I'm writing to apply for the position of customer support representative at this company. I've worked as a customer support and a sales representative for more than four years at previous employers, and I've developed impeccable phone manners, the ability to deal with happy, agitated, and distressed customers, and the ability to build excellent rapport with them. I'm used to working on numerous projects at once, and I have other skills that I'm convinced will contribute significantly to your company's growth.
My relevant experience includes the following:
. Making 40-60 cold calls every day to businesses and private individuals to generate sales. Putting in place techniques that improved client retention.
. Maintaining a customer satisfaction level of 95%.
. Answering Product Questions.
. Take Orders.
. Developing and documenting knowledge into helpful content.
. Handling Complaints.
. Responding to customer reviews.
. Tracking Customer service KPIs and metrics.
My experience as a customer service representative has significantly improved my interpersonal skills, time management skills, English communication (written and spoken), organizational skills, selling and negotiation skills, marketing skills, and I have had extensive exposure to various CRM tools such as Hubspot, Zendesk, Freshdesk, and others.
.
With best wishes,
Somtochukwu Uyanwa