Ashish C.

Fundraising | Service Delivery | Operations | Business Intelligence | Budgeting & Cost Analysis | CRM | Data Science & Analytics Summary : Over 19 years of experience in optimising and enhancing the efficiencies of Donor and Customer Life Cycle processes. Ability to strategize, optimise processes, and adapt to changing circumstances, ultimately contributing to the success and efficiency of the organisation. My achievements reflect a combination of operational excellence, comprehensive major Donors fundraising strategies, financial stewardship, strategic thinking, and effective leadership in managing complex processes and teams. Throughout my career, I have had the privilege of gaining diverse and extensive experience in both the telecom industry and the development sector. My 14-year tenure with renowned telecom giants, Hutch and Vodafone, has equipped me with invaluable leadership experience in various aspects of customer care operations, including Voice, Data, and Tele verification. I have successfully driven revenue up-sell initiatives through call centres, managed cost centres with a focus on financial budgeting, and contributed to strategic planning in customer life cycle management & removing NVA’s from existing processes. These experiences have honed my ability to bridge management and business goals to deliver productive results. My transition into the development sector saw me work for prominent organisations such as UNICEF and SavetheChildren for over 5 years. In these roles, I specialised in comprehensive fundraising strategies for donor life cycle management and donor stewardship programs to ensure ongoing engagement and retention of donors, including personalized communications, exclusive events, and recognition opportunities. My contributions helped enhance the efficiency of donor engagement and support crucial backend processes. Key strengths that set me apart include: 1) Leadership 2) Fundraising 3) Strategic Planning 4) Financial Acumen 5) Strong communication skills 6) Results-Oriented 7) Project Management 8) Data Analysis