A successful and growing international company is looking to hire freelancers on the long term basis for their Customer Support department.
- excellent English language;
- must be native in one of the following languages: German, Finnish, Norwegian, Swedes, Portuguese or Spanish;
- must have proven experience on Customer support representative roles;
- with excellent verbal, reading and writing skills;
- very good communicative skills and enjoys working in a team
- flexible and willing to work any hours/times needed, including weekends;
- being a dynamic multi-tasker, able to effectively manage different tasks simultaneously;
- knowledge of basic MS Windows functions;
- be friendly, energetic, motivated and reliable;
- deliver a clear communication;
- have a positive approach towards solving problems.
• Be on live chat to serve our customers;
• Answer or reply to any customer coming via live chat and/or e-mail, providing a satisfactory solution to the customer's inquiry and exceeding his / her expectations in doing this;
• Work together with team leads and trainers to constantly keep your knowledge up-to-date;
• Providing swift and comprehensive feedback to the team leads in case any current issues that need special attention arise;
• Making sure that the customer is satisfied with the whole customer service experience, every time;
• Managing customer accounts;
• Informing customers about current and upcoming promotions;
• Suggest improvements to sites, products, processes.
32 freelancers are bidding on average €12/hour for this job
Hello, from [login to view URL] we are able to provide part of the services you are looking for (German, Spanish and Portughese). Please contact us to create a dedicated offer. Marco
Hello, I'm a native brazilian, with excellent grammar and intermediate english. I'm also a developer and I have worked for 2 years with customer service. Thanks for the oportunity.
Native norwegian Home office work from home Translation/chat moderation Professional and well done work. Lived in the US for 3 years, speak and write english fluently
Motivated by higher values of competence, honesty, and spirit of selective organization, I gather ability to lead as to be led, with attention and respect. I'm Portuguese native, fluency in English