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Customer Support Agent -- 3

$70-80 AUD

Closed
Posted over 3 years ago

$70-80 AUD

Paid on delivery
We are small business based in both Australia and Malaysia that provides education consulting and career guidance for students or clients in Melbourne, Australia. We currently have a mobile-App based platform that also includes a website version that is set to be a large search engine where users can find educational courses and jobs world-wide. We are now looking to hire people who have extensive experience providing customer support or advice online to clients in English-speaking countries, especially Australia for a role that primarily involves education consulting and career guidance for students and job seekers. You need to have a high level of English proficiency to qualify for this job to work with Australian clients in Melbourne WHAT NEEDS TO BE DONE: To provide users education/career guidance with the use of the search engines' data and tools primarily being the chat box feature as well as facilitating any school and job applications when needed. This is intended to be a part-time/freelance job that pays on a weekly basis where you can work from home within a span of hours on a rotating roster between 9am to 4pm, 5pm to 12am, 1am to 8am Australian time. Hence, this job is also suitable for those who live in other countries with time differences that are best suit to accommodate the night shift in Australia such as New Zealand, India, Indonesia, etc.
Project ID: 27858446

About the project

74 proposals
Remote project
Active 3 yrs ago

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74 freelancers are bidding on average $91 AUD for this job
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Hi I am always excited to take the roles of customer service and have passion for them. I have handled customer service for many companies based in Canada, US, Europe and Australia over a time span of 7 years. I have dealt with live chat, email support, phone support, appointment setting and much more. I do have an experience of students consultancy and it was around 10 years ago. I was working at a students consultancy office in Pakistan and was helping students planning to go to UK, China, Australia and other countries for study purpose. I also have worked with a recruitment company and know the process of hiring so based on that experience I can manage career counseling for the students and job seekers. We can discuss the details over the phone or chat and see how should we proceed. I will look forward to hear back. Best Nasir
$70 AUD in 7 days
5.0 (3 reviews)
6.6
6.6
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Hello I am Mousumi, I read the details of your project. I believe I can be the online assistant you are searching for. I have done work like this before and can do your project without minimum supervision. I can start working for you right now and do it for years to come. Please message me for a detailed interview.
$70 AUD in 5 days
5.0 (6 reviews)
5.8
5.8
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Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites. I do have previous experience in customer support for over a year. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Managing the email list of the company. In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity.
$75 AUD in 7 days
5.0 (22 reviews)
5.0
5.0
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Hello, I am Vivian, an experienced customer support agent from Nigeria. I see that you are looking for a customer service representative and I would like to offer my services. I have worked similar roles as a customer support agent for an ecommerce company based in Canada . I am available between 12pm to 6pm EST Monday to Friday but this schedule can be adjusted if need be. How about a quick chat to get to see if I would be a good fit?. I hope you give me a chance to work with you. Best Regards.
$75 AUD in 7 days
5.0 (2 reviews)
4.6
4.6
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Dear Client, In response to your recent job posting inFreelancer, I would like to apply for the customer support position. After reading your job requirements, I am certain that I’ll be a valuable addition to accomplishing your task. Here's a little bit about my qualifications and experience: I have completed my BA in Business Administration at the University of Wales UK . My administrative, help desk/customer support, VA, social media marketing, web-research/data mining and other experiences in different companies has prepared me to take on more responsibility in a fast-paced environment. Moreover, I have good communication skills and full command of written and verbal English and a few other languages. I am confident in the skills and knowledge I have gained in the past years.I have also gained the experience in diversified sectors of an industry, communication skills, customer service and administration with IT skills. Looking forward to hearing from you. Thank you for your consideration. Best Regards, Hasina
$72 AUD in 1 day
5.0 (5 reviews)
4.4
4.4
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Dear Hiring Manager, I am interested in joining your team as customer support agent. I live in Jakarta, Indonesia, and I think I can work on this project at midnight roster. Please let me know about this project. Thank you for your time and consideration, Regards, Gusti S. Rino
$80 AUD in 7 days
5.0 (2 reviews)
3.1
3.1
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Hello I am Aliz from Romania a computer teacher with good English so I can help with your project.
$75 AUD in 7 days
5.0 (3 reviews)
2.7
2.7
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Hello! reviewing your job detail really jumped out at me, its a must to have strong customer service support with knowledge and attitude as customer service. Being a good listener, well given informative person is a huge things. I am Misnah from Malaysia, i would love to offer my skills for this job and giving back to the community. I hope i can get a message from you soon and start working for the community. HIRE ME NOW! Regards Misnahs
$80 AUD in 7 days
4.9 (3 reviews)
2.9
2.9
