IT Helpdesk - Level 1 Technical Support

Closed Posted 4 years ago Paid on delivery
Closed

Due to the increase in the number of people working from home within my client base, I'm seeing a 500% increase in traffic.

I need 2 people who can commit to 0900-1700 GMT to provide technical support via phone and live chat to call center agents, multiple people who can cover this requirement will be considered.

Ideally the people will be fluent in English and able to understand a wide range of mostly British acccents, the users you'll be supporting are based all over the world.

We us Vicidial and WebRTC to deliver service to the end users, often the calls / live chats are referring to audio issues. Using a checklist we'll provide, you'll take the agent through the troubleshooting and log all actions to the ticket system.

Payment weekly on a Friday evening, rate to be discussed with applicants.

Please be aware that this requires NDA agreements to be signed and criminal background check.

VoIP Customer Support Helpdesk Technical Support CRM

Project ID: #24656912

About the project

85 proposals Remote project Active 3 years ago

85 freelancers are bidding on average €9/hour for this job

Excelentt

I am fluent in English. I've provided technical support for SAAS products. I have provided support on these channels before. Kindly share more details. You can have your NDA and criminal background checks. Moreover, I More

€6 EUR / hour
(46 Reviews)
6.6
a4ndr3y

Hello, I have more than 3 years of experience working remotely as a customer support and experience specialist, and a wide collection of skills and abilities that align perfectly with the role. I am a natural helper More

€9 EUR / hour
(3 Reviews)
4.7
ramygoda1590

Hi there, I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project and have it done very quickly. below is a brief on my experi More

€12 EUR / hour
(13 Reviews)
3.7
madanvikas75

Hello Sir, I have 15 years of experience in IT support in Windows servers domain model and windows desktop support experience. I have strong troubleshooting skills in Windows client OS and network OS. I have strong tro More

€6 EUR / hour
(1 Review)
2.9
mhamdy1

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise-level campus as a full-time senior network engineer, and in the afternoon as a part-time Cisco instructor, which make More

€12 EUR / hour
(4 Reviews)
2.8
talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 20 More

€15 EUR / hour
(3 Reviews)
1.6
anujvats111

Dear client I would love to work with you on this project, I have 3-yrs of experience in US helpdesk customer support. if you choose me you can be assured that you are getting best result for the project as well as s More

€10 EUR / hour
(1 Review)
1.4
atikullx

Hire me. I can work between 0900-1700 GMT and i'm fluent in British English. I'm a Server & Linux System Admin, PBX Server Expert, AWS, Google Cloud & Microsoft Azure Cloud Expert, Email Server & DNS Expert, Web Securi More

€6 EUR / hour
(2 Reviews)
0.9
tarapadajn

Hi, I am good enough in communication, you will not have any issue with that. Apart from that I have adequate experience in networking, as I have 12 years of working experience in ISP. I have hands on experience in ins More

€9 EUR / hour
(3 Reviews)
0.7
adilmuneer0011

I am Muhammad Adil Muneer. I can do it I’m doing this from a long time and have completed almost 100+ projects till now if you want you may have a look on my previous work too, As an experienced person I am pleased to More

€6 EUR / hour
(0 Reviews)
0.0
ggerard13

My name is Sharad. I am currently located in India. I have currently no projects in hand. Hence I can start right away on your project. I am comfortable calling to business's or customers in any English speaking countr More

€6 EUR / hour
(0 Reviews)
0.0
latifxeka19

I am a skilled person in the field of programming embedded systems, robots and in the field of electronics. I have good skills on using simulating and design tools such as simulinK, labview, matlab, Xilinx and i have g More

€9 EUR / hour
(0 Reviews)
0.0
RAVINDRASAINI733

This is a good deal for me. So don't worry. You will get your work done ahead of time. Just keep my money ready for me.

€6 EUR / hour
(0 Reviews)
0.0
freetimechai4u

i am a Computer engineer and more than 8 years experience in Hardware Networking Job, also i support Technical online.

€9 EUR / hour
(0 Reviews)
0.0
justinrayparagas

Hi, I am interested to apply, based on my experience I am qualified for the position, I am hard working, honest with high integrity. I would like to know more deeply about the job. Many thanks, Justin

€8 EUR / hour
(0 Reviews)
0.0
enggpriyansh

Excellent attention to detail Ability to multitask effectively Strong written and verbal communication skills Ability to perform repetitive tasks with a high degree of accuracy Comfortable working independently with mi More

€9 EUR / hour
(0 Reviews)
0.0
kirankumarbeher5

hello sir i am very much compatible with your timming and i already had an experience vat TECH MAHINDRA as costumer support executive for amazon and i feel i can fo this woork

€8 EUR / hour
(0 Reviews)
0.0
softvox65

Dear client I would love to work with you on this project, I have an extensive level of experience of 3-yrs customer support, virtual assistance and helpdesk my experience aligns immensely well with your posting, if More

€9 EUR / hour
(0 Reviews)
0.0
bimine0710

I have a total of 10 years working as a Technical Support. I can speak English fluently with standard accent. I have an extensive experience in both chat and phone support as well.

€9 EUR / hour
(0 Reviews)
0.0
naveen7676

I have ready work i spoke fluently English and live chat without any mistakes understandable before i workwd in the ca center sir

€8 EUR / hour
(0 Reviews)
0.0