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Customer Service Representative

JHampton & Co. is a full support virtual call center staffing company that connects our customer service agents with legit Fortune 500 clients to become certified in their software and programs. Our combined 7+ years of experience in the call center field affords our team to guide our agents on being successful in each opportunity.

Our agents have unlimited options to:

- earn competitive pay

- create a work-life centered around comfort and convenience

- invest in themselves to develop as Customer Service Professionals

- receive quality, continuous resources from our support team and more.

We are currently seeking remote Customer Service Professionals. Our CSPs handle sales, technical and support calls for some of your favorite brands. Becoming a CSP with JHampton and Co means earning an income from the comfort of your home. Here's what we're looking for in our agents:

Responsibilities

- Manage large amounts of incoming calls

- Professional, outgoing personality

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Skills

Must be at least 18 years old.

Ability to pass a background check.

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

*Disclaimer: We currently only accept US-based agents; except in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin

Skills: Data Entry, Customer Service, Customer Support, Data Processing, Technical Support

About the Employer:
( 0 reviews ) Alexandria, United States

Project ID: #32772124

12 freelancers are bidding on average $10/hour for this job

amityad97w

Good day! I am a data entry operator and I love to do it and I'll do this assignment with my full potential so give me this opportunity. I'll make you feel proud. THANKYOU.

$8 USD / hour
(0 Reviews)
0.0
pawangond170

Hey there'sHey Customer You Send Us Your Data I Will Operate It I Am A Certified Data Operator You will get the job done once within 2 hours i am very honest thank you

$12 USD / hour
(0 Reviews)
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JavierArias1

As a representative I’ll do my best as I can to make customer calls happy, making sure the customer needs are totally done and make sure during my job hours feel as customer not just been an agent also to grow up on al More

$12 USD / hour
(0 Reviews)
0.0
dsudipa20

Hello, I read your requirements and i am interested in your project. I have 3+ year's experience in customer service service and I have all tool's to achieve this task. Please message me to discuss more.

$8 USD / hour
(0 Reviews)
0.0
dsraju25

I have good experience on customer service support via live chat, email and phone discussion. KYC documents verification.

$10 USD / hour
(0 Reviews)
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Sreeprakash94

I work as technical support professional for various MNC's across the geographic location. I involved in various tech support projects

$12 USD / hour
(0 Reviews)
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Akankshapandeyy

Hello Sir, Greetings!!!!!!!! My team has been engaged with few very talented an hardworking candidates those were are excellent in their communication skills. to discuss further you can connect me in the chat box.

$10 USD / hour
(0 Reviews)
0.0
(0 Reviews)
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westfrog

Strongly skilled customer service agent with 11+ years experience, automotive customers problem solving, excel skills, commercial relationships management

$12 USD / hour
(0 Reviews)
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chanchal768

I have total 5 years experience. 1 year experience in homeshop18 as TSE. 1 year 7 month experience in one97commnication pvt ltd as customer support associate. 2 year 4 month experience in ienergizer IT services pvt Ltd More

$8 USD / hour
(0 Reviews)
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ElaineNuyda

I have work as HR and Admin Assistant for almost 4 years specializing in recruitement, timekeeping and payroll and admin jobs. I also doing Orientations to a lot of people. I have a good communication skills with knowl More

$10 USD / hour
(0 Reviews)
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shane0112

I am an experienced customer service representative with almost 6 years of experience assisting U.S., Australian customers. I served as customer service representative and service desk analyst who are taking in calls a More

$9 USD / hour
(0 Reviews)
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