Helpdesk software with configuration

$30-250 CAD

Closed

Posted

about 1 year ago

$30-250 CAD

Paid on delivery

Requirements: An open sourced (preferred) help desk software which can do following 1. Any email sends to primary email either create a new task or ticket or amends the existing tasks 2. New tasks either get auto assigned or manually assigned 3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions) 4. Permissions based on domains and group memberships. 5. One user can have more than one group membership across multiple domains 6. Dashboard – information available based on domain and group membership 7. Some mechanism for notifications; a. A new task or ticket is created b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to such tickets 8. Available on desktop and as a mobile app 9. Available to external user and customers Note: 1. 1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost 2. A documented setup configured for demo is needed with non production domain before it is accepted.

PHP

Software Architecture

Helpdesk

Software Sales

Open Source

Project ID: 36255687

About the project

18 proposals

Remote project

Active 1 yr ago

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18 freelancers are bidding on average $150 CAD for this job

@rajibdebslg

Hi, We are pleased to submit our bid for the development and implementation of an open source help desk software solution for your organization. As per your requirement I understand that it is a task management software. We are already done this types of software previously. We are very interested in this project and want to discuss more about it so that we can provide you estimated quote and timeline. I assure if you hire us you will get satisfied outcomes just like our other clients. Please have a look at our review and initiate a chat session so that we can discuss and proceed to the next level. Best Regards, Rajib

$200 CAD in 7 days

5.0

(173 reviews)

7.2

@ExpertSoul

Hi, As an expert in help desk software, I can provide you with an open-source solution that meets all your requirements. I recommend using OTRS, a web-based ticketing system that is highly customizable and scalable.

$250 CAD in 2 days

4.9

(209 reviews)

7.1

@ShrineWeb

I have a few questions regarding the specs of the project. Could we please have a word? My Skills: Software Architecture, Helpdesk, Software Sales, PHP and Open Source

$30 CAD in 7 days

4.8

(130 reviews)

6.7

@benkushau

Hello, I Develop PHP Websites from scratch Customize the existing ones or Fix errors for your current website in Laravel, CodeIgniter, WordPress, Ecommerce, and Core PHP. What Do I Offer? PHP Scripting Front End Development/Customization Back End Development/Customization Responsive Design Bug-Free/Clean Coding API Development API Integration UI/UX Design I can resolve:- Adding New Custom Functionalities Errors/Bugs Fixing Scripts Installation Database Integration Manage Cron jobs/task scheduling Payment Gateway (PayPal, Stripe, Payfast & many more.. ) What Technologies do I Work In? PHP MySQL Laravel CodeIgniter WordPress WooCommerce E-commerce HTML5 CSS3 Bootstrap Javascript Jquery Happy to have a quick chat or call to assist better. Look forward to hiring back. Cheers..!!

$210 CAD in 7 days

5.0

(30 reviews)

6.0

@EmmaWat

Greetings! I have read your description carefully and understand what you actually need. I am an experienced developer and can handle this project easily and in perfect manner. I am available now and can start right away, I will develop it in the least time. I am an experienced and professional developer so everything will be well managed. I assure you the work will be provided with quality. Waiting for your response, feel free to get in touch. Thanks!

$250 CAD in 4 days

5.0

(4 reviews)

5.5

@fahadbashir09

Hi, Osticket is fampus opensource ticke system that fulfill your requirements, please connect with me incan help you to setup any ticket based source system. Regards, Fahad

$60 CAD in 1 day

5.0

(53 reviews)

5.1

@VishalG2909

Hello, Greetings for the Day!!! I have gone through your requirement and understood every aspect of them As an experienced developer, I have worked with various open-source help desk software such as iTOP and Free Scout, and I can help you identify and implement the best solution for your needs. I am dedicated to providing you with a documented setup configured for a demo on a non-production domain before it is accepted to ensure your satisfaction. I can fulfil all your requirements as well as possible. I look forward to the opportunity to contribute my skills to your project. When you want this project to be completed? I can start this project right away. I will offer you seamless work with optimum quality. let's talk and get it done. Thanks and regards Vishal G,

$250 CAD in 30 days

0.0

(1 review)

0.0

@cirklestudio

Hello, Hope you are doing well! As a experience developer, I will assist you with your project as per your need. I can assure you that if I get the opportunity to work with you then you will get top-notch expertise in the project development process and face no issues regarding project completion. I am highly expertise in Flutter, Android, iOS, Swift, JAVA, Reactjs, Node, HTML5, CSS, CSS3, Bootstrap, jQuery, Javascript ,Ajax, UI/UX Design, Responsive Design, Best Layouts for all mobile devices/tablets, theme development, API Integration, payment gateway integration, etc. It would be great if you can connect with me via a call/message to have a discussion one-to-one to start working on your project and I can start working on your project immediately. I would devote more than 40-50 Hrs./Week to complete the project. FYI I can communicate fluently in English So ping me back at your preferred time to take this discussion ahead. Regards, Parthik G. Cirkle Studio

$100 CAD in 2 days

0.0

(0 reviews)

0.0

@vnayak9977

Hi there After reading about your projects details and I'm really interested in your project & I can start immediate. I can finish this task ASAP. Please come via chat to discuss more. I have been working as a professional full stack developer with over 5+ years of experience. I am an expert in PHP, WordPress, Woo-Commerce, HTML design and React JS. My Key skills:- >> Theme & plugin development. >> Website designing and development. >> Website maintenance. >> Building new landing pages using WordPress. >> PSD to HTML/CSS, WordPress. >> Figma to WordPress >> Woo-commerce-based E-commerce site and CSV file. >> Configured and implemented APIs. >> SEO Specialist. >> Graphics & Logo Design. >> React JS. Awaiting your response! ---------------------- Best Regards Vikram Nayak

$99 CAD in 5 days

0.0

(0 reviews)

0.2

@tahaasd44

IT professional with five years of experience, specializing in Windows server, hardware and software configuration, system administration, and database administration. Proven track record of coordinating with hotel management to deliver IT solutions to the company. Adept at identifying optimal technology solutions based on company needs. The IT Asset Management Manager manages IT finance. Always looking for a new challenge and gaining experience and skills in the field of IT, Information Systems enthusiast, graduated from HIMS Institute of Technology with 6 months of experience in software development. Dart programming uses the Grant Flutter framework Winner January 6, 2022. On udemy He holds a course in the basics of programming in C # from the New Horizons Center I hold an optical fiber course from the National Telecommunications Institute, and I have 3 programs in the flutter language on GitHubIT

$140 CAD in 7 days

0.0

(0 reviews)

0.0

@muneebsuri1

Hi, I have experience working with open source software such as iTOP and FreeScout, and can set up a demo for you to ensure it meets your requirements before moving forward. My skills include email management, task assignment and management, permissions-based access, and SLA tracking. I can also implement notifications for new tasks or tickets, and for tickets that have not been updated within a defined timeframe. Furthermore, I can ensure that the software is available on both desktop and mobile platforms, and accessible to external users and customers. Please let me know if you're interested in discussing further, and I look forward to hearing from you soon.

$100 CAD in 4 days