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Customer Support Person Familier w/ Internet Marketing Needed

$2-30 USD / hour

Cancelled
Posted about 12 years ago

$2-30 USD / hour

ONLY LOOKING FOR PEOPLE BASED IN THE U.S. SORRY Important: Please read this whole post. If you can't follow these instructions I'll assume you can't follow any instructions and I won't reply to your application. ## Deliverables ONLY LOOKING FOR PEOPLE BASED IN THE U.S. SORRY Important: Please read this whole post. If you can't follow these instructions I'll assume you can't follow any instructions and I won't reply to your application. NOTE: If you are familiar with Internet Marketing in the capacity as found on [login to view URL] you have an Ace in the Hand (please be honest about your experience, we will be able to tell after speaking with you the first time, so do not waste your time or ours ;-) NOTE #2: If you live in or near Garner, NC this is a major plus (let us know) This position is for an all around customer support person who is able to wear many hats at once, because during the course of a day you may end up being; Personal assistant, administrator, project manager, customer support person and affiliate manager all in one. If you are not one who deals with having multiple responsibilities on an ever changing basis this may not be for you. I own an up and coming, online information publishing company that sells a variety of products and services to customers across the globe. I'm looking for two new enthusiastic and friendly individuals to help me grow my business and take care of our great customers. The Creative Control team is up to nine people now across three different continents. We run a lot of launches, create a lot of products and services and pride ourselves on actually caring about our customers, unlike a lot of the industry. You responsibilities will include helping me to grow my business and include but not limited to; Handling front line customer support for my range of products and my affiliates but on a daily basis you WILL also be asked to help out with other things including but not limited to; Creating systems In and outbound phone orders and customer upselling In and outbound customer support phone calls Answering of customer support emails Replying to customer support tickets submitted to our online support desk Enough about us, let's talk about you. You are team person. Most of our staff are virtual and located in other countries such as India and/or the Philippines. You're a great communicator. Our customer support system is both phone and email based (we use Kayako to run our support desk) and internally we use Skype to keep in touch -- that means lots of reading and writing. You speak good English. Our software and support is all done in English. Some of our customers don't have perfect English, so yours needs to be that much better to compensate. You can commit to 10--30 hours per week. Our work load varies. We'll guarantee you 10 hours per week in the quiet times, but you should be available for up to 30 hours per week in the busy times. You can work most weekdays. Our business runs every day, customers email us every day. We try to respond to everyone within 24 hours even if it's just to tell them we're working on their problem. If you can only come into the office two days a week, you won't be able to help us. You're reliable. When you have a sick day or a vacation, you let us know that you won't be around. What you're not going to do is vanish for two weeks without telling us and then expect everything to be fine. You're smart enough to know we're not going to appreciate that. You're calm and collected. Most of our customers are lovely, but even lovely people can get frustrated when stuff doesn't work. They all need to be treated with respect, no matter how rude they can be. You're familiar with WordPress, MicroSoft Word, Power -- Point and a few other of the more basic programs. Honestly, this one isn't essential, but it would definitely set you ahead. You must be; Honest Able to work alone Reliable (as in not someone who calls in every month... We've been there) A fast learner as we work with a huge variety of computer programs as well as introduce a nice variety of new products which you'll be required to learn in order to effectively communicate it's usefulness to the customer Skills & Experiences Needed: Must have excellent analytical, organizational and communication skills. Must be a hands-on/ team-player with an attitude toward tackling tactical and strategic work. Must have the ability to work on multiple initiatives simultaneously. Must have a comprehensive knowledge of MS Access, Excel, PowerPoint Word. Since we are on online marketing company, if you have any experience with any of the following please let us know up front; Website Building / Maintenance (httml / css / etc.) PPC Marketing Article Marketing Search Engine Optimization Copy writing (direct marketing or IM style.. Not Madison ave style ;) Tele-Seminars Webinars Autoresponders Internet marketing in general (please state in what form and your experience / knowledge level) IMPORTANT: Please post your desired hourly rate, resume and any questions that you may have. Please understand that this is a work for hire position and that you will be working as a freelancer, responsible for paying your own taxes, insurance, et... You must be: - A quick learner - Able to delegate task - A team player - Available long term - Available by phone for daily meetings (must be able to call INTO the U.S.... I don't use Skype) Cheers, Ty College students welcome! P.P.S. Again you must be *Extremely* Internet savvy, so explain what online experience you may have (i.e. PPC management, Article marketing, SEO, Social Media, Web 2.0 etc) To apply simply respond to this post and tell us why you want to work with Creative Control. You should include your hourly rate, any relevant experience and skills, and a brief description of why you are the best person for this position. Lastly let me know what Customer Support Systems (like Kayako) that you have the most experience with Must be able to make phone calls around the world using a VERY CLEAR phone line (not Vonage or Skype)
Project ID: 2703916

About the project

6 proposals
Remote project
Active 12 yrs ago

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About the client

Flag of UNITED STATES
Garner, United States
4.9
284
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Member since Sep 18, 2004

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