customer service
$1500-3000 USD
Paid on delivery
Job Description
To perform clerical customer service and accounting duties in support of utility service activities involving requests for service, handling customer complaints, providing information and maintaining related financial records.
Major Duties
Assists residential and commercial utility customers
Establishes new utility accounts
Maintains and balances cash drawer daily
Collects and processes bill payments
Collects and processes various permit fees and various tax payments
Assists in processing overdue accounts and arrange for cut off and re-connection of service
Handles the final billing process for closing customer accounts
Ensures that all work orders have been completed; re-issues work order when necessary
Assists customers in person and on the phone with questions and complaints regarding utility bills
Provides information to the general public or other governmental agencies by telephone or in person; answers inquiries or requests and resolves complaints and problems
Evaluates inquiries in order to provide the most useful and appropriate information
Assists in the dissemination of information concerning the functions and services of various City agencies
Explains, in general terms, procedures, office hours and location of various local, City, state and federal offices and makes proper referrals to the public
Receives, opens and routes incoming mail
Performs routine general clerical and filing duties
Performs other related duties as assigned
Project ID: #15391762
About the project
4 freelancers are bidding on average $2167 for this job
Hi, I am CPA by qualification, having experience of more than 6 years in a reputed MNC as a Financial Analyst, having good knowledge in Accounting and well versed with various Accounting software. Regards Pooja shah
I have briefly read the description on IOS|Android|Web development, and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well. Relevant Skills More