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Customer Retention

$15-25 USD / hour

Closed
Posted almost 5 years ago

$15-25 USD / hour

Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. ... Most important in the telecom sales job description is patience and attention to customer satisfaction.
Project ID: 20042519

About the project

19 proposals
Remote project
Active 5 yrs ago

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19 freelancers are bidding on average $19 USD/hour for this job
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Dear potential client I understand that you are looking for superb and exceptional customer service representatives that meets the requirements below. I am the most suitable person for the job because I understand that the success of any business is a result of how the customers are treated and that they are the backbone of the company. I speak fluent English and I am excellent on the phone and love to help people. I have over 7 years’ experience in this field and I am very passionate about interacting with people and making their day. I am hardworking, dedicated and committed to any task given me and will be an asset to you if chosen. I have excellent reviews on here and many satisfied clients and would love to make you one of them. I look forward to your speedy reply. Best Regards Heba Thomas PS: If you need references, I can request them from recent companies in the USA that I currently finished my contracts with.
$20 USD in 40 days
5.0 (20 reviews)
5.7
5.7
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Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Appointment setting, sales and lead generation industry and best suited for your requirement. It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work
$15 USD in 40 days
5.0 (1 review)
1.7
1.7
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Hi, I have 4 years of Customer Service experience and I've worked with big companies in the U.S such as Amazon and Comcast Xfinity. I've been handling large amount of calls in a day. I've handled billing, upselling, general inquiries and even Technical troubleshooting. I am willing to start as soon as possible. Feel free to message me.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, Greetings.. Would be honest to you. I am looking for some good voice based projects to work with. I have been into BPO operations since last 5 years, my major clients are banks and NBFCs. I have seasoned professionals to deliver any kind of process and I have total 19 years of IT experience in various domains. Ensuring you the best delivery if we get a chance to work on this project. Regards Deepak Panda
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, My past position had taught me the importance of clear communication and customer service over the phone. I used to receive daily calls from customers and work to assist them with their technical or service related issues. I am organized and pay great attention to detail. I have 5+ years of experience. I was also responsible for answering calls, assessing customer needs, redirecting calls to the relevant department, answering customers via emails and ensuring they had a good customer experience. I resolved customer's problems, give sales pitches and take accurate notes of conversations with customers. Please do not hesitate to contact me by phone or email at your earliest convenience. I look forward to speaking with you and thank you for your consideration. Sincerely, Tanya "Believe in Quality Work"
$25 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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for the last 2 years i used to work retention with great virtual works, the call volume was high and it was a demanding experience that taught me a lot about the sales and retention business i also have an additional 5 years experience working on customer service and sales, im responsible, goal oriented and self motived, i can start asap.
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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With my previous job as a customer service representative is for being have a lot of patience especially in dealing with the unsatisfied customer.
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am writing to express my interest on your job post, I have extensive experience in Sales, Telemarketing, Customer service specifically for One of the biggest Telco company in the US, AT&T DTV, I’ve handled winback and retention, customer care and tech, and reconnecting previous customers for them for nearly 3yrs. in total and. I recently resigned to pursue a career in as a homebased representative and I am really eyeing to be a part of the same Line of business so I can share my knowledge and expertise I have. I am looking forward to hearing from you soon. Thanks, J
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi , I have team to work on this task. we have very good experience in this. we can work on this task with good quality. we are flexible in timings. Thanks
$25 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear all, I have been around the telemarketing, telesales, and customer service industries for more than 12 years whether for Landlines, Telecom, Solar Panels companies, Senior Medical Supplies such as knee braces/back braces, local listings for yellow pages/google ads and SEO not to mention Real Estate appointment setting and closing leads. I have operated and managed different dialers, predictive and normal ones, as well as different types of CRMs depending on client needs. I am a good fit for this job as I possess : ➢ Strong attention to detail to ensure accurate and high-quality work is delivered ➢ Great communication - responsive to the client and my team (providing timely and clear communication) ➢ Speedy and efficient – always meeting my deadlines ➢ Logical and organized in our approach to work ➢ A willingness and interest in working with others, being patient and encouraging of those in our team ➢ Possessing an ability to look at how I can develop the skills of others in the team ➢ An understanding/exposure to the real estate industry. ➢ We think independently and work to find a solution to problems that may arise ➢ Writing scripts ➢ Spectacular closing skills. ➢ Ability to handle surprises and objections on the call. ➢ Ability to provide an amazing customer service experience Looking forward to hearing from you and to put my expertise to good service. Best Regards, Khaled Mawhoob
$15 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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We are from coagulate global solutions pvt.ltd. our company deals with Customer Service/ Technical Support /Technicial Sales .And we deals in chat e-mail process
$15 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Call Center with 6 years experience in telemarketing services,appointment setings,lead generation,sales
$22 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I am interested in your project.
$22 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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Accomplished, goal oriented, motivated and persuasive individual who loves to help customer find resolution to their problem and bring them satisfaction. I was into process and help our clients to maintain the standards and turning DSAT into CSAT. I am willing to learn any task that you will ask me to and I am a professional worker and can do multitasking. I can assist customer's account on how to: Create Listing Add a Product Add Variation Chargeback Claims A-Z Guarantee Claims Inquiries on the Performance Matrix Refund and Return Etc….. A strong almost 3 years of customer service background providing satisfaction to customers in resolving concerns. Patient and persistent in delivering results to every given situation. Youthful and yet very mature, willing to learn and grow. Passionate to perform given tasks. Excellent computer skills--- applications related to MS Office or the Internet. Excellent Communications in English Language, both verbal and written. Work History: Startek Philippines, Inc. Position: Customer Service Representative Account: TMobile Teleperformance Inc.  Position:Customer Service  Representative  Account: Expedia (Hotel and Flight) Sykes Asia Inc. Position: Customer Service Representative Account: Yellow Pages (YP) @Alorica Inc Position:CSR Account:Walmart
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a top caliber team for you. We are trusted by clients from the UK, Australia, USA, and Canada by far. Maintaining client relationship for the long term process and giving them a satisfying end result. 10 years in the industry so we know what we are talking about. We build business offshore and connect to your customers online. Send us your interest. Thanks. Best, Paulkem
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Are you looking for a long time partnership with minimal risk? Then ASM INNOVATE is the right partner for you! Your growth is our growth and we fully understand the path your business would like to take. Our center is located here Manila Philippines and we have the best people readily available to cater to your needs. Our site has 110 seats available and we also have 40 agents available to be selected and ready to fulfill your needs.
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have great experience in the call center department and I can speak very well English. I can surely agree that we can maintain a good business relationship.
$16 USD in 5 days
0.0 (0 reviews)
0.0
0.0
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Hi, Greetings. It will be my pleasure to share my working experiences Globally & here you are most welcome in advance to choose me for being your Co partner. Currently I am doing consultancy job to Southern part of Asia for maintaining its Regional Sales & Marketing, Have completed most tasks successfully that is concentrated for. Have experienced on Data Entries , Report writing & Documentation & Presentation preparing including Excel Data Job done for proof reading including content writing I have working Experience more than 10 years in the fields of Customer Service , Coordination, Personal Secretary, Management Representative, Consultant, Counselor, Data Entry Operator etc. I am able to deal irritate & abusive calls and very supportive to clients Excellent listening , Speaking and Problem solving communication skills . I am a prompt feed backer to my client I am determined & ready to take any of work challenges that make my job done .I have a very nice, sweet & sharp vocal . Thanking
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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United States
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Member since Jun 19, 2019

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