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I am looking for new oportunities as freelancer.
2nd Level Operation EngineerOct 2018 - Sep 2019 (11 months)
Working in business hours and on call in weekends and night shifts with below technologies: AWS (basic knowledge) Unix/Linux OS support (CentOS, Suse, Red Hat etc) MySQL DB support/ administration Microsoft AD Non MySQL DB support (Mongo DB) Application Support: Java, Jboss, Tomcat, Apache Windows servers support/ administration Nagios support and administration (Eclipse, GitHub) Scripting knowledge: Bash, Batch, Python Jira, Confluence Mongrel SoapUI
1st Level Operation EngineerOct 2015 - Oct 2018 (3 years)
Working with below technologies: - Nagios, SolarWinds and SNMPc tools - sFTP, MARPL, Cordys, Signiant, and Aspera Orchestrator - Transcode apps: AmberFin, Ateme, Elemental, Rhozet and Vantage. - Ingest import/export and archive apps: Ardome, Tedial and Diva Archive (Oracle) - Media Allocation & Repository for a Physical Library (MARPL). - Linux servers and applications: CentOS, Suse, Jboss, Tomcat, Apache - MySQL DB - SoapUI Microsoft Active Directory and Windows servers
Software Support EngineerJul 2015 - Sep 2015 (2 months)
Acronis backup and recovery tool, working with below technologies: - Virtualization: VMware vSphere ESX and ESXi server types, Hyper-V, Citrix XenServer, Red Hat Enterprise Virtualization RHEV, Oracle VM - backup applications: Exchange, SQL, SharePoint, Active Directory - backup to cloud and to NAS, SAN and DAS - Input customer interactions in [login to view URL] CRM application.
Network Support EngineerApr 2014 - Jul 2015 (1 year)
Networking knowledge: - WAN, LAN, MUX, MGX, DSLAM, BNG, End2End, SEG and IP PING, Traceroute, DHCP, Static IP, VLAN, VPN, NAT, IP Route, ARP, Subnetting, ACLs, Ethernet Port, FXS Port, SBC, Port Forward in TCP / IP, UDP, VPN Tunnels, Protocol GRE 47, network quality and topology - Circuits in BNG: Ericsson and Alcatel-Lucent - CPE and VoIP configuration: Huawei and Cisco - Mail server, POP3, IMAP protocol, reverse DNS
Technical Support SpecialistOct 2013 - Apr 2014 (6 months)
Configuring 2G/3G/4G and WI-Fi services on mobile devices and PCs - OS: Windows Vista, XP, 7, OSX (Apple) - Apps: Office suite, MS Outlook, antivirus applications, social media, video games - Gaming consoles: Play Station and Xbox - Devices: router, phone, fax, printers, POS
Technical Customer SupportJul 2012 - Feb 2013 (7 months)
I was responsible to answer at customers request an issue incoming via phone, email or fax and register them into software applications, provide service or product information, solutions and relevant details to customers. I prepared product and service reports by collecting and analysing customer information, contributed to a team effort by accomplishing related results as needed.
Technical Customer SupportOct 2011 - Jul 2012 (9 months)
Responsible with the incoming calls from customers, call recording in accordance with company procedure, manage incoming requests via fax or email and register them into software applications. I was responsible with the verification of th information accuracy entered into databases, using and updating the customer database with customer information and communicate these requirements.