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Virtual Assistant & Customer Success Manager

₹100-400 INR / hour

In Progress
Posted about 1 month ago

₹100-400 INR / hour

I'm seeking a competent virtual assistant to handle a mix of tasks, *****Primarily focusing on customer engagement, Customer satisfaction & Appointment Booking ******. Key Responsibilities: - Scheduling appointments: You will be required to organize and manage my calendar, ensuring that appointments are properly scheduled and conflicts are avoided. - Customer support: You'll also be responsible for handling customer inquiries, resolving complaints, and ensuring that our clients are satisfied with our services. - Testimonial management: You will be required to collect, organize, and manage testimonials from customers in a way that can be used to promote our business. I expect to need your help for more than 20 hours a week, so I need someone who can commit to this level of work. The ideal candidate should have great communication skills, be organized, and have experience in customer service. Communication will be primarily through email, so being comfortable with this form of communication is key.
Project ID: 38007855

About the project

24 proposals
Remote project
Active 1 mo ago

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Hi, Hope you are doing well. I have gone through your post and inclined to undertake this responsibility. I am a post graduate having professional experience of 30+ years working with reputed company in various capacity and my last role was as vice president, marketing. I am also well versed in all forms of accounts and can do it with full accuracy. Because of working in various capacity, I am aware about administrative responsibilities as well as marketing both online and offline. Doing freelancing since last two years and have successfully delivered the responsibility as virtual assistant for 4-5 clients. I am tech savvy and the tools mentioned in the project, I am already working with these tools. I am confident I can deliver the required performance with accuracy in a professional manner and that is why I feel myself one of the suitable person to carry out this responsibility successfully for a long term. I can start work immediately and working hour is not an issue for me. Regards, Ajit Kumar
₹200 INR in 40 days
5.0 (4 reviews)
0.9
0.9
24 freelancers are bidding on average ₹309 INR/hour for this job
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Hi, Good day. I am Debashish and I have honed my communication and organization skills to be able to cater to your specific needs as a Virtual Assistant and Customer Success Manager. I understand the importance of appointments, customer relationships, and promoting testimonials for business growth. This knowledge and background make me the perfect fit for your ongoing project. Furthermore, I've worked extensively on data scraping, entry, and analysis which will be an added benefit in terms of organizing and managing testimonials from customers. My aim is not only to just fulfill your needs but also to strive for customer satisfaction at every stage. I assure you professionalism, efficiency, and dedication if you choose me as your virtual assistant for more than 20 hours a week. PLEASE PM ME FOR PROVEN RECORDS. Thanks, Debashish
₹200 INR in 20 days
5.0 (9 reviews)
4.0
4.0
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Hello there!  I am well rounded in the administrative department and readily available to work.  Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule.  I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior.  Why me?  Creative Bubbly  Efficient  Accurate  Extra fast delivery  Quality assured  Time-saving  Low rates  Complete data security  Deliver on time Please send me a message so we can further discuss your details.
₹400 INR in 40 days
5.0 (3 reviews)
2.9
2.9
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Dear Client, With over 4 years of experience in virtual assistance, I can confidently say that I am well-prepared to handle the mix of tasks your customer-centric project requires. Your main requests such as appointment scheduling, customer support, and testimonial management are all within my skillset. As an experienced data-mining specialist, I assure you of my ability to organize and manage a complex schedule while efficiently resolving any arising conflicts. My advanced Excel skills will be utilized in ensuring organization and my multi-lingual expertise (English, Punjabi, Hindi) will be an added advantage in your customer interactions. Furthermore, my research skills and knowledge in using platforms like Facebook, LinkedIn, Zillow etc., are excellent tools that will contribute effectively to the success of this project. My desire for long-term opportunities and my dedication to providing high-quality work aligns perfectly with your need for a full-time commitment. I am confident that once you experience my reliable service first hand, you'll be pleased to make me a valuable part of your team. Let's get started! Thanks Simranjit Singh
₹400 INR in 40 days
4.5 (13 reviews)
2.5
2.5
