I am interested in helping with your project. I live in Europe, but my hours are in line with the hours you have posted for EST so it would not be an issue. I have an iPhone X and use VOiP for calls to the US (free calling), and it is extremely reliable. Internet speed is upwards of 100meg most times. I have a 2017 MacBook Pro with nearly all data entry type software, and also running Parallels w/Windows 10. I am looking for something long term.
Regarding my past work, I have worked in Customer Service related to medical device manufacturers and electronics for over twenty years. I provided such good Customer support that quite a few of my regular contacts would send gifts such as baked bread, pies, etc. It was definitely interesting. I strive to provide the highest level of professionalism and support and my goal is to leave the Customer always satisfied (the Customer is always right).
I look forward to hearing from you.