Client Services Representative
min $50 USD / hour
The centre of the Business Operations team & the first point of contact for all Smarkets customers. You will interact and manage relationships with our customers through multiple channels, as well as ensuring the site is live and accessible.
Responsibilities
Interact with our customers through live chat on the website, phone, email and social media.
Process payments, check and approve customer documentation and manage other office administrative tasks as required.
Identify any customer impacting issues on site and raise them with the correct team.
Go above and beyond to provide an exemplary level of customer support and user experience.
Requirements
Outstanding communication skills (this includes strong written and spoken English) with the ability to interact with technical and non-technical groups across different levels.
Able to work flexible schedules including nights, weekends and public holidays.
Capacity to work effectively in a fast-paced environment with shifting priorities.
Excellent problem solving skills.
Adept at working independently and with little direction (we love self-starters).
Helping customers to get the most out of the website.
Good typing/ keyboard skills and computer literacy.
Project ID: #16321801
About the project
21 freelancers are bidding on average $54/hour for this job
""Dear Next Employer We will give you the best result by using my Past experience and excellent academic skills on your project. You can chat with me and let's get started, Thanks""
Hello, I am a customer service representative and would be abls to help you. Regards, Relevant Skills and Experience Customer service and data entry
I was raised and mold in a customer service culture, in my background you can find a large experience dealing with clients.
Hi, I have gone through your project description and i am very much interested in doing your project. I am sure i will exceed your expectation. Thank You !
Hello Sir/Madam, I believe that for accomplishing any project the most important thing is trust, proper communication, honesty and at last knowledge. It might be possible that i do not have relevant experience but in D More
I am writing in response to your project seeking a Client Services Representative. As highly competent Client Service Representative, I would bring resourceful, flexible, and hardworking attitude to this role In my More
hello, My name is Ashish Singh. My city name is Delhi and my country name is India. I want to know more about your project. I have seen your advertisment on Freeelancer.com. I am having a team of good skilled persons a More