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OPERATIONS MANAGER

✶ Remote Role✶

If you are enthusiastic, love people and process management, and want a stable long-term role where you can take ownership and make a real impact - this role at ResultStory is for you!

Note: Please read ALL the job details before applying.

Are you amazing at these three things?

Managing People

Creating and Improving Processes

Using Software to Manage Projects & Automate Tasks

If that's you, please read on!

The Role:

✭ Operations Manager ✭

-Part-time or full-time options, long-term position

-Remote! Work from home

-Opportunity to grow within the company

-We operate during London business hours (GMT+0), Monday to Friday

Your Mission:

We are a 'Productized Service' business - we make our service so clearly defined and consistent, that it becomes a product.

You will be working on a not-so-secret mission: To lead operations for the delivery of our service.

Accountabilities will include:

Leading a team of 4 (set to grow to 6 or more by the end of the year)

Keeping service delivery consistent, at a high-standard and always on-time

Managing team workload, training and absences

Working on processes and systems that improve our customer experience and make our team more efficient

Leading the roll-out of new additions to our service or customer experience

Being a software pro, find and maximize software capabilities to manage tasks and projects and look for solutions to automate tasks

Helping our clients be successful with our service

Answering high-level team and customer questions

Being a problem solver who demonstrates extreme ownership of finding solutions

You will be working with software like Zapier, Notion, Zoom, Stripe and Trello.

This Role is for You If:

- You're great at managing and nurturing a team, guiding staff members towards their fullest potential and output

- You take full ownership of tasks and outcomes

- You focus on the reasons behind a presenting problem and seek to solve the cause of the problem, rather than the problem itself (so that the problem doesn't keep happening)

- You are tech savvy and know how to figure out new programs and software quickly - you google solutions, watch YouTube tutorials, contact support and figure stuff out

- You understand KPI's and can put plans in place to hit targets

- You enjoy creating SOP's and understand how to building and maintaining them

- You have a conversational/advanced level of English, and are super comfortable speaking and writing in English

- You pay attention to detail and don't miss the little things. In fact, in the application form there is a question 'Do you pay attention to detail... What is the capital of Portugal?'. To show us that you did carefully read this job description, select 'Arrifana' as the answer (it's not the correct answer, but that's ok. The purpose of the question is test your attention to detail, not your geography skills.

Benefits:

- Incredible growth opportunity to expand your skills in online business management, automation, people management, product development and customer success

- Work for an exciting, dynamic company that is personally and professionally growth-oriented

- Take complete ownership of a large area of the business - it's will be your domain to run and optimize

- Long-term stable role

Extra Benefits!

We believe health and hobbies are important for a work/life balance - so you'll get a $25 per month allowance for health, fitness or hobbies!

This means we can pay for your gym membership, yoga classes or for you to take up a cool new hobby like archery!

We believe in personal & professional development - so we'll pay for any books that will help your development!

Each month you can buy one non-fiction book that will help your personal or professional development and we'll reimburse you for the cost (or we can pay for an audible membership).

To apply you can find more details about the position here: [login to view URL]

Skills: Development Operations, Project Management

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About the Employer:
( 0 reviews ) Cagayan de Oro, Philippines

Project ID: #30575300

13 freelancers are bidding on average $16/hour for this job

Rabihedelbi

Dear Sirs, My name is Rabih El Edelbi and I am a project and operations manager who has the required PMP, PRINCE2 Practitioner, M_o_R and Oracle Scheduling qualifications, along with comparable experience of w More

$5 USD / hour
(0 Reviews)
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rajeev54321

Greetings Hiring Team, I have passion, experience and qualification around the required job description. Kindly peruse my profile and let me know if there is a fit. Looking forward for your response. Thanks Raj More

$29 USD / hour
(0 Reviews)
0.0
abbasibnhusayn

Hi, I'm Abbas Ansari and I'm management and finance professional and have worked in a Project Manager role in various projects. Yes, I can commit for a longer term work. I've read requirements and understands what's su More

$25 USD / hour
(0 Reviews)
0.0
anisha0374

Dear Sir / Madam, I have hands on experience in managing projects. Have worked on projects as channel owner, product owner, platform owner as well as significant stake holder. Have worked upon projects of IVR, USSD, Vi More

$13 USD / hour
(0 Reviews)
0.0
dhotebhaskar

What is the capital of Portugal? -Lisbon Hello, I am prince II certified OPERATIONS MANAGER/ PROJECT MANAGER. I've been working for the last 8 years as a project manager. I have rich experience working with the Remote More

$13 USD / hour
(0 Reviews)
0.0
Listosam1

I would like to express my interest in this available position. I have 9years experience in managed services(operations) in the telecommunications industry managing people, processes improvement and meeting KPIs have b More

$18 USD / hour
(0 Reviews)
0.0
ceo630

Presently I am working as a Project Manager in Bangladesh. My qualification is MBA in Human Resources Management and PGDHRM. I have managerial experience for 13 years in different organization . So I will be able to p More

$5 USD / hour
(0 Reviews)
0.0
ajaypillaim

hi Do you pay attention to detail... What is the capital of Portugal? ans: Arrifana Greatings from the wonderful world of operations.. A expert in the field of operations and handling various facets of operations f More

$20 USD / hour
(0 Reviews)
0.0
nadahmad

Management expert with 15+ years of experience in IT Technology Solutioning, Implementation and Project Delivery. Completed post graduation degrees MCA and MBA (Operations & HR). Holds global certifications like PMP More

$23 USD / hour
(0 Reviews)
0.0
marcos7

Hi, I am Marcos and work as Project Manager in Merck. Before I have been working as team leader and software developer for around 7 years. During those professional years I have been learning and improving several s More

$20 USD / hour
(0 Reviews)
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dubeyvijay291

I have four years experience in operations executive and two years experience in operations manager so I can manage this bid

$11 USD / hour
(0 Reviews)
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ram300478

Greetings ! I am confident that I will be the best fit for this work, as I have 2 decades of experience in the areas you have mentioned. I am very much organised, people friendly and got the never say die attitude. I More

$14 USD / hour
(0 Reviews)
0.0
samuthiraraj

Hello, First of all ,I have to tell this, the way you describe about job is very much better than any other prospal from lancers here, that's fabulous. By the way, Myself, i worked as Quality Analyst in ecom platform More

$13 USD / hour
(0 Reviews)
0.0