(Fixed Price Only) Need to build a complaint accepting system

Job Description:

*****this project needs knowledge of workflow system like Camunda, Flowable********

Price = Fixed

Tech stack - Java, Spring, Spring boot, Spring Security, React.js (Java stack only), Camunda workflow,

UI Screens = 4 to 5

Database tables = 4 to 5

Complexity level = LOW

Looking for a long term association

Those who bid low and later quote a higher price kindly refrain from bidding,

we need serious developers only, if you are fresher in the market and have zeal for coding and looking for longterm association you are welcome

*******HERE ARE THE DETAILS**********

We want to make a complaint accepting system, this module is a small part of a larger project that we undertake to build, this module is the simplest feature of the larger system. This module is meant to test your capability around developing the complete application in future.

This module of application is called the intake module and it has following set of features and functions

1. The customer of a financial institution will call the customer service helpline of the bank to register their complaint, the user at the bank who receives the call from the customer will have to search the customer, so the user should be able to search the customer using following variable

Demographic Details

a. First name, middle name, last name

b. Address line 1, address line 2, address line 3 etc.

c. Zip code or Pin Code

d. Phone number

e. Email

Account Details

a. Card number

b. Account number

c. Relationship number

2. The customer can have multiple relationship with the bank, for example they may have a credit card, a digital wallet, bank account etc. When the user conducts a search all the existing relationships of the customer with the bank should be displayed.

3. When all the relationships of the customer are displayed the user must select the relationship (Bank A/C, Credit card, digital wallet id) and ask the customer against which specific relationship the customer wants to raise a dispute.

4. When the user selects the relationship specified by the customer, the user will apply the date filter and the system must display all the transactions for that relationship for that filter, the customer can dispute at least one or more than one at that point, the user will select each transaction or transactions that the customer is specifying and for each transaction the user will fill a questionnaire based on the type of dispute the customer is specifying for the transaction.

5. When the user has selected and filled the questionnaire for all the transactions that the customer has specified a case will be created. The case that is created will have the following features

a. Case id will uniquely identify a case, example of case id C-YYMMDDNNNN, where YY= year, MM= month, DD=Date and NNNN = serial number of the case. Case id will be unique across the system and database.

b. One case can have multiple transactions under it and will be denoted as D- YYMMDDNNNN, where YY= year, MM= month, DD=Date and NNNN = serial number of the dispute, we will call it dispute id. Dispute id will be unique across the system and database.

6. When cases are created, they should be stored in a single database.

7. When a case is created an email, letter, SMS should be sent to the customer as a confirmation that a case has been created, this letter is called an acknowledgement letter.

8. If the user is not able to find the customer, then no action should be taken.

9. If the customer is found but if the transaction is not found, then an email should be sent to the customer that we are not able to find the transaction

10. If the customer is found, transaction is found but there is no posting date against the transaction in the transaction database, then an email should be sent to the customer that transaction is not yet posted and next action will be taken when the transaction is posted

11. All the above events will be stored in an audit trail database against the case id and transaction id

Skills: Java Spring, Spring Security, Spring Boot, Workflow Consulting

About the Client:
( 1 review ) Bhiwadi, India

Project ID: #36290278

19 freelancers are bidding on average ₹24747 for this job


Hi, I have been developing Java EE application for the last 7 years. I have work experience on this framework Spring ,Hibernate including Spring Boot,Spring Data ,Spring Security,Spring ORM,Spring Cloud,Microservices More

₹25000 INR in 21 days
(8 Reviews)

Hello there,  I have read your project description and am capable of developing it as per the requirements because I have 9+ years of experience in this field. So let's connect and discuss further, and there I will sh More

₹25000 INR in 7 days
(4 Reviews)

Hi', We can assist you in that. We are expert. We are 10+ years experienc,ed. Expesssi kNOW SPRING BOOT,mysql,no sql Regard More

₹15000 INR in 7 days
(1 Review)

Hello Amit Kumar S., We went through your project description & I am very interesting in your job and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on F More

₹25000 INR in 7 days
(0 Reviews)

Greetings! My name is Jyoti Prakash Das, and it's such a pleasure to introduce myself to you. I'm a Full-time Senior Freelance Website, Mobile App, Graphic Designer, and PHP Developer with over 12+ years of experience More

₹22000 INR in 12 days
(0 Reviews)

Dear hiring manager!!! Greetings! I've read all the details and we would like to take the initiative towards your project... We've team of full stack developers who are delivering expectional works to the client and th More

₹18700 INR in 7 days
(0 Reviews)

Hello, I am excited to apply for the Backend Java Developer position that you have posted on Freelancer. As an experienced developer with a passion for delivering high-quality code and developing scalable solutions, I More

₹12500 INR in 7 days
(0 Reviews)

Dear Sir, I am Full stack developer in Java , Spring Boot etc. Would like to work for your project. Waiting for your reply. Thanks Ankur

₹35000 INR in 30 days
(0 Reviews)

Greetings, I am excited to submit my bid for the Java and React.js project you have posted. With my expertise in Java, Spring, Spring boot, Spring Security, and React.js, I am confident that I can deliver high-quality More

₹15000 INR in 2 days
(0 Reviews)

Hello, I am happy to bid on your project. I am a skilled Java developer with experience in Spring, Spring Boot, and Spring Security. Additionally, I have experience in React.js for the Java stack, which will be used fo More

₹25000 INR in 7 days
(0 Reviews)

Looking forward to hearing form you to collaborate on this project as this falls in the domain of my expertise. I have more than 7 years of experience in Web Development and Databases and that is exactly what is requir More

₹37000 INR in 7 days
(0 Reviews)

Hello, I'm a full stack developper (Spring boot / Angular ) and I think I can do this job. Contact I will show my recent projects.

₹30000 INR in 7 days
(0 Reviews)

Hi, I understand the your requiremnt, I am having 3+ years of experince as a Fullstack developer , SO i am able to do this project end to end with in the time line.

₹25000 INR in 15 days
(0 Reviews)

Hello There, I checked your project ((Fixed Price Only) Need To Build A Complaint Accepting System), I can develop it with fair charges, I have 7 years of development experience, Come to chat about details; Thanks

₹12500 INR in 4 days
(0 Reviews)