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As someone who has been working as a virtual assistant for several years, I have gained immense expertise in the range of responsibilities you require. I am well-versed in customer engagement and satisfaction, having successfully dealt with various customer inquiries and complaints, ensuring that my clients receive the best possible support. Moreover, my certification from ALISON for Microsoft Office, including Excel and Word, makes me highly skilled to handle your calendar scheduling needs and also manage your testimonials effectively. My meticulous attention to detail will ensure that all your appointments are properly organized without any conflicts, and that testimonials are collected and used efficiently for business promotion. Furthermore, embracing technology-enabled tools like QuickBooks and Zoho CRMs demonstrates my capability and commitment to staying updated with the digital-driven work environment. Handling your data entry works would be smooth for me whether it involves products uploading or any other related task. Above all, I guarantee you uttermost satisfaction through my exceptional services. Let's chat further to delve deep into how I can make a difference as your virtual assistant.
₹250 INR in 40 days
5.0 (1 review)
1.2
1.2
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Dear hiring manager, Good Morning! I would like to express my sincere interest in the Virtual Assistant position you have available. As an accomplished professional with experience of 9+ yrs. in customer service/administrative/secretarial background, I have built the skills and experience in providing virtual assistant services. It’s my goal to focus my skills on your company to increase your administrative capabilities across all departments so that your teams can concentrate on growing the business. I have amassed a wealth of knowledge that will prove valuable to your organization. Some of these includes Web research & Social media, Proficient in Microsoft Office Suite, Google drive, E-mail management, Cold calling, Customer service, setting up meetings using Calendar. I possess all the qualities you need for this job. I have completed a lot of tasks with successful records. I am looking for a regular & long term business relationship. Above all, I hope you give a glimpse on my application and give a positive vibe towards. You can find me on Skype, Zoom. Have a Good Day, Sir!
₹200 INR in 40 days
5.0 (1 review)
1.4
1.4
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Having managed Amazon FBA stores and engaging with customers on a regular basis, I have developed first-hand skills in customer service that align perfectly with this project's needs. My experience organizing and managing my clients' calendars ensures that no appointment is missed and conflicts are efficiently resolved. I also understand firsthand how valuable customer satisfaction is, having interacted with customers to resolve queries and complaints throughout my career. In addition to my proficiency in the tasks you've outlined, I bring exceptional communication skills, both written and verbal, which are essential for remote work primarily conducted through email. My training at the Virtual University of Pakistan has honed my online communication expertise, giving me the ability to effectively relate with clients over long distances. What sets me apart is not only my technical skills but also my commitment to going above and beyond for my clients. I understand that a happy customer is a brand ambassador, and as your virtual assistant and customer success manager, I will not only maintain your appointments and handle inquiries but also ensure smooth client experience throughout their interactions with our business. Hire me today and let's together take your business to new heights!
₹350 INR in 22 days
5.0 (1 review)
0.8
0.8
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I am an experienced virtual assistant proficient in customer engagement, appointment scheduling, and testimonial management. With a solid background in customer service, I am ready to commit over 20 hours per week to efficiently support your business needs. I look forward to the opportunity to discuss how my skills can benefit your team.
₹300 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, hope you are well. By virtue of my previous work experience, I feel I will be able to contribute to the best of my abilities and contribute to your growth. Thanks, Sonal
₹350 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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With over five years in my belt as a Virtual Assistant, I can confidently tackle the gamut of duties you require. My main focus on customer engagement and satisfaction prowess makes me an ideal candidate for your project. In addition to being a testament to my excellent communication and problem-solving abilities, it also reflects my ability to provide efficient customer service, ensuring our clients are happy and amplifying our brand's reputation. Scheduling appointments can be as challenging as aligning different pieces in a jigsaw puzzle, but it's a challenge I gladly accept head-on. With meticulous attention to detail and sharp organization skills, I can masterfully coordinate and manage your calendar, ensuring appointments are scheduled seamlessly without any conflicts. Furthermore, my adeptness with CRM systems will enable a streamlined appointment booking process that guarantees fewer hiccups. Customer success is more than just resolving complaints; it's about building relationships. To that end, I have honed the art of collecting testimonials - arguably a powerful marketing tool. My advanced skillset in managing and leveraging positive customer feedback will effectively promote your business. As for the time commitment required, I'm more than willing to dedicate over 20 hours per week to ensure everything runs smoothly. Let me be your virtual assistant par excellence and elevate your customer experience like never before!
