Live Chat Agent for SaaS Provider (Work from Home)
$2-10 USD / hour
We are a SaaS provider and we are looking for someone to help other agents work Live Chat. We provide project management software to construction companies. Your English and grammar and punctuation must be great. Great as in, the customer should not think, "Does this person not speak English?"
All support will be online. Voice support isn't a requirement.
Hours worked will be 9AM EST - 5/7PM EST, Monday - Friday.
We are ONLY looking for long-term commitments. If you are the type of people that likes to hop from one job to the next, continue your search as we are not interested.
Our customers are construction contractors. When you reply, tell me if you have any knowledge in the industry or not. This will not disqualify you as long as you are willing to learn.
REQUIRED
--You must be self motivated and not someone who has to be reminded multiple times to complete tasks.
--You need to be a problem solver. Someone who can help a customer find a solution or if there is a bug, help us identify it so that it can be fixed.
--You need to be reliable. If you cannot work the scheduled hours above, move on to another opportunity. If you are 'sick' often or find reasons to be late or need to miss work, move on.
--You need to have a stable internet connection so that you are not dropping chats.
OPTIONAL
--Higher pay will be provided for someone who speaks English very well as their first or second language. Someone should not hear you speak and think, "Great, another call from someone in India!"
--If hired for this reason, you will also be tasked with basic follow-up calls.
--A quite environment is a must. When calling someone, the customer should not hear your dogs and kids fighting.
--A good quality microphone would also be needed. Not the in-line mic that came with your iPhone years ago.
--Record an audio sample to be considered for this portion. It can be of you reading this or anything else.
Still with me?
If you are looking for a stable opportunity with a growing online company while being able to work from home, please consider us. But keep this in mind... the budget range is large and that does NOT mean that you should bid on the high end. Only do so if you cross off each item above.
The person must also be detail orientated. If this is you, be sure to mention if you have construction knowledge or not. If you fail to mention then then I will know you are not detail oriented and your bid will be flagged.
Pay is every two weeks on Tuesday through wire/PayPal/MG.
If you have questions, go ahead and ask and I'll add the necessary updates to the listing to clear any doubts.
Project ID: #23517850
About the project
44 freelancers are bidding on average $8/hour for this job
Hello! I would like to be considered for the position of your Live Chat specialist. I have gone through your description and can see that you need someone who understands the Customer Service role, I feel I am that per More
Hello, I hope you are fine. This is to express my interest in the job posted I have to admit that I do not have experience in construction but good thing to know is that I have a great internet connection and I am neve More
Hi, I’m writing to express my interest in your customer service position. Having worked across customer service for several years I feel I would be a valuable asset to your team. I have a wealth of experience when it More
Hello, I am Himanshu from First Choice Web. We have over 10 years of experience of working as a virtual assistant. Sadly we haven't worked in construction industry before, but we are really interested to learn. We ha More
Hi Project Manager Greetings, I have read your project detail. I am very much interested about your project. I have good written skill in English but I don't have good spoken skill. With this skill, I think I can conve More
I Have Basic Construction knowledge. Dear Sir, I am writing to express my interest in a full time customer service position with your company. I read your job posting that appeared on Indeed. I believe my skills, exper More
Good day! I am a well rounded virtual assistant. A responsible and dependable Administrative Assistant for 3 years. My formal education is Bachelor of science in Information Technology. After I graduated, I first lan More
I am a native spanish speaker with a C2 english level. I speak english perfectly. I would REALLY enjoy this job, for it is EXACTLY the type of gig I was looking for. I know I am a new freelancer, but if you give me a More
Hello, I have read your requirements and I am interested to do this chat agent role. I have 5 years experience in international chat and email support. Thank you.
I am interested in computers and mobile devices. I am a mechanical engineer student. I have English knowledge. I apply because I love this job. I wish you a good day.
I have vast experience in Customer Service. I am flexible and willing to work extended hours