Key Accountabilities/Responsibilities:
• Train, Audit & Develop associates and Customer requirements/methods.
• Provide follow through in the form of audits, side by sides and kick-start meetings.
• Assist in maintenance of training material storage, providing updates for curriculum.
• Pass new updates team members & support the team in new training initiatives and coaching methods geared towards quality improvement.
• Performs other work related duties as assigned.
Desired Knowledge and Skills:
• Strong mailroom and/or data entry background and a dedication to quality & improvement.
• Proven quality results and an understanding of what constitutes a quality product/interaction.
• Ability to identify opportunities for improvement in our processes & struggles with our associates.
• Excellent oral, written and presentation skills; ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
• Organized and attentive to detail.
Education, Experience and/or Training:
• Proficiency in MS Office is required.
Mailroom and/or Data Capture knowledge and experience is required.
Those who are looking for full time opportunity they can apply by giving their resume:-
Manisha Singh
Recruitment Consultant
Hi Manisha,
Good day!
My name is Robie. I have experience as a Quality Analyst and a process trainer. I've been on this job for more than three years now.
Looking forward to have deeper discussion with you regarding this project.
I am experienced in audit and have a comfort over the audit methodologies. I had been working with a big 4 for almost a year and a half. I see with my background and the skills I have gained working in a big 4 could be of a big help and makes me an ideal candidate for the job