₹250 INR in 40 days
5.0 (1 review)
0.0
0.0
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"Delivering top-notch virtual assistance to streamline your workload. Services include administrative tasks, calendar management, email correspondence, data entry, and research. With exceptional organizational skills and attention to detail, I ensure efficiency and effectiveness in every task. Let me be your reliable support system, allowing you to prioritize your core objectives while I handle the rest seamlessly."
₹250 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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With my extensive experience in both customer support and virtual assistance, I am confident in my ability to effectively handle the responsibilities outlined in your project. My track record of managing calendars, booking appointments, and organizing meetings align perfectly with what you need from a virtual assistant. Additionally, my impeccable communication skills ensure that I can handle customer inquiries and resolve complaints with empathy, efficiency, and the highest level of client satisfaction. I understand how crucial not only customer success, but also testimonial management is for a business. My knack for staying organized and meticulous attention to detail means you can trust me to efficiently collect, organize, and manage your testimonials in a way that enhances the reputation of your business. Moreover, I bring a tech proficiency that extends from MS Office Suite to CRM systems, enhancing not only my own productivity but potentially streamlining your workflow as well. In me, you'll be getting more than just someone who understands the work; I'm committed to helping you achieve your goals. I'm excited about the possibility of supporting you as not just your virtual assistant but also your dedicated partner in customer success. Let's collaborate for a smart appointment scheduling approach that elevates client experience while maximizing your time efficiency.
₹250 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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As a seasoned professional with years of experience in accounting, financial management, client relationship management, and operations, I possess a unique set of skills that make me well-suited for this virtual assistant and customer success manager role. My expertise in managing operations, leading teams, and providing tailored solutions to clients ensures high levels of customer satisfaction and retention - essential attributes for managing your customer engagement responsibilities. Throughout my career, I have developed an unwavering commitment to delivering exceptional service and driving business growth – qualities I believe would be invaluable in handling your client's inquiries, complaints, and appointment scheduling to maximize their satisfaction. Moreover, having worked in fast-paced environments like the ones you're seeking support for, I'm comfortable handling pressure whilst retaining my excellent problem-solving skills. Another standout feature is my proficiency in email communication which is paramount considering our primary mode of interaction. Being familiar with this form of communication ensures a smooth workflow and minimizes misunderstandings. In all, partnering with me undoubtedly guarantees a dedicated professional committed to your success
₹400 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, You need a virtual assistant who can help you with your daily tasks? you need a VA who is creative, results-oriented, and capable of scheduling appointments, testimonial management, and customer engagements via mail, live chats or calls with duties ranging through inquiries or complaints to ensure customer satisfaction. I am an experienced virtual assistant with 2 years of experience with a background in secretarial roles, and I can assist you with all of your administrative needs and day-to-day management. With my years of experience, I am knowledgeable in successful customer engagement and satisfaction. As a certified Customer Relationship Management personnel, I possess excellent organizational skills, time management, adaptability, good interpersonal skills, and phone etiquette. I am a positive and energetic communicator, and I am confident that I can exceed your expectations. Since I work as a full-time freelancer, I have a flexible and adjustable schedule neither is the time zone difference a barrier, I’m comfortable with working for 20 hours a week and communicating via Email. If you would like to learn more about me, let's chat!
₹250 INR in 20 days
0.0 (0 reviews)
0.0
0.0
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As a seasoned engineer and virtual assistant, I believe I possess the unique set of skills necessary to excel in this role. My extensive experience in different manufacturing companies have ingrained qualities like meticulous attention to detail and effective time management. Scheduling appointments, handling customer enquiries and resolving complaints are all tasks which I've successfully managed in my previous roles. I understand the importance of customer satisfaction and its impact on the overall success of any business. My years spent in providing top-notch customer service in your field enables me to empathize with your client's needs while addressing their concerns promptly and professionally. Moreover, my proficiency in various design software such as CATIA V5 and Solidworks can be leveraged in efficiently managing your calendar, organising testimonials, and other related tasks. These skills will not only expedite processes but also ensure that they are executed to perfection. I'm confident that with my solid experience as well as my drive for excellence, I would be an invaluable asset to your team.
