2nd Level Support Professional (Amsterdam) - 1 year project

Closed Posted 6 years ago Paid on delivery
Closed

We are seeking a 2nd Line Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.

The technologies supported include Microsoft desktop operating systems including Windows 7, Servers, OS and Office Suite and Citrix. We are seeking someone with strong communication skills who always puts the user first; you should be well presented and comfortable working in business attire. A list of duties/experience/skills for this role is shown below:

Key responsibilities:

• Provide 1st line remote and desk side support services to end users.

• Troubleshoot PC related problems either via phone, remote tools or desktop support.

• Work to Service Level Agreements (SLA’s) in pressurised environments.

• Familiar with building, configuring and troubleshooting PC hardware components.

Behavioural skills required:

• Individual must be well spoken, have good customer facing skills and be well presented.

• Demonstrates independent and pro-active thinking

• builds effective relationships both within the team and across the business and Professional Services

• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary.

Technical skills required:

• Must have good working knowledge of Windows operating systems. (XP and Windows 7)

• Must have experience working in a Service desk environment.

• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.

• Working knowledge of MS Office up to and including 2010.

• Knowledge of TCP/IP standards and networking.

• Active directory and Exchange – administration

• Knowledge of ITIL and experience of working within an ITIL environment.

• Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.

• Lotus Notes or Apple MAC experience would be an advantage.

Experience & Qualifications:

• Minimum 2+ year of experience in 1st Line Support

• Experience in MS Operating Systems, Mobile Technologies and Citrix environments

• Ideally, you will be aiming to gain Microsoft accreditations and progress technically.

Active Directory Microsoft Exchange Network Administration System Admin Windows Server

Project ID: #16304531

About the project

32 proposals Remote project Active 5 years ago

32 freelancers are bidding on average €17/hour for this job

hummerx

I can help you with this task. I am a full time freelancer and you can expect complete dedication. If you are interested, please contact me. Thank you!

€12 EUR / hour
(35 Reviews)
5.7
sohailhost

I am certified in MCSE 2012, Have more than 12 years of System Administration. I am systems administrator with over 12 years of experience managing server infrastructures and data-center operations across multiple pla More

€13 EUR / hour
(36 Reviews)
5.6
WambuiEl

Over 7 years of customer/desktop support and system admini I have an ITIL certification V3 and business process improvement from Kaizen. experience with supporting and configuring lotus notes client and server MCI More

€16 EUR / hour
(5 Reviews)
4.0
Mjawadi

Hi, I'm expert at helping people to fix almost every smart device hardware/software Contact me thank you

€15 EUR / hour
(6 Reviews)
2.7
dominiccris

Iam an experience Network Engineer. Primary Skills: CISCO NETWORK ENGINEERING, CISCO ASA, CISCO MERAKI, FORTIGATE, MIKROTIK ROUTER AND NETWORK SECURITY. Iam Interested in your Project Please send me a Details so we can More

€16 EUR / hour
(6 Reviews)
2.4
nimaljayasekera

Hi, I am a Senior Systems Engineer with 8 years experience. i am also MCSE certified, with a BSc degree in computing. I have plenty of experience in Service Desk environments.

€18 EUR / hour
(2 Reviews)
1.4
surendralg

I am an MCSE certified engineer with experience over a decade, having Expertise in are Exchange, Server infrastructure, Identity Management, Desktop Automation - I have also worked with Help-desk of various compani More

€20 EUR / hour
(1 Review)
1.3
sarangawaze6

Hi sir I am having 5+ year of experience in development and my team having 2+ year of experience in technical support and DevOps engineer and network engineer if you can give us chance to work with you

€14 EUR / hour
(0 Reviews)
1.4
MASTERSOFT2017

Confirmed experience in troubleshooting software and hardware since 1994, permanent telephone, in a chat consultation. In the process of clarification, I produce primary diagnostics. One problem is linguistic, I under More

€20 EUR / hour
(0 Reviews)
0.0
sales212

Dear Hiring Manager, I am interested in applying for the job as described for 2nd Level Support Professional. I have been a professional Windows System Administrator for five years and I am very familiar with worki More

€16 EUR / hour
(0 Reviews)
0.0
moutacim

This message is in regards to my interest in applying for the 2nd Level Support Professional position recently posted. With my skill-set and competencies I am more than able to deliver first class Customer service thro More

€13 EUR / hour
(0 Reviews)
0.0
Naba007

I am new to Freelance and your project will be my first if awarded for this reason my rating might not be high. But if you give a chance I can share few of the projects i completed for Microsoft. An opportunity is all More

€17 EUR / hour
(0 Reviews)
0.0
digitallguy

A proposal has not yet been provided

€13 EUR / hour
(0 Reviews)
0.0
ashpanwar

Must have good working knowledge of Windows operating systems. (XP and Windows 7): Expert • Must have experience working in a Service desk environment. : expert • Working knowledge of current and legacy hardware More

€14 EUR / hour
(0 Reviews)
0.0
ramautarsingh03

Hi, I have experience in below. • Knowledge of Microsoft Exchange 2013, 2010 administration. . Desktop, Printer & LAN administration • Domino Server Installation/Administration. • Windows Server Administ More

€16 EUR / hour
(0 Reviews)
0.0
loveland012

A proposal has not yet been provided

€20 EUR / hour
(0 Reviews)
0.0
vmaheen

I have 15 years working experience in Technical support field including 10 years IT help desk support for a large multinational company.

€16 EUR / hour
(0 Reviews)
0.0
bartnoordsij

I have 1.5 years experience helping a couple dozen colleagues and customers solving both mundane and challenging hardware/software issues (1st line only). I like solving problems and like to go the extra mile to make s More

€40 EUR / hour
(0 Reviews)
0.0
vdpslot

hi I looking second line vacancy. I have experience with selected platforms and infrastructure. p.s. my experience in troubleshooting fixing and deep network knowledge will be bonus for your project ;-)

€15 EUR / hour
(0 Reviews)
0.0
aisstech2016

A proposal has not yet been provided

€22 EUR / hour
(0 Reviews)
0.0