Customer Service

Closed Posted 5 years ago Paid on delivery
Closed

GENERAL DESCRIPTION: Responsible for specimen receipt and preparation, records creation, reporting of results and transferring data to accounts receivable. Ensures all patient data is obtained and maintained in accordance with all applicable HIPAA regulations.

ESSENTIAL FUNCTIONS:

1. Performs all of the following:

· enters test requisition data into computer creating an accessioning record which includes: patient demographics and physician data, test requests, ICD- 9CM code, and testing priority;

· initiates an audit trail if any data required for the accessioning record is missing or ambiguous. The trail is initiated from the billing menu when accessioning data is transferred to accounts receivable;

· produces bar code labels

· affixes replicates of labels to test requisition and specimen (blood or other) containers;

· prepares specimens for testing by centrifuging tubes for tests requiring serum or plasma;

· distributes specimens to appropriate departments for analysis;

· communicates with extended care facility (ECF) to correct, clarify, or add any information found to be in question or missing on the test requisition;

· communicates with the Laboratory Director and/or the Compliance Officer if accessioning irregularities have not been resolved at the time of accessioning.

2. Modifies test request data after obtaining previously missing, incomplete, or physician clarification information.

3. Enters patient information for potential new clients provided by facility

4. Follows established protocols to determine which patients’ test result data requires immediate reporting by telephone (ALERTS).

5. Communicates with nursing personnel at ECFs to relay ALERT test values.

6. Maintains appropriate documentation (JCAHO initiative) of nurse’s name, title, and “read back” of all ALERT call-in results.

Call Center Customer Service Customer Support Medical Virtual Assistant

Project ID: #18720641

About the project

10 proposals Remote project Active 5 years ago

10 freelancers are bidding on average $21/hour for this job

georefund

I work have 16 years experience as customer service representative. I have managerial experience as well for 9 yrs.

$22 USD / hour
(1 Review)
2.9
sharenelena

.....

$22 USD / hour
(0 Reviews)
0.0
engrmkamran

Greetings! As a highly skilled data entry expert, I’ve more than 3 years’ of experience in organizing information, prioritizing tasks, customer services, virtual Assistant and document. If selected, I will meet y More

$16 USD / hour
(0 Reviews)
0.0
Attshanwattoo

Hi, We have gone through your project requirements and we have specialized team which we can assign for your project. Infact we can design applications as well if needed.

$16 USD / hour
(0 Reviews)
0.0
ShaeMecua

Hi! I would like to apply for this position. I've been with BPO companies for the past 4 years under customer support field. And I am confident enough to say that my skills are perfect for this job. I do phone calls, e More

$22 USD / hour
(0 Reviews)
0.0
Sathish101998

Hi I am proud to join your company.....

$22 USD / hour
(0 Reviews)
0.0
Hammar94

I am a native spanish speaker and I have been working for an American company more than year and half as a customer service representative, guaranteeing the transmission of messages in a precise way. Relevant Skills a More

$22 USD / hour
(0 Reviews)
0.0
ShellahMae

Hello there, good day! I have read your job post and it got my attention. I am a nurse by profession and an online writer. To be honest, this job requires a lot! Nonetheless, I found this job challenging and I b More

$20 USD / hour
(0 Reviews)
0.0
Saf306k

Sir, Iam a btech student from NIT Calicut.I have some skills to speak with some one to support and ability to satisfying the people at any pressure condition. I can perform best Please give me bid Relevant Skills and More

$22 USD / hour
(0 Reviews)
0.0
bcarina25

I can see that the job posting is perfect for me since I'm an experienced customer service representative. I've worked with Big Airline Company and Sales Company as a customer service representative for 6 years. I'm ea More

$22 USD / hour
(0 Reviews)
0.0