₹400 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hey, if you want to your like PA. I'm the guy who can handel every situation as you mention in your description. If you think I can then i would be your First choice. Keep calm and belive me I will do every bit of it...
₹350 INR in 20 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Manager, I am writing to express my interest in the virtual assistant position you have available, as advertised. With a strong background in customer engagement, satisfaction, and appointment booking, I am confident in my ability to fulfill the responsibilities outlined, including scheduling appointments, providing top-notch customer support, and managing testimonials effectively. In my previous roles, I have demonstrated proficiency in organizing and managing calendars to ensure seamless appointment scheduling and conflict resolution. Additionally, I possess excellent communication skills, both verbal and written, which have enabled me to effectively handle customer inquiries, resolve complaints, and ensure client satisfaction. I understand the importance of collecting, organizing, and managing testimonials to showcase the positive experiences of our clients and promote business growth. I am committed to dedicating more than 20 hours per week to meet your needs and contribute to the success of your business. Furthermore, I am comfortable with email communication and prioritize clear and timely correspondence to ensure efficient collaboration and support. I am enthusiastic about the opportunity to join your team and leverage my skills and experience to make a positive impact. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team further. Sincerely, Chioma Aniegbo.
₹350 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I'm the best candidate for this bid because of my skills and experience in encouraging other people. Also, management is one of my strengths, I can apply it to this project.
₹300 INR in 45 days
0.0 (0 reviews)
0.0
0.0
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Hello I'm Feyisetan I’ve read your project requirements and I’m happy to let you know that I have all the necessary skills. I speak and write fluent English and I’m available to start work now. ♦️I am Familiar with Various Workflow tools like slack, Discord, Microsoft Team, Trello, Zoom, Google workspace, Calendly, Canva, LinkedIn, etc. and i also use anydesk for remote access. ♦️Outstanding Customer Service. ♦️Minimal supervision ♦️Good Internet connection ♦️Ability to Multi-task effectively ♦️Solves complex problems ♦️Proactive in resolving customers' technical/support issues ♦️Pays great attention to detail ♦️Work based on Client/Project specifications I am available 24 hours a day to assist you with your needs. My primary objective is to understand your needs and proffer a solution. I can assure you I will be able to get your satisfaction, you can trust me. I also have excellent communication and writing skill that is very persuasive to handle Customers over the internet or phone calls and I offer excellent administrative support. I am ready to show my skills and creativity. I’d really love to work with you, if you give me the opportunity.
₹265 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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With over 5 years of experience in data entry, management and customer service, I am well-equipped to not only manage your appointments, but also provide top-notch customer support. My experience has honed my ability to quickly and efficiently learn new processes and systems, so navigating your calendar and other virtual tasks will be a breeze for me. My detailed-oriented nature ensures that schedules are kept up to date and conflicts are avoided- your calendar will be in safe hands.
₹400 INR in 40 days
5.0 (1 review)
0.0
0.0
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I will fulfill the role by efficiently managing your calendar, ensuring seamless appointment scheduling, and resolving any conflicts that may arise. I will provide excellent customer support by promptly addressing inquiries and resolving issues to ensure client satisfaction. Additionally, I will diligently collect, organize, and manage testimonials to enhance our business promotion efforts. With a commitment to dedicating more than 20 hours per week to this role, I will bring my strong communication skills, organizational abilities, and customer service experience to the table. As communication will primarily occur via email, I am adept at this form of correspondence, ensuring effective and timely communication. I am confident that my skills and dedication make me the ideal candidate for this position, and I am eager to contribute to the success of your business.
₹300 INR in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDIA
Noida, India
2.7
5
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Member since May 31, 2021

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