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I have handled ghostwriting and lead generation projects. I also have considerable experience in administrative assistance during my internship, such as updating and keeping of records using Microsoft Excel. I enjoy doing clerical tasks for day-to-day operations. I am organized, keen to details, and have high level of stress management.
$75 AUD in 7 days
5.0 (2 reviews)
2.5
2.5
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Greetings, I am an experienced tele-caller with over a decade experience in call centers working with US, UK, Canada & Australia campaigns. Kindly share more about the project. Kindly initiate a chat and we can get started. Regards Nikky
$75 AUD in 2 days
3.0 (1 review)
2.2
2.2
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Hello , I have 9 years experience in worldwide companies and I have worked with US, Australia, Asia and African TimeZones. I am currently looking for 1 job after hours work, I am familiar with LiveChat, Zendesk, Slack, CRM, Zoom etc. I can work as Team Lead for your Support Team and I will help you to provide 24x7 Customer Support. I am looking forward to hearing from you and then I will share my updated resume with you guys.
$80 AUD in 1 day
5.0 (1 review)
1.5
1.5
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Hello my name is Anis I'm from Indonesia I really interested in your Project and I would like to be part of your team, I have been working as Virtual Assistant before and Entry Data and handle a Lead Generation. I'm willing to learn from the beginning and I also fast learner. I wish I could work with you in near future Please let me know if you're interested in working with me Thank you
$75 AUD in 7 days
5.0 (1 review)
0.5
0.5
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I am a professional data entry expert.I can complete the work within set target time frame.I am a very honest person.
$75 AUD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi i have read your requirements. i can assist you in this work. i have experience in both voice and non voice international process. i have typing speed of 50 wpm. flexible to rotational shifts. experience in ms office and online research. lets discuss the details over chat.
$70 AUD in 1 day
0.0 (0 reviews)
0.0
0.0
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You can choose me I am a successful data entry specialist with an enormous knowledge in computer science
$75 AUD in 7 days
0.0 (0 reviews)
0.0
0.0
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Good Day! I came across your job posting looking for a Virtual Assistant. With this, I would like to apply for the job post just in case you still need one. I finished my bachelor degree in engineering and worked as an intern in a government agency, mostly doing administrative/office tasks. I am confident that I will be able to do tasks within the alloted time and with the best that I can. Please consider my applicaton for this job. I am willing to be trained and learn new things from you. SKILLS: * Email Support * Data entry/encoder * Time management * Proficient in oral and written communication * Knowledgeable in MS-Office Apps (Excel, Word, PowerPoint, Publisher) * Following Procedures * Interpersonal Skills * Answering Product Inquiries/Questions * Processing Or ders Job Experiences: * Monitoring and maintaining computer systems and networks * Resolving escalated customer complaints * Providing support, including procedural documentation and relevant reports * Troubleshooting system and network problems, diagnosing and solving hardware or software faults I am willing to put my resume for further checking. I am hoping for a positive feedback for this. I am glad to accept decision whatever it may be. Thank you and God bless! Truly yours, ERICA JEAN B. BRINCES
$75 AUD in 7 days
0.0 (0 reviews)
0.0
0.0
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Hi sir, this is Nithish am seeking for this type of work. i really wanted to work in your career guidance support system. please give text me in inbox
$70 AUD in 1 day
0.0 (0 reviews)
0.0
0.0
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I am passionate about my work. ... I am ambitious and driven. ... I am highly organised. ... I'm a people person. ... I'm a natural leader. ... I am results oriented. ... I am an excellent communicator.
$70 AUD in 7 days
0.0 (0 reviews)
0.0
0.0
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Good Day, It would really be an immense pleasure for me if I can be of any assistance to you pertaining to your Job Opportunity "Customer Support Agent -- 3". I have gone through with all the details of your job post and I believe I can absolutely deliver unmatched results in this regard as I’ve been meeting and exceeding the expectations of diversified customers and positioned the companies for better exposure and greater marketability many times. I’ve been working as a Virtual Assistant for couple of years on different platforms with multiple companies, I've been providing customer support, back office support, doing data entry, Project Management, Marketing, Lead Generation and web search for them. I've been providing top notch customer services for the past 12 years via phone calls, e-mails and live chat modes to worldwide customers which includes but not limited to ATnT, SHELL, Nike, Adidas, NCR, WPP, DOVER, IMS-Health. For these customers, I have updated the catalog of major OEM's, i.e. IBM, DELL, TOSHIBA, HP, LENOVO and updated the orders and quotes in accordance with the ETS and defined SLA. I've been working for a Melbourne based company for the last 02 years and quite comfortable to work in all the Australian time ones as specified above by you. Looking to have your positive response soon. Regards, Imran Aslam
$500 AUD in 30 days
0.0 (0 reviews)
0.0
0.0
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I have degree in Bachelor of Arts in English Language and experienced in handling international campaign (US). I worked as Customer Service Representative providing excellent customer service handling inbound and outbound calls, Live Chat and emails. I will be best fit to this job.
$78 AUD in 5 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Avondale Heights, Australia
5.0
27
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Member since Mar 20, 2012

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