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Tele-health Psychiatric Nurse Practitioner looking to hire a Part-Time Virtual Assistant

I am a solo-practice tele-psychiatry provider, looking for a responsible and pro-active virtual assistant to join our team. My husband is co-owner and manages the billing and business side. We have one awesome team member already who works mornings and are looking to add some cross coverage and extra support. Working remotely, you will answer and coordinate communication with patients by making and responding to messages, calls, and emails, you will have tasks involving data entry for patient files, file and chart transport, organizing and responding to e-faxes, assisting in appointment scheduling and patients follow up, and checking insurance coverage. The ideal candidate should be tech-savvy, able to learn new information, be pro-active and organized, and be able to communicate through multiple channels.

Virtual Assistant Duties and Responsibilities

Returning VoiP Phone Calls (using SpruceHealth)

Taking Messages for Provider

Scheduling and Rescheduling Appointments on Practice Fusion (EHR)

Calling No-Shows / Missed Appointments

Routing e-Faxes (using SpruceHealth)

Using FormDr to receive and coordinate intake forms

Inputting insurance information into charts and calling patient insurance to verify copay/deductibles

Responding to emails / text messages (SpruceHealth)

Making calls to check Insurance Coverage / Eligibility

Logging in to Practice Fusion (EHR) to verify information

Virtual Assistant Requirements and Qualifications

High school diploma or equivalent; Associate or Bachelor’s degree preferred

Proficient computer skills, including Microsoft Office Suite (Word and Excel)

Experience with Google Docs, cloud services, and other technology tools

Experience with navigating EHR (PracticeFusion) or able to learn

Knowledgeable in technology to communicate via computer, VoiP phone, email, e-fax, and text (using SpruceHealth) or able to learn

Able to initiate tasks and be self motivated

Able to coordinate patient/insurance/pharmacy calls, prioritize, respond accordingly, and track completion of tasks

Organized and able to multitask and work well with delegation of tasks and instructions

Able to manage time effectively and efficiently

Able to organize and manage large amounts of electronic documents, tasks, schedules, and information

Self-directed and able to work without supervision

Excellent verbal and written communication skills

Strong customer service skills and professionalism with patient calls

Able to work approximately 10-15 hours a week, Flexible schedule, Monday to Friday

Two years’ previous experience handling assistant or administrative responsibilities in medical office, or experience in administrative or assistant field, Preferred experience in mental health/psychiatry office

Skills: Virtual Assistant, Insurance, Data Entry, Electronic Forms, Customer Support

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About the Employer:
( 0 reviews ) Melbourne, United States

Project ID: #30586476

28 freelancers are bidding on average $13/hour for this job

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