Airbnb Virtual Assistant and Guest relations

Closed Posted 6 years ago Paid on delivery
Closed

Hi there!

My name is Evelien and I run an Airbnb hosting service in Ghent, Belgium. I manage several properties where tourists come and go on a regular basis.

As I begin to expand, I need help in handling the guest relations; confirming bookings, answering questions and managing the schedule for my crew here in Ghent.

Our properties are listed on Airbnb and Booking.com. We are growing rapidly and are looking for somebody to handle guest messages 24/7/365 for our properties. These will not be actual working hours, but AVAILABLE hours.

The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two, sometimes they can take longer. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given.

Duties include

*Respond To Guest Inquiries

*Screen potential guests and make bookings

*Schedule cleanings with the Housekeepers

*Coordinate services with the local property manager

*Provide Support For my Guests

*Send welcome, check-in, and post stay emails

*Troubleshoot problems that may arise

*other associated online tasks as they come up

Most communication with the guests will be through our software that brings in all properties together. Some will want to call and speak to someone on the phone.

Housekeepers and property managers will be contacted through text messages, calls, or email, but usually our Facebook group.

Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered. A knowledge of Dutch is a big plus (though not required), as some guests like to communicate in Dutch.

Ability to work during European day-time is required.

Ideally, you have a great personality, can easily adapt to change, are somewhat tech-savvy and have free time throughout the day to assist guests. I’m looking for someone detail-oriented, reliable and positive. If you are a good fit, there is room to grow in the position.

Good to know: this is the first time working with a virtual assistant so in the beginning we'll need to work closely together to find the best process for you to take responsibility over the tasks.

Please, in your proposal, write something that shows you read the complete job listing and why you think you are interested in this position.

Virtual Assistant

Project ID: #16045836

About the project

33 proposals Remote project Active 6 years ago

33 freelancers are bidding on average €10/hour for this job

HardWorker1989

Hello Evelien. How are you? Hope you are having a good day. It is really nice to see a job posting that matches the services that I have been providing to another property marketing in New Zealand, namely Navigat More

€12 EUR / hour
(43 Reviews)
6.6
ponnarasiBabu

I read and understood your requirements and can start the work asap. I am sure i will be best suitable for this position since i have good experience in handling customer care work, Can do a trial period of one week , More

€13 EUR / hour
(31 Reviews)
4.8
optimuzz

I READ THE POST AND UNDERSTOOD IT. I AM FAMILIAR WITH airbnb AND HAVE WORKED IN A SIMILAR PROJECT. Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing and virtual assistant experience working More

€8 EUR / hour
(4 Reviews)
4.7
hebathomas

Good day Evelien I understand that you are looking for a virtual assistant that can assist you with your growing Airbnb. I understand that my duties will include interactions with the clients on a daily basis for numer More

€10 EUR / hour
(3 Reviews)
4.5
Nremo

Hallo Evelien, Ik heb reuze interesse in dit project! Het zal zeker te combineren zijn met mijn ander baantje. Mijn naam is Nremoredjo Juanita en ik heb circa 5 jaren gewerkt als klantenservice medewerker voor More

€10 EUR / hour
(2 Reviews)
4.2
johanmelonashi22

Greetings, I am a recently graduated student with 2+ years of working experience as an accountant and bookkeeping clerk. I have great communication skills in English as i am highly proficient and have previous with Air More

€10 EUR / hour
(2 Reviews)
0.6
madelynlayosa

I am highly driven and motivated individual where I challenge myself to do more. continuously working in healthcare industry for 7 years, I evolved with positive attitude and well organised in challenging situations. More

€11 EUR / hour
(0 Reviews)
0.0
nairjyotis

I am a writer by profession but have good communication skills and customer serve skills. I think i will be a perfect candidate for this job.

€10 EUR / hour
(0 Reviews)
0.0
Kratika1714

Hello, Myself, Kratika Agrawal. I am a Graduate in Commerce stream. I have an overall experience of 7+ years in BPO/KPO. I am presently working as Team Leader in one of the organization in my city, handling a team of More

€7 EUR / hour
(0 Reviews)
0.0
daphne0284

I love speaking to people giving information , answering inquiries . I am glad that its not the only position you are offering but you are open to opportunities that will help employee to grow. Employer who take care t More

€10 EUR / hour
(0 Reviews)
0.0
subhomoysengupta

Hi Evelien, Happy New Year and best wishes for 2018!! I'm a Graduate, self-motivated, hardworking, team player, self-starter, well organized, multi-tasker, passionate about technology & able to work towards a dea More

€6 EUR / hour
(0 Reviews)
0.0
triciaafricano

My excellent sales & marketing skill combined with communicating abilities makes me confident for the candidature. I am sure that my qualifications and experiences suit you requirements and look forward for a personal More

€6 EUR / hour
(0 Reviews)
0.0
djrobi257

Hi, I'm a digital Marketer, Email Marketing, Data entry, Marketing, MS Word-Excel and Lead generation expert. I have read your project description carefully. I am interested to do your Job. I think I am the best person More

€6 EUR / hour
(0 Reviews)
0.0
babaxua

Hi. I`m spending a lot of time near PC and can help with customer support for your guests. I`m living in Ukraine GMT+2 so it's only 1-hour difference with Belgium

€6 EUR / hour
(0 Reviews)
0.0
charleyrobo

I am a very dedicated worker. I have had my own business where I had to multitask which for me is no problem. I have very good customer service and I am a people's person, I can sort mostly any situation out and like t More

€10 EUR / hour
(0 Reviews)
0.0
vaishsinha

A proposal has not yet been provided

€11 EUR / hour
(0 Reviews)
0.0
mildredesban

Hello there. Hardworking freelancer here looking to land a job as a virtual assistant to your company. I understand that most of the duties include general office admin tasks and customer support. I had been an office More

€8 EUR / hour
(0 Reviews)
0.0
justbreathetin

Dear Maam/ Sir, HI there! I am Khristine R. Beltran. I have had experience in customer service specifically in providing customer service to people from different countries. I would like to try my chance in you More

€10 EUR / hour
(0 Reviews)
0.0
mattttiz

Hello, Happy to assist you and your ongoing projects. Please consider my quotation to assist you and your guest relations, i am tri lingual ( Dutch, English and German) Thank you for your quick reply. Kind re More

€10 EUR / hour
(0 Reviews)
0.0
asmith2727

I would love the opportunity to do this project for you. I'm a very hard worker and am very dedicated to any project I take on. I hope to hear back from you soon! I have previous bookkeeping experience as well as of More

€13 EUR / hour
(0 Reviews)
0.0