Good day
I hereby apply for the advertised position. I have worked as a customer service agent for 8 years and as a performance coach for 2 years. I worked for Boden, a mail order clothing company in London. I assisted customers with sizing questions, processed orders, tracked orders and assisted with enquiries. I also worked for a Medical aid company and an Insurance company in South Africa. My main duties were assisting clients with enquiries, updating personal details, plan changes, processing refunds and payments. I communicated with clients by email and telephone.
I also have experience in retaining irate clients. I always ensure that the client has a pleasant experience when communicating with me. I am helpful, kind, patient, hardworking, pay attention to detail and work well under pressure. I aim to please customers because a customer will be loyal to a company with excellent service. I look forward to working with you and being an asset to your company.
Kind regards
Jabu Muguwe