♦VALUE FOR YOUR MONEY♦
► Customer Centric, Detail Oriented, Self-Driven, Proactive, Highly Organized
►Can work w/ min. to zero supervision and also a team player
►Flexible with work hours and willing to go over time if there is a need
►Extensive background in Data Management, Data Analytic, Data Entry
►Proficient in MS Office, Excel, Word, PPT, Outlook, Google Sheets and Docs
►12 years of experience in customer service (business process outsourcing)
►w/ 3 years as a Deputy Manager of Operations (229 agents, 12 teams)
►w/ 4 years as an Assistant Manager of Operations (65 agents, 3 teams)
►w/ 3 years as a Supervisor of Operations (34 agents)
►Expert in People Management / Development
►Expert in Performance Management / Account and Client Management
►Expert in Profit and Loss Analysis and Planning
►Operational Excellence
►Critical and Analytical Thinker (works well under pressure)
►Proactive in Action Planning and Action Roll out
►Motivational Leader and Mentor