Quality Analyst/Trainer

Key Accountabilities/Responsibilities: • Train, Audit & Develop associates and Customer requirements/methods. • Provide follow through in the form of audits, side by sides and kick-start meetings. • Assist in maintenance of training material storage, providing updates for curriculum. • Pass new updates team members & support the team in new training initiatives and coaching methods geared towards quality improvement. • Performs other work related duties as assigned. Desired Knowledge and Skills: • Strong mailroom and/or data entry background and a dedication to quality & improvement. • Proven quality results and an understanding of what constitutes a quality product/interaction. • Ability to identify opportunities for improvement in our processes & struggles with our associates. • Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality. • Organized and attentive to detail. Education, Experience and/or Training: • Proficiency in MS Office is required. Mailroom and/or Data Capture knowledge and experience is required. Those who are looking for full time opportunity they can apply by giving their resume:- Manisha Singh Recruitment Consultant