Saad M.

Hardwork1989 | The best multi-talented, extremely professional and all-rounder Virtual Assistant / Customer Support / Customer Retention Expert is at your service ! I have been working as a Virtual Assistant since 2012 and I have been providing all-rounder services such for tedious / repetitive / tiring tasks such as Customer Support, Customer Retention, Data Entry, Website Updating, Accounts Management, and much much more! I am available 24/7, worldwide, and very easy to communicate with. My clients find it extremely comfortable in communicating with me as I have excellent command over English language and I understand their requirements within one go and mostly work without supervision! My reviews speak volumes about my quality of services, so kindly do have a look at my profile for reviews regarding my quality of services. I will be more than happy to answer any query and providing clarifications accordingly. My Clients MOST favorite services for which I have been hired are as follows: 1. I have provided Customer Retention Services through chat to a US based subscription company where I handled more than 200 chats weekly and handle escalations and followups with customers via email as well. I also trained a team of 11 people locally that is providing Customer Support through Chat and beating all industry standards with a Retention % of 20% through chat only! 2. Virtual Assistance for Various Projects mostly including Data Entry, Data Management, Website Scraping, Data Sorting, Data Uploading, Document Controlling, Bookkeeping and various others. If you find a task that is tedious, tiring, repetitive and doesn't seem worthy of your time, you can simply let me know and I can get it done as per your requirements! 3. MS Office Wizard with excellent command over MS Word, Excel PowerPoint, Access and many other platforms. 4. The BEST PDF Form Developer who can design PDF Forms with Complex Functions such as Calculations, Add / Subtract Sections, Show / Hide Sections, Buttons and Many MORE ! I have a keen eye for details and I can deliver your project with utmost accuracy and amazing speed. I am sure that the results will definitely exceed your expectations. I have experience over different CS platforms such as ZenDesk, Kustomer, Slack, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator and I can also learn things on the go as I am a very tech-savvy person! I am a PROFESSIONAL & PREFERRED member of Freelancer.com proving that I provide best quality services. Kindly do have a look at my reviews for your satisfaction!