Survey module for FreePBX / Asterisk
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Project Budget$250 - $750 USD
Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services.
Current software versions:
Here is what is needed.
After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed.
Survey will consist of 2 fixed questions.
We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache.
Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain:
+ Survey number
+ Survey name
+ Agent (Extension) that fired the survey
+ Queue that fired the survey
+ Date and Time
+ Caller id from original customer call
+ Asterisk call id (To identify call recording)
+ Question 1 result (Numeric 1 to 5)
+ Question 2 result (Numeric 1 to 5)
Average results for each of the questions should be displayed on a web page, by asking for Survey number.
Results should contain:
Survey number and name
Average Result for Question 1 for Agent #
Average Result for Question 2 for Agent #
Overall Average Result for Question 1 for all agents
Overall Average Result for Question 2 for all agents
Expected delivery time 7-14 days.
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