2480

I have been a customer service representative for an e-commerce company based in the US for two years. The company sells tangible and non-tangible products. I support their billing and sales that includes refunds, pre- More

$5 USD / hour
(0 Reviews)
0.0
rbarlao214

BLUE My name is Raquel and I'm very interested for the job position and can start asap. I am an expert Virtual Assistant with experience working with various Dropshipping stores. My experience working in the E-Commer More

$4 USD / hour
(0 Reviews)
0.0
Ivettk

Hi, My name is Ivett Kocsár. I've read the project details and as you can check my profile, you will see that I've had experience in the customer service field. My experience: - Used Zendesk on a daily basis (alway More

$6 USD / hour
(0 Reviews)
0.0
JoshuaTra

Hello, i believe i would be a great fit as i speak native English and have a experience dealing with customers. I also have a ton of computer experience and think i can greatly impact the company. Also i can start as s More

$8 USD / hour
(0 Reviews)
0.0
$5 USD / hour
(0 Reviews)
0.0
$5 USD / hour
(0 Reviews)
0.0
danielaciceu

Experience using Zendesk. Customer service experience. Email and phone support. Excellent communication skills.

$15 USD / hour
(0 Reviews)
0.0
dncjmnzbcd

Hi! My name is Danica Bucad. I have extensive work experience in Customer Service and Sales. I have done inbound, outbound, email management, eCommerce, cold calling and appointment setting for over 12 years. I bring t More

$8 USD / hour
(0 Reviews)
0.0
nicolasnyle

Hi there, I have been working as a full time customer service rep for more than 4years now,I've been to and work for a lot of big companies here in our country all of the companies that i been to covers full customer s More

$3 USD / hour
(0 Reviews)
0.0