We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member.
You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.
- Experience using ZenDesk
- Experience doing customer service for Dropshipping & E-Commerce stores
- Respond to customer requests on ZenDesk in perfect English
- Issue refunds according to our refund policy
- Re-send products to customers when needed
- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)
- Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times
- Create Zendesk marcos for future possible scenarios to speed up